Lusso Opiniões 

548
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a pair of the Paragon Signature bib shorts as they come highly reviewed and I like the fact they're made in the UK. First impressions are really good, the material is amazing. Nice and compress... Ver mais

Classificada 5 em 5 estrelas

I normally wear Assos, but came across Lusso and what a find these are. Incredibly comfortable, fit better than expected, and most importantly they stay put on long rides. Went into the factory a... Ver mais

Classificada 5 em 5 estrelas

Quick, easy and great British products at brilliant prices. Never had a bad item yet and all my clothing room Lusso has exceeded my expectations by a country mile. No exaggeration but their products h... Ver mais

Classificada 5 em 5 estrelas

A local company with a local lad at the helm, Lusso's service is second to none even allowing a pick up option if you prefer. Little details make all the difference, a repair service for damaged cl... Ver mais

Informações sobre a empresa

  1. Fabricante de roupas e tecidos
  2. Ciclismo de estrada

Escrito pela empresa

At Lusso, we have been hand-making cycling clothing in Manchester since 1982. In our 40 years of history we have honed in our expertise to deliver premium cycling clothing using the same technical materials and production methods as other leading brands. On our website you will find a complete collection of products including jerseys, bib shorts, jackets and accessories constructed using sustainable materials.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

548 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(548)

71 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Response

No answer to emails but product and delivery good.

19 de agosto de 2024
logótipo da Lusso

Resposta da Lusso

Hi Phil- thanks for the kind words about our products and apologies our email response time wasn't up to your expectations. If you need any advise or help with our products and our email team hasn't answered you in time, we also have web chat or give us a call on 0161 524 5222 and we can answer more urgent queries :)
Cheers!
Jake
CEO

Classificada 3 em 5 estrelas

Good stuff but need to sort out customer service.

Shorts I ordered were good quality but one pair had been incorrectly sized. It took Lusso over 10 days to sort this out. Very difficult to contact them by phone, especally as website was innacuate with their opening hours.

22 de julho de 2024
logótipo da Lusso

Resposta da Lusso

Hi Colin, glad to hear you've been impressed with the gear! Apologies we let you down on the customer service side this time, let me try and explain why these were exceptional circumstances outside of our control. On Monday 05/08 we had to shut the factory due to a power outage in the area, so we were only able to respond to customer emails remotely but we weren't able to answer your call. We responded to your email that day that you sent on Friday 2nd @15:38 ( we don't work weekends). We have now updated our opening hours on google maps and our website to reflect that we shut at 14:00 on Friday's, apologies for any confusion caused there.
I am however glad to report that despite these issues we managed to resolve your incorrectly sized short query and get the correct item to you on the 07/08 before you left for your holiday on the 09/08.
Again, apologies you feel let down but we couldn't have done much more on this occasion, it is unfortunate that we missed each other when you tried to ring. Hopefully we haven't lost you as a customer, if you need any help or advise ask for me on your next email or phone call and I'm sure we can help you out with a discount on your next order.
All the best,
Jake
CEO

Classificada 5 em 5 estrelas

Amazing premium gear at value for money prices

Really love Lusso products. Already have 2 jerseys and I thought I'd try their summer vest/base layer. It exceeded my expectations - great design and fit, and fits like a glove. Great quality and a design and a value-for-money price point.
But, best of all was the really cool eco-packaging and the messaging on the packet. Five star marketing and customer service.

24 de julho de 2024
Classificada 5 em 5 estrelas

Carbon bib shorts

Carbon bib shorts, very comfortable, well made and supporting British industry... what's there not to like. I can highly recommend. Sizing was right. I ordered medium for 31-33 waist and just over 6 feet tall.

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Spring/Autumn Bib Lonfs

Ordered Bib Longs. As these were provided with no pad I contacted Lusso who informed me this could be provided at a small cost.
I was invoiced for this seperately.
All recieved promptly and correctly.
Excellent quality at a great price.
Fantastic race style tights for cooler weather.

17 de junho de 2024
Classificada 3 em 5 estrelas

Decent bib shorts but not brilliant

After having used Assos shorts for the last 10 years I thought I would try Lusso. Good buying experience and communication, but I cant help but feel a little disappointed with the shorts. They are not a patch on the Mille Assos shorts in both fit and chamois quality. I will use these for my short lunchtime rides (~20 miles) but would not use them on anything longer.

1 de junho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Great service, disappointing stock levels

Great service, fantastic price in the sale. Love Lusso products, it’s just such a shame that any time I’m looking for anything there are barely any sizes in stock. I appreciate that everything is manufactured in house but really wish stock levels would improve.

21 de abril de 2024
Classificada 5 em 5 estrelas

Good quality kit

Good quality kit & reasonably priced. Also, like the after warranty repairs service, meaning that for a reasonable fee you can get your Lusso product professionally repaired.

18 de abril de 2024

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