Luxenmart Opiniões 

Resposta da Luxenmart

23/05/2026

Hello Derrick,

Thank you for your feedback. We sincerely apologize for the frustration caused.

We did respond to your email with the USPS tracking information and delivery update, but it is possible that our reply may have gone to your spam/junk folder or was unfortunately missed.

According to the tracking details, the package was successfully delivered. If you are still unable to locate it, please contact us directly and we will gladly assist further.

We always aim to provide timely customer support and appreciate you bringing this to our attention. If you feel our response helped clarify the situation, we would truly appreciate it if you would consider updating your review and star rating.

Best regards
Julia Well

Resposta da Luxenmart

2/11/2025

Dear Robert Hampton,
Thank you for sharing your feedback. After reviewing all our communication channels, we found only one message from you regarding the tracking details of your order. As soon as we received your request, we promptly provided the necessary information.

Following your review, we again checked all our support channels and found no additional messages or pending requests from your side. We kindly ask that you consider this and provide a fair assessment of your experience with us.

We always strive to ensure every customer is satisfied, and we remain available if you need any further assistance.

Warm regards,
Julia Well

Resposta da Luxenmart

27/07/2025

Hello Osmany,

Thank you for your feedback.

I’d like to clarify that your order was shipped to the address you provided during checkout. We have not received any email or request from you regarding a change of address prior to shipment.

Could you please let us know which email address you sent the message to? This will help us understand what might have gone wrong and ensure better communication moving forward.

Looking forward to your response.

Best regards,
Julia Well

Resposta da Luxenmart

22/12/2024

Dear Alan Crombie,

Thank you for taking the time to leave your feedback. We understand your frustration and are sorry to hear about your experience. However, upon reviewing your review, we believe there may have been a misunderstanding.

Our business, LuxeNMart, is not associated with the website luxemart.co.uk, where you seem to have placed your order. We take great pride in ensuring our customers have a positive shopping experience, and we can assure you that your order was not processed through our platform.

We kindly request you to recheck the platform you made your purchase from and, if appropriate, remove this review from our page, as it impacts our reputation and does not reflect our services.

If there’s anything further we can do to assist you in resolving this matter, please don’t hesitate to contact us.

Thank you for your understanding, and we hope you’re able to resolve this issue soon.

Kind regards,
Julia Well
LuxeNMart Customer Support Associate

Resposta da Luxenmart

1/12/2024

We have noticed a surge in fake negative reviews targeting our business, and we recently received unsolicited emails from a group offering to provide positive reviews in exchange for payment. It is clear that you are not a genuine customer and that your intent is to harm our reputation to pressure us into purchasing these services.

We strongly condemn such unethical practices and are committed to maintaining the integrity and transparency of our reviews. Any attempt to manipulate our review system will be reported to the appropriate authorities and platforms for further investigation.

We take genuine feedback seriously and encourage legitimate customers to share their honest experiences. Thank you.

Resposta da Luxenmart

10/01/2024

Dear Cecilla Moss, we are sorry to see your negative case here, we have checked your order details, and it shows that it was delivered in 12 days. There could be some technical problems so that you have not received the tracking code. About your misrepresentation claims, there is no misrepresentation of the product you purchased. All in all, we are thankful for your review, even if it is a negative one. We wish you a great shopping experience.
Sincerely,
Julia Well

Resposta da Luxenmart

Actualizada a 5/07/2021

Dear Bobby Jones,
Thank you for shopping with us :)

Sincerely,
Julia Well

Resposta da Luxenmart

5/07/2021

Dear Al Valentino,
we are sorry that you had such disappointment with our service.
I want to emphasize that your order has been delivered in 24 days, if we consider the covid-19 case, significant decrease in the number of employees in shipping carriers, it can be considered normal. However, we will try our best to improve our service as much as we can. Thank you for shopping with us.

Sincerely,
Julia Well

Resposta da Luxenmart

22/04/2021

Dear Elisa,
we are really sorry that you have had that experience,
according to our records, we have informed you about that case,
due to delivering the packages faster, the orders may be sent from different packages. Additionally, we have informed that your order is in transit, and you will get them soon. We kindly ask you please, update your review after receiving the left orders.

If you have any question, please do not hesitate to ask. We are here to answer.

Sincerely,
Julia Well

Resposta da Luxenmart

16/03/2021

Dear Donald Winkle,
we are sorry for that, we want to emphasize that you ordered your item on 9 March 2021
and only 6 days passed. Your order status has been checked, it is on transit and will arrive soon.
Sincerely,
Julia Well

Resposta da Luxenmart

26/01/2021

Dear Patrick Ward,
Thank you for shopping from Luxenmart!
We would be happy to see you in our store again :)

Sincerely,
Julia Well

Resposta da Luxenmart

17/01/2021

Dear Pallavi,
We appreciate you ordered from Luxenmart. We are happy to see that our service satisfied your expectations. Luxenmart highly appreciate to see you in our store again.

Sincerely,
Julia Well

Resposta da Luxenmart

12/11/2020

Dear Sylvia Lord,
we are sorry that you feel like that. The first thing is that we cannot cancel the order after it is shipped. Secondly, all details about the toy were given on the product page, so not being magnetic is also noted there. We also mentioned recommendations about what are the requirements for performing the magic. We are not misleading, we noted every detail about the product and do not deserve a 1-star negative rating. All in all, despite we cannot cancel the order, you can return the item back and get a refund after you receive the item.

Sincerely,
Julia Well

Resposta da Luxenmart

15/10/2020

Dear Rhoda Hofer,
we are sorry that you did not like it.
Please provide us detailed information in order to improve our service at info@luxenmart.com

Best Regards,
Julia Well