I have been ordering from Luxcias for over two years. All of their products are of exceptional quality. From their handbags, shoes, hats, sunglasses and scarfs are exact 1:1 replicas, and I have comp... Ver mais
A empresa respondeu
Luxicas
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Leia as opiniões dos outros
I purchase 2 bags : LV bag and DIOR bag and completely love it !!! All my friends love it . I juts purchase a VALENTINO bag that I will take to my summer vacation pretty soon ! Highly recommended and... Ver mais
A empresa respondeu
The bag was exactly as described, excellent condition. Packaging was well done to protect the bag. Communication was good. Shipping took a little long, but not too bad.
A empresa respondeu
The many bags I have purchased are all great quailty and extremely stylish. What makes my purchases even better is the incredible customer care I receive. Rosie, Maris, and Annie take such excellent c... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- sale@luxicas.shop
- luxicas.com
Annie was very efficient and polite
Annie was very efficient and polite. She helped me to correct my order.
I appreciate her help. Thank you Annie.
11 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Anna Blekher,
Thank you for your kind feedback! We're happy to hear Annie helped correct your order smoothly. We appreciate your trust and are always here to assist you.Your support means everything to us!
We can’t wait to serve you again soon, dear 💕
This is the third time I have ordered…
This is the third time I have ordered from Luxicas and every time the product quality is great and the customer service they provide is fantastic!
10 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Krystal Adams. Thank you so much for sharing your experience with us!
We’re incredibly grateful that you’ve chosen Luxicas for the third time — your loyalty truly means everything.
It makes us so happy to know that our product quality and customer service continue to meet your expectations. We’ll always do our best to give you a smooth, caring, and enjoyable shopping experience.
Looking forward to assisting you again soon! 💕
Wonderful Company and Wonderful…
Wonderful Company and Wonderful Communication. Annie keeps you updated on the status of your order and is so accommodating. Her bags are Amazing!
10 Stars!
10 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Lynne Rossow, Thank you so much for your wonderful review! 💛 We’re truly grateful for your trust and kind words.
It’s our pleasure to keep you updated and make sure you always feel taken care of. I’m so happy to hear that you love your bags — your support means the world to us!
Thank you for the 10 stars, dear! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
We can’t wait to serve you again soon! 💕
Great products.
9 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much for your feedback! We’re glad to hear you’re enjoying our products. Your support means a lot to us, and we look forward to serving you again soon! 😍
Excellent customer service
What distinguishes a company from its competitors is great customer service and this one has exactly that.
My experience was with Annie who was super responsive and helped me chose a specific bag I was looking for. The bag was delivered in time for the holidays .
I will definitely shop with this company again
8 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Margalit Francus, Thank you for taking the time to share your experience!We’re thrilled to hear that you had an excellent customer service experience with us. Annie, as well as our Luxicas team is delighted to assist you in finding the perfect bag, and we’re so happy it arrived just in time for the holidays. 🎁✨
Your trust and support truly mean a lot. We look forward to serving you again soon at Luxicas! 💝
I had an exceptional customer service…
I had an exceptional customer service experience with Luxicas. Unfortunately, my item arrived incorrect, but they promptly offered a solution. Their response was incredibly quick and courteous.
24 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Stephanie 💖
Thank you so much for your wonderful feedback! It truly means a lot to us.
We’re very sorry again for the inconvenience with the incorrect item, but we’re so happy to know that our solution and support made you feel taken care of. Your kindness and understanding are greatly appreciated.
You are always a valued customer to us, and we’re here anytime you need help or wish to shop again. Thank you for trusting Luxicas! ❤️✨
This company has wonderful customer…
This company has wonderful customer service! Annie worked with me and was so helpful and patient with me! I love this company and has and will continue to order from them always!! ❤️❤️❤️
4 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Karen King, Thank you so much for your wonderful review! 💛We’re thrilled to hear that you had such a positive experience with our customer service. Annie is truly dedicated to helping every customer, and your kind words mean so much to us.
It makes us incredibly happy to know that you love our company and that you will continue to shop with us. Your support and trust are truly appreciated! ❤️
We look forward to serving you again soon!
I have ordered many items through…
I have ordered many items through Luxicas. They are always excellent quality! The customer service and communication is excellent and the kind representatives will answer any question and resolve any issue. I will continue to buy from Luxicas and recommend to my family and friends.
2 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Jennifer Cockrill, Thank you so much for your wonderful review! 💛
We’re truly grateful for your continued trust and support. It means so much to hear that you’ve been happy with both the quality of our items and the care you receive from our customer service team.
We always strive to provide excellent communication and a smooth experience, so your kind words really encourage us.
We are looking forward to server you and your love ones ♥️
Awesome
Awesome, I ordered the 1:1 VIP bag and was not disappointed! The quality was amazing and they definitely pay attention to all of the details. I have many authentic bags and I feel like the quality on them isn’t as good as it once was, I think I may be purchasing only from Luxicas from now on! ♥️ 1000% recommend!!
1 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Tifany Heinzen, Thank you so much for sharing your experience! 💛
We’re so happy that your VIP 1:1 bag arrived beautifully and met your expectations in every detail. Hearing that you prefer our quality over many authentic pieces truly makes our day!
We’re honored to be your trusted store, and we look forward to helping you pick your next favorite bag soon. Thank you for the 1000% recommendation — it means the world to us!
With gratitude,
Luxicas Team
I love Luxicas!
I love Luxicas!! I have gotten at least 5-6 bags from them, and I am so impressed with the quality of the product but even more impressed with their stellar customer service! They always take good care of me, and I love every piece I have purchased from them.
2 de dezembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much for your amazing review! 💛
Hi Ms. Alexis, We’re truly grateful for your trust and support. It makes us so happy to know that you love the quality of our bags and that our customer service continues to give you a great experience each time.
Taking care of you is always our priority, and we’re honored that you choose Luxicas for your luxury pieces. We can’t wait to serve you again soon! 💝
why did i wait?
great communication thru the order process and delivery notifications. and they follow up after to make sure you are happy.
i’ve been wanting this bag since first saw it. i have the matching neo noe and i kept putting off ordering it. it came today and it’s GoRGEOUS! so happy. my friends are jealous
25 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the communication and delivery experience. We’re even happier that you love your new bag!!! Enjoy it, and we hope we’ll have the pleasure of serving you again soon 😊 ❤️
Really good customer service and also I…
Really good customer service and also I love the bags too !
21 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Saima Beg, Thank you so much for your kind words! 💛
We're thrilled to hear you enjoyed our customer service and love your bags. Your satisfaction is always our top priority, and we’re so grateful for your support.
We can’t wait to serve you again soon! 💝
This is the most best place to purchase…
This is the most best place to purchase a bag and other merchandise. The quality is great and the selection is never ending. I buy all of my bags here. Thank you Annie and staff.
20 de agosto de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Colettecoco Coco, Thank you so much for your amazing review! 💛
We’re truly honored to be your go-to place for bags and luxury items. It means the world to us that you love the quality and endless selection we offer.
Your loyalty and trust are everything — customers like you make our work so rewarding.
Thank you again from me and the entire Luxicas team! 💝
There all stuff is beautiful
There all stuff is beautiful. Loved them.
18 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much! I’m really glad to hear you loved everything. We appreciate your support and hope to serve you again soon! 😊
Never had an issue
Never had an issue
Customer service great
16 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much! We’re glad to hear you’ve had a great experience. We truly appreciate your support and hope to serve you again soon! 😊
Got scammed what they sent me was not…
Got scammed, what they sent me was not on the website—poor craftsmanship. Do not know how they have such a high rating. The company responded, stating it was exactly what was ordered. Online pictures are different than what they sent me. Still deceiving. Be cautious with this company!!
11 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Elaine Olono,
We're sorry to read your review and know that the product did not meet your expectations. After carefully reviewing your order and product images, we would like to clarify that the product delivered is exactly the same as the product shown on our website.
We fully respect your opinion and understand that experiences may vary. However, we would like to assure you and your customers that we take product quality and customer satisfaction very seriously.
Our team has been in touch with you throughout the process and has provided comprehensive support (We have processed the refund to your account, and the transaction ID has been sent to you via SMS for confirmation). We always want our customers to feel confident and cared for when shopping with us.
If there are any issues that have not been resolved, please contact us directly at any time. We are always ready to assist and look forward to the opportunity to please you.
My representative was Maris
My representative was Maris and our conversation went on back and forth for almost 4 days. I ordered a LV backpack and found it was defective when it arrived. I was so dissatisfied with the quality of the piece.
The back straps had no holes to put the buckle latch through. I was going to return
it. I put in a return request and was contacted by Maris. She proceeded to inquire what the procedure would be required. She got back to me with no delay but what I was told to do was not a satisfactory solution to me. I was told to take a nail and pound the holes through the straps. I said that was not a solution. A Backpack to have to fix it myself???? I didn’t pay that much for the LV product to do that. I was again going to return it. Maris stayed on touch with me and she was always very polite, understanding and helpful. She told me again that she would see what could be done to correct this situation. Maris returned to me and said I could keep the defective backpack and because of the error I could chose another bag of my choice with no cost to me. All along she was professional, caring and very attentive.
I was a manager on the retail market for several years and owned my own business as well, before retiring . I would be extremely grateful to have an employee like her working for me. I have to say, because of her constant concern for my satisfaction, her professional demeanor and all that she did for me, I purchased another LV bag for
my daughter. She gave me confidence in knowing that your company and your employee aimed to please a customer.
She even corrected a misspelled word and a delivery mistake on the order form for me. I give her an A+++++! THANK YOU MARIS FOR MAKING A DISAPPOINTED CUSTOMER VERY SATISFIED!
Kathy Baylor
10 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Kathy Baylor,
Thank you so much for taking the time to share your experience with us. We truly appreciate the opportunity to make things right and are grateful that you gave us the chance to serve you better.
We’re incredibly proud to hear how Maris supported you throughout the process. Your kind words mean a great deal to us, and we will be sure to share your feedback with her.
We are honored that you chose to trust us again with another purchase, and we will take care of both of your bags with the highest level of attention and service. At Luxicas, your satisfaction is always our top priority, and we are delighted that Maris helped turn a disappointing situation into a positive experience.
Thank you once again, Kathy, for your patience, your kindness, and your trust in Luxicas. It has been our pleasure to assist you anytime you need 🥰❤️.
It literally looks like a knockoff
It literally looks like a knockoff. Poor stitching buckling, fake emblem. Waste of money
14 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Hi Ms. Linda Belkas,
First of all, we sincerely apologize for the unsatisfactory experience you’ve had with your purchase with us. We are committed to making this right and are ready to exchange a new product for you immediately if there is any issue.
We have reached out to you via email and SMS to provide support. To help us resolve this matter as quickly as possible, can you share more photos of the item you received, please?
Thank you for your patience and understanding. We’re always here to assist you every step.
They are great communicators and very…
They are great communicators and very quick!
8 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you for choosing Luxicas for your shopping needs! We truly appreciate your feedback and look forward to serving you again soon 😍😊
Great job nice product and fast service
11 de novembro de 2025
Opinião espontânea
Resposta da Luxicas
Thank you so much for your kind feedback! We’re thrilled to know you’re happy with our product and fast service. Our customer care team is always here to serve you and ensure you have the best shopping experience with Luxicas! 😊😍
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