Lumvelle Opiniões 41

TrustScore: 1.5 em 5

1,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Its a communist China fraudulent company. China produces garbage. The company are in business to scam Americans because they despise democracy and our freedom. Everything other complaints have listed... Ver mais

Classificada 5 em 5 estrelas

The parasite cleanse exceeded my expectations. I'd wasted money on at least three similar products before finding this one. This was the first purchase that made me feel confident enough to reorder.

Classificada 1 em 5 estrelas

As soon as I ordered just buy 2 get 1 free and submitted order then order stated I ordered milk thistle and some cinnamon stuff. I didn’t order them last 2 items then I immediately tried emailing and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Lumvelle continually sends me emails that the product has been shipped but the tracking number from the shipping company says it has NOT. My credit card company says I'm covered which secures my monie... Ver mais

A empresa respondeu


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

41 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Its a communist China fraudulent…

Its a communist China fraudulent company. China produces garbage. The company are in business to scam Americans because they despise democracy and our freedom. Everything other complaints have listed like added charges, non-existent customer service, no product received are true! The people on here saying its great are fake paid Chinese who lie to make money. THIS COMPANY NEEDS TO BE AVOIDED! DON'T FALL FOR THEIR LIES AND SCAM!

24 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

finally found a winner

The parasite cleanse exceeded my expectations. I'd wasted money on at least three similar products before finding this one. This was the first purchase that made me feel confident enough to reorder.

30 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I would give it less than a star if I…

I would give it less than a star if I could honestly because the customer service is garbage I ordered like a dummy without checking reviews first and then once I seen everything tried canceling still haven't heard from anyone I plan to report this company to the Better Business Bureau because this isn't right refusing to cancel orders and things like that even though I sent it to the email that they specifically say to use in their comments back to all of these reviews and I even put the line on their urgent cancellation like it says to do still no difference

24 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong order

I ordered 1 lumvelle only wanted one but it came out my account as 3.I am still to this day waiting on it.I want a refund and can't find someone to help. The number keeps making me leave my number and name they will call me back. DONE LEFT OVER 5 MESSAGES.

5 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have just been scammed from them too

I have just been scammed from them too! I’m a single mother of a child I can’t afford to have multiple payments taken! It was meant to be for £24.99 but then only gave me an option to add more so I clicked off it but now they have my bank details. What can I do to stop them

25 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Product not received!!!

I ordered the parasite cleanse on 6/11/26.
Have not received it. Please cancel my order and process my refund and delete all unwanted and added subscriptions for any other products. I will not order again.
DS

11 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

they are scammers and every thing on…

they are scammers and every thing on their site is a lie they say fast ship,and then add to you order and same thing as you ordered at 2 X the price and say shipped but has not been and keep stringing you on they are Scammers with a capital S

11 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Still Waiting

I placed orders June 11, 2026 and the promise was that shipments were to be sent out in 2-3 days. It is the 24 of June and I'm still waiting. I will most definitely check reviews of companies in the future, as this one (and their several variants, it seems) have less than grand results. $142.60 isn't my idea of pocket change.

--Steven G. O'Dell
-

24 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Delivery was slightly delayed but…

Delivery was slightly delayed but customer service kept me updated and responded promptly whenever I reached out. The experience remained positive despite the extra wait.

8 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

Thank you so much for your kind words and for your patience with the delay! We're really glad our team was able to keep you in the loop throughout and that the overall experience was a positive one.

We hope you love the product, we're always here if you need anything!

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

Scammed my wife

Scammed my wife. Added products she didn't want, and she couldn't cancel, as it stated she would be charged multiple times, Took random amounts from her bank account, stay well clear of this SCAM.

19 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

We'd like to resolve this for your wife right away. Please email us at hello@lumvelle.com with her order number or the email used at checkout, and we will cancel any active subscription, refund the charges for any products she didn't agree to, and make sure no further amounts are taken.

We understand trust is hard to rebuild after an experience like this, but we'd genuinely like the chance to make it right.

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

SCAM

My mom bought some of their parasite cleanse stuff and they added extra stuff to the order and ran her card like 4 other times. DO NOT TRUST THIS COMPANY!!!

23 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

We're sorry to hear about your mom's experience and completely understand why seeing multiple charges was alarming.

