Lumeria Opiniões 

60
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Loved my first two lamps so much that I ordered two more! One arrived with a minor defect, but Lumeria replaced it instantly with zero hassle. Excellent customer service from Anna, who was kind, patie... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Very good customer service (un-usually). I had issues with what actually arrived compared to my order and how long the order took to come. Their customer service was actually very quick, and provided... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Anna from Lumeria was absolutely amazing from a customer service point of view. After a change of mind over the colour of the lamp I chose, she and the company showed me a tremendous amount of goodwil... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

If I could give 0 stars I would. I ordered 2 ceiling fans in May. I have had no products from this company and zero contact when trying to reach out. The email never had a reply. The contact number is... Ver mais


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

60 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 6% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(60)

60 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love the design of this lamp and when…

I love the design of this lamp and when things went a bit awry with the delivery I was taken care of very well, explanations were given and all the products arrived safely.

15 de abril de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Tulsi,

thank you for your feedback. We’re happy to hear that you love the design of the lamp. 🤗

Warm regards,
Lumeria

Classificada 1 em 5 estrelas

Do not buy.

Customer service is the only positive aspect of this company. Anna was so helpful and prompt in her replies to problems.
Products are not cheap to buy . Quality wise I would compare them to products bought on a street market. Cannot imagine them lasting any length of time.

15 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great stylish product and excellent service

Great stylish product which arrived super quick. One of the lights was faulty (the usb charger wasn’t properly connected on the inside of the lamp so I couldn’t connect my usb cable) and Anna from the company jumped on it straight away and a new lamp is heading my way. Great customer service !

1 de abril de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Carl,

thank you for your kind words! We’re happy to hear that you love the lamp and that it arrived so quickly. 🤗

Warm regards,
Lumeria

Classificada 5 em 5 estrelas

So impressed

So impressed. I had a faulty lamp so I contacted customer service and they replied almost immediately.
After discussing the issue. I was sent email with a replacement coming.
I thought my experience with customer service was professional ..prompt and quick. Couldn’t fault them.
I would definitely purchase from Lumeria again.

21 de março de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello,

thank you for your feedback. We appreciate that! 🤗

Warm regards,
Lumeria

Classificada 5 em 5 estrelas

They have very responsive customer…

They have very responsive customer relations. My parcel was slightly delayed, but their response made up for it.
Very good product also.

21 de março de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Pauline,

thank you for your feedback. You're very welcome. 🤗

Warm regards,
Lumeria

Classificada 5 em 5 estrelas

Great Lamps and a very helpful customer…

Great Lamps and a very helpful customer service, would definitely recommend!

23 de março de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Nina,

we’re glad to hear that you like the lamps and that we were able to assist you. 🤗 Thank you.

Warm regards,
Lumeria

Classificada 4 em 5 estrelas

Stylish lamps that look good on the…

Stylish lamps that look good on the dining table and on a shelf when reading. One had a charging problem but customer service responded very promptly and replaced the item immediately.

27 de fevereiro de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Judith,

thank you for your kind words. We’re happy to hear that you love your lamps. 🤗

Warm regards,
Lumeria

Classificada 5 em 5 estrelas

Lovely lamps and excellent service

I was delighted with two small lamps which I had bought to brighten a dark part of our hallway. Sadly there was a problem as they were not fully charging. I contacted Anna in customer services and she arranged for two replacements to be sent. These lamps are perfect and look lovely.
Anna was prompt with her responses to all my queries which she answered efficiently and with good humour.

15 de fevereiro de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Toni,

thank you so much for your kind words.

We’re delighted to hear that you love your lamps. You’re very welcome! 😊

Warm regards,
Lumeria

Classificada 1 em 5 estrelas

Very poor quality product

Lamp took an inordinate of time to arrive. When it did, it was in damaged packaging, broken and of extremely poor quality. Original price was £59.95...I paid £29.95 as it was on sale. Would say the item is worth about £3. Update: Lumeria have now confirmed a refund has been generated, and asked me to remove my review. I still stand by my comments about the extremely poor quality of the product.

10 de fevereiro de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Cate,

as you know, we gladly offered you a FREE replacement. 🤗

We unfortunately cannot rule out that something may have happened during shipping. Thank you for your understanding.

However, in this case, we were happy to assist you with a refund.

We kindly asked you to reconsider, as you stated that we had not issued a refund. However, the refund has been processed. Thank you for your update. 🤗

Classificada 5 em 5 estrelas

First-class Customer Services

I had to contact Customer Services as part of my order hadn’t arrived. Anna was most helpful - she responded promptly and sorted the issue immediately. Lumier’s Customer Services Department is first-class.

3 de fevereiro de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Brenda,

thank you for your feedback. We appreciate that! 🤗

Warm regards,
Lumeria

Classificada 4 em 5 estrelas

I ordered x3 Nordic minimalist design…

I ordered x3 Nordic minimalist design mood lamps, taking advantage of the reducing price as the order increased. Two arrived, without any indication of when the third would arrive. Slightly concerned, as the first delivery did take while, I emailed the company and received a very reassuring and speedy response from Anna at Customer Support. The delivery of the last lamp came the following day. I absolutely love the lamps that are exactly as described on the website and definitely would order from Lumeria again.

21 de janeiro de 2026
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello Elizabeth,

thank you for your kind words. We are happy to hear that you love your lamps. 🤗

Warm regards,
Lumeria

Classificada 1 em 5 estrelas

Poor quality products, buyer beware!

The two lamps I bought were of poor quality. When I tried to return them in line with their advertised 100% satisfaction or your money back, I was informed I would have to ship them to the US. The company looks like it is UK based but it isn't. They then offered a refund of some of the money or a voucher to buy further products from them.
I'm not sure why I would want more products, when the original products I bought were very sub-standard.
I would advise anyone considering to buy from this company, not to bother. Total waste of money

20 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not purchase anything from this…

Do not purchase anything from this website. I lost £50 due to their scam. The products they send are of extremely cheap, poorly made quality, often breaking within days. They refuse to issue refunds, and their false 60-day money-back guarantee is a deception. Their lack of reliability and integrity leaves customers helpless. The items you receive are of very poor quality, from flimsy packaging to shoddy construction, and do not resemble the images posted on their website, further indicating they are counterfeit or misleadingly advertised.

20 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Cheap rubbish

Cheap rubbish, that could burn your house down.
The original and replacement light fitting arrived with faults and damage.
While trying to cobble together one good light out of the two, I discovered there is no Earth and the cables were so fine, I couldn't put a new plug on because it kept slipping out the pin screw.
No way would I risk having this plugged in my home, especially my daughters room!

22 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great lights

Great lights! I love them. Arrived just in time for Christmas.

22 de dezembro de 2025
Opinião espontânea
logótipo da Lumeria

Resposta da Lumeria

Hello,

we are happy that you like your lights. 🤗

Warm regards,
Lumeria

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