Lunelondon Opiniões 568

⭐ 1 Star

I would not recommend buying from this company.

I purchased two cargo pants from Lune London, but I was disappointed with the quality and requested a refund. They offered me two options: a partial refund of 10% plus a £40 discount on a future order, or to return the items for a full refund. I declined the partial refund offer and chose to return the pants for a full refund.

However, after agreeing to the return, I was told that I would have to pay the return postage myself and send the items to a warehouse in Canada. This was very surprising because my order was delivered with a UK return address listed as:

Unit 4 Mercury Centre, Feltham, TW14 0RN, United Kingdom.

The company markets itself as "Lune London," which gives the impression that it is a UK-based brand, but customers may be required to return products overseas at their own expense.

The return address they provided for my refund was:

Warehouse Dock 51, 400 Parkhurst Square #1, Brampton, ON L6T 5H5, Canada.

In my experience, this is misleading and makes returns unnecessarily difficult and expensive. Customers should be aware of the return process and potential international return costs before purchasing.

Very disappointing experience.

Their website is misleading. It says Lune London, and then shows a picture of a physical shop with a London bus going by, as if they are on Oxford street, but when you look up their store locations, you find that they have no stores and are not even based in Britain! Would not ever shop with a company that misleads customers.

Scam company - product is nothing like it looked on their webpage and other have said, returns only via Canada at exuberant cost. AVOID AVOID AVOID

Appalling
The quality of the material was appalling and the fit was terrible. Even though the company is called Lune London, their returns have to go to Canada. I would have to pay £25 to return their shoddy product and pay for the track and trace postage. Do not buy from this scam company!

I cannot imagine how these previous reviews can be true. Everything about this company is awful. Very slow delivery. Terrible quality of product. And effectively one cannot get money back and return items. The returns process involves sending the product to CANADA at a higher cost than the value of the item. And who knows if or when you get your money back. DO NOT BE CONNED

They mislead customers into believing that they are UK traders when their Wearhouse is in Canada. What you are dealing with is a common online retail tactic. These companies buy up .co.uk web domains and put "London" in their name specifically to trick shoppers into thinking they are buying from a local British business. In reality, they are usually drop-shipping operations based overseas (often routed through logistics hubs in central Europe, Asia, or the UAE), and they hide their overseas return addresses deep in the small print.

THIS COMPANY IS A SCAM WITH FAKE REVIEWS

Dreadful service.
1st item was apparently despatched but not delivered as courier said was damaged but there had been no tracking details at this point.
Shoes eventually arrived, not very well packed.
I could tell they were at least 2 sizes too small just by looking at them.
They said they couldn't see the problem so offered a small refund and I could keep them. What use would they be or return at my expense to Canada for a full refund.
Avoid this company at all costs!

Beware of this company.
We were horrified when my husband recieved his brown corduroy jacket. It looked nothing like the photograph and the fabric was of extremely poor quality.
Flimsy and a terrible shape - it looks like an old rag.
He parcelled it up to return and found out that it was going to cost £27.50 postage to return it to - Canada?? Outrageous!

Sorry I ever came across this company, purchased a pair of shoes, they then offered 10% discount what they did was add an identical pair to my payment. I received two pairs, looked nothing like photo or description on the post. Cheap material bad workmanship and sizing all wrong. Wanted to return but found out the items had to be sent back to CANADA warehouse, postage had to be paid by myself. No where in the returns information was this stated. Please BEWARE before purchasing from this company. Misleading information given.

100% FRAUDULENT!! The order and product listing was for a pair of women’s ON Running Cloudmonster trainers. The photo shown and paid for was of a legitimate product. However, what arrived was a cheap, chemical smelling knock off/conterfeit pair that instead of Cloudmonster model, say “MD Trend.” They are refusing refunds and told me I could get credit and I need to send the product back to CANADA at a shipping cost they estimated would cost me 80 EUROS!! *****WARNING*****before the product arrived and would be instantly discovered as counterfeit, they sent me an email stating they would provide a full refund “for the first 10 reviews” if I wrote them a positive review immediately. I GUARANTEE you this is why they have so many 5 star reviews. It is a TOTAL SCAM. Do NOT give them your money.

Extremely concerning experience.

I purchased a jumper from Lune London advertised as “cashmere.” When the item arrived, the quality and texture immediately raised doubts about whether it was genuine cashmere at all.

More concerning was the fact that the garment’s fibre composition label appeared to have been completely cut out, making it impossible to identify the actual material content. I found this highly misleading given the product description.
The company told me that this is:
‘ done intentionally as part of our design approach. We aim to create a seamless and comfortable design by eliminating any tags that could potentially cause discomfort’ !!!!

I contacted the company formally under the Consumer Rights Act 2015 to reject the item as not being as described and requested a refund. They offered a 100% refund only if I sent it back to Canada at my own cost!

At the time of writing, the business also appears to provide no clear company address or transparent trader information on its website, which further undermined confidence.

Based on my experience, I would strongly advise consumers to exercise caution and inspect items carefully upon arrival.

This online shop is the worst I have ever bought from. They have an online system that is dangerous for customers. After my purchase they offered 10% discount on the same product and when I clicked it was added directly to the basket and to my debit card without me authorising the payment.
When I asked for a refund as I paid and received two identical items they said I had to pay between £20 and £80 to send it back to the warehouse. This is just ridiculous and dangerous for any customers!!! I will have to keep an item that I didn't intend to buy and they don't even allow me to send it back for free!

Scam website

If only there was a 0 star , horrible returns process , we have to pay for the returns to china , otherwise exchange vouchers , wrong product description so when received , looks completely different product , don’t buy

I bought a pair of shorts size large when they arrived I took them out and tried them on they were 2inches smaller than me my size being a 32 was amazed that they would think a 30 waist would be classed as large. But then they are being made in China. When I asked about returning them to London they said they had to be sent back to China at my expense and the cost of doing that was more than the item I had bought. Needless to say I won’t be doing any more business with them hope everyone heeds this warning

I really easy website to navigate a good range of clothes and shoes

Fantastic design, fits well to my body, really happy will definitely shop with Lunelondon again!

Beautiful designs . Very good quality . Easy to order . Web site is easy to use .

The website is easy to navigate, I found exactly what I was looking for and entering my details was straightforward.
I had a notification quickly to confirm my order.