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Resposta da LuxeDecor

Há 2 dias

Dear Kylie,
Thank you so much for reaching out—I truly appreciate your patience.
I wanted to provide a quick update regarding your order placed on March 25, 2026, for the Canarm Meadow 3-Light Vanity Light in Matte Black with Natural Rattan Shades.
At the time of purchase, your order confirmation included an estimated shipping timeframe. As noted in our terms and conditions, these timelines are estimates and can occasionally change depending on the manufacturer’s availability. Shipping Policy | LuxeDecor
On March 26, once the manufacturer accepted your order, we shared an updated estimate of shipping during the week of April 6. In early April, we followed up again with the vendor for a status update. When you reached out to us on April 11, it was over the weekend while our office was closed, but we responded first thing Monday morning with the latest information we had received. At that time, the vendor let us know the item had become backordered, with a revised estimated availability of June 17.
I completely understand how disappointing that change in timing is. We received your cancellation request on April 14, and I’m happy to confirm that the vendor has approved it. Your order has been fully refunded, and a receipt was sent to your email this morning.
If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201. We’re always here to help.

Resposta da LuxeDecor

Actualizada a 7/04/2026

Dear Gwen,

Thank you for reaching out. I’m so sorry for any frustration or concern this may have caused—I completely understand wanting clarity, and I’m happy to help.
I do see that your order was placed today, April 6, 2026, for the Four Hands Marlow Georgina Wall Mirror. At the time of purchase, an estimated shipping timeframe is provided in the order confirmation email; however, these timeframes can sometimes change depending on product availability. If there are any updates after the manufacturer reviews the order, we’ll be sure to share those with you right away.
We’ve received your cancellation request and have already reached out to the vender and they confirmed the cancellation. We have refunded you in full and have emailed you a receipt.
If there’s anything else I can assist with in the meantime, please don’t hesitate to reach out. You can contact us Monday through Friday, 9:00 AM to 5:00 PM CST at 888-733-3201, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.

Resposta da LuxeDecor

6/04/2026

Dear GB,

Thank you for taking the time to share your feedback. I’m truly sorry for the frustration this experience caused—I completely understand how disappointing this must have felt.
Your order was placed on March 19, 2026, for the Global Views Nickel Palm Seed Pod Wall Art, with an estimated shipping timeframe of 1–2 weeks. As noted at the time of purchase, shipping timeframes are estimates and can change depending on availability. After the vendor reviewed the order, they later informed us that the item was in transit and expected to be back in stock in June. We understand this was not the update you were hoping for, and we shared this with you as soon as we received it.
When you reached out on April 2, 2026 to request a cancellation, our team acted right away and worked closely with the vendor. The cancellation was confirmed the following day, April 3, 2026, and a full refund was issued immediately. A confirmation email was also sent for your records.
We truly appreciate your patience throughout this process, and we’re always here to help if you have any further questions or need anything else. You can reach us Monday through Friday, 9:00 AM to 5:00 PM at 888-733-3201, or through our Contact Us page.

Resposta da LuxeDecor

6/04/2026

Hi JP,

Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201.