We'd like to clarify what likely happened: our payment processor charges each item in an order as a separate transaction rather than combining everything into one total charge. So if her order included multiple products, each one would appear as an individual charge on her bank statement — which can understandably look like unauthorized repeated billing when it's actually all part of the same order.

That said, we'd still love to review her order to make sure everything lines up correctly. Please email us at hello@lumvelle.com with her order details and we'll walk through every charge with her to confirm everything is accounted for — and if anything doesn't add up, we'll make it right immediately.

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

SCAM!!

SCAM!!! BE AWARE!!!
Do not purchase from this site.
My bank is going to help me getting my money back. NEVER RECEIVED MY PRODUCT. Customer service is bogus and they don't reply. They also subscribe you to something called "whop". Should have read reviews before purchasing (I usually do), but since I saw it on a Facebook group I fell for it.
First red flag would have been when I finished my order and I kept reading and if I wouldn't have and you don't click on some small print, they forcibly would upsell and charge you for more.

10 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

Hi there,

We're truly sorry about your experience and want to address everything you've raised directly.

On not receiving your product: this is our top priority to resolve. Please email us at hello@lumvelle.com with the subject TRUSTPILOT so we can resolve this for you.

Classificada 5 em 5 estrelas

I was skeptical at first because there…

I was skeptical at first because there are so many similar brands online. What convinced me was the customer support team. They took the time to answer every question and stayed on the phone until everything was fully resolved.

8 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

This made our day, thank you so much for taking the time to share this!

We know there's a lot of noise out there, so we really appreciate that our team was able to earn your trust. We'll make sure they hear this feedback.

We hope you love the product, we're always here if you need anything!

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

They added extra items and won't respond to emails or phone calls...SCAM

They added extra items. I've contacted them by phone and email. No response. I am fixing to dispute the charge and turn them into the better business bureau for wrong practice. This site is a joke. Buyer Beware!!!!!

22 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

We're truly sorry about this experience and we hear your frustration — having extra items added to your order and then not receiving a response by phone or email is completely unacceptable and we understand why you're ready to escalate.

We'd like to get ahead of this and resolve it directly with you right now. Please email us at hello@lumvelle.com with your order number marked "URGENT" in the subject line and we will prioritize your case immediately — removing the unwanted items and issuing a full refund for anything you didn't agree to purchase.

We sincerely apologize that your previous attempts to reach us went unanswered. That falls far short of the standard we hold ourselves to and we are actively addressing it.

Please give us the chance to make this right before taking further steps — we're committed to resolving this for you quickly and fairly.

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

It is a scam

It is a scam, guys. Do not buy. China is at it again. It is not a US product as they advertise. At the end you will have no product, no money, no trace, no customer service to answer your queries. If you go for it, you would end up having to initiate a chargeback with your bank or wave your money goodbye.

Update: I sent you two emails already which you ignored. I asked for an urgent cancellation and a refund. Order 11936

16 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

We understand your frustration and want to address your concerns directly.

Lumvelle is a real brand with real customers who receive and use our products. We'd like to clarify a few points:

On product origin: our formula is produced in a GMP-certified facility and third-party lab tested for quality and purity. We're happy to share more details about our manufacturing and sourcing if that would help build confidence.

On not receiving your product: if you placed an order and haven't received it, we want to fix that immediately. Please email us at hello@lumvelle.com with your order number and we'll investigate your shipment right away and either locate it or issue a full refund.

On customer service: we sincerely apologize if your messages went unanswered. That is not acceptable and something we are actively working to improve.

We'd genuinely like the chance to resolve this for you directly. Please reach out and we'll make it right.

Warm regards,
The Lumvelle Team

Classificada 1 em 5 estrelas

Product does not SHIP FROM THE STATES! It is CHINA

Product is shipped from over seas and took for ever to get it. NOT a stateside company! Web site is very deceiving. Is product trust worthy? Probably not!

21 de junho de 2026
Opinião espontânea
logótipo da Lumvelle

Resposta da Lumvelle

Hello,

Thank you for reaching out and sharing your concerns. We understand how frustrating this situation can feel, and we appreciate the opportunity to clarify a few important points.

Regarding shipping origin: we do have warehouses in the United States, and most orders ship domestically. However, due to high demand, some items temporarily went out of stock in our U.S. warehouses. In those cases, orders are fulfilled from our overseas warehouse to avoid long delays or cancellations. We sincerely apologize if this caused any confusion.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais