I bought my first pair in 2021 online but met Ayoub in person today, I was a repeat customer back then just off the quality of the frames themselves. After meeting him, the attention to detail, passio... Ver mais
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From the initial consultation to the delivery of my customised glasses, Ayoub's service has been amazing! He took the time to go through frame shapes, colours and additional features (gradients, trans... Ver mais
I just picked up my second pair of custom frameless glasses. I got a very narrow face and this is literally the first place I found that made it custom perfect for my face. I wanna wear these even in... Ver mais
Very satisfied with my purchase of 2 pairs. Ayoub from initial contact through consultation and after care was very professional and forthcoming. The consultation was excellent with Ayoub really liste... Ver mais
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Customer service was absolutely amazing
Customer service was absolutely impeccable from start to finish. Every promise that was made was delivered on, which is something you don’t always come across these days. I genuinely felt like I was in safe hands the whole time.
What really stood out was the personal touch — he took the time to help me choose the right glasses rather than rushing the process, and made sure everything was properly adjusted and fitted once they arrived.
I honestly recommend this brand without hesitation. If you’re looking for a reliable and honest service from beginning to end, this is it.
Absolutely fantastic product and the…
Absolutely fantastic product and the service was phenomenal. I can’t recommend this brand enough.
Top Tier
Amazing work. Very detailed and the order process for the specific custom service provided was very swift.
I would 100% recommend.
Amazing experience start to finish
Amazing experience start to finish. Specs are phenomenal quality, couldn’t ask for anything more.
Great frames
This brother is a real one, I didn’t intentionally plan to buy anything as I was accompanying a friend. Seen the inventory and thought I would try someone one and was blown away and decided to pick up a pair and his customer service was on point.
The quality of both pairs of glasses I…
The quality of both pairs of glasses I order is incredible. I placed an order for regulars daily glasses perception and a more stylish outdoor attire prescription glasses. Other than the large variety, what surprised me the most is the quick turn around. Excellent service overall!
10/10 in service and 10/10 in outcome
10/10 in service and 10/10 in outcome - couldn't have asked for my wants and needs to be fulfilled in a better way. Would most definitely recommend.
The customer service at Lux Frames was…
The customer service at Lux Frames was A** he helped me pic out the best pair of glasses that fit my face right and at a very good price no hidden and extra costs. Recommend highly!!
Perfection
Genuinely the easiest and best service i’ve had. The man running the company treated me with the utmost respect and delivered nothing but perfection with both of my glasses, I wouldn’t change a thing about my experience and urge everyone looking for eyewear to seriously consider Lux Frames!
Very good glasses rlly nice frames
Very good glasses rlly nice frames. Came perfect my prescription. Next day delivery as well. Nothing more to say practically perfect
Top service and quality frames!!
The glasses YOU NEED
The customer service is impeccable like I swear to goodness these lot sort you out, give you the service you need, help you out with everything. I bought 2 glasses off them and it was super service and easy to go through. The advice they gave me for the glasses is amazing and got me to choose the right 2 pairs for me. When I got them they fit comfortably, look clean and beautiful. Already had many compliments at work and people asking where I got them from. The packaging was perfect and luxurious and I love it
10/10 customer service and the quality…
10/10 customer service and the quality of the glasses are very sturdy and firm. I would definitely recommend this to everyone. I have a very high prescription which usually leads me to have thicker lens but when I received the glasses they were super light and very the lens where thin and made with quality.
Best in the game!
Unparalleled customer service! Came into the showroom unsure about what frames would suit me, they consulted me and reassured me every step of the way. The glasses arrived before the expected arrival date and I was more than happy with the quality. Will definitely be back again.
Returning customer have bought 3 pairs
Returning customer have bought 3 pairs, great service, will return
10/10 service
Came into the office, received high level of personalised service and was well looked after. Glasses are very stylish and unique, and comfortable at the same time. Will definitely be coming back!
Love the range of options
Love the range of options. Perfect visual clarity. Fit to perfection. Will definitely be back again
Quick Quality original glass
Quick Quality original glass , quick delivery. Will recommend and buy again .
These glasses are on point and great…
These glasses are on point and great customer service.
Good Quality
Good Quality, Nice Looking, and im happy. Fyi peeps, not ALL expensive glasses are made of real glass lens all the time. lol Im happy 5star
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