Luxury Cottages Opiniões 644

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a fabulous stay for our Sons Wedding at Alrewas Hayes. The houses accomodation was magnificent for us to be able to host the Groom, Groomsmen and partners - we could not have asked for mor... Ver mais

Classificada 5 em 5 estrelas

Mill house was the perfect home away from home, excellent family space and outdoor facilities. We particularly enjoyed the sauna, the fire pit and flying kites in the beautifully sculpted outdoor area... Ver mais

Classificada 5 em 5 estrelas

Excellent house! Brilliant house for a large party. Very well equipped and comfortable. Phil couldn’t have been more helpful and welcoming. Great location for exploring and the local scenery is... Ver mais

Classificada 4 em 5 estrelas

The property was beautifully furnished and had top quality appliances with the added luxury of a hot tub. The location of the property gave a pleasant walk to the centre of Abersoch. However, on a... Ver mais

Informações sobre a empresa

  1. Arrendamento de casas rurais
  2. Casa rural
  3. Acomodação de férias
  4. Agência de viagens
  5. Agência imobiliária de arrendamento de casas de férias
  6. Arrendamento para férias

Sobre Luxury Cottages

Escrito pela empresa

Luxury Cottages is a UK-based travel agency focusing on luxury holiday rental properties. We represent an exclusive collection of handpicked holiday properties in some of the most desirable locations in England, Wales and Scotland. All of our properties have something special about them providing a unique experience for your get together.

Our portfolio spans cosy cottages by the sea, luxury barn conversions, grand country manor houses and modern homes, so there is something to suit all tastes. Each property has been personally inspected and selected for standout amenities such as hot tubs, swimming pools, games rooms or cinema rooms.

Our properties are located across the UK and can be found in all four corners of the British Isles. We have a focus on beautiful and popular destinations including some of the nation's favourite National Parks and Areas of Natural Beauty. So if you want to sample some of the UK's finest destinations such as Cornwall, Devon, the Cotswolds, the Peak District, the Lake District and the Scottish Highlands, get in touch. View Destinations We pride ourselves on our exceptional customer service with a team of friendly travel experts ready to make bespoke recommendations, while our concierge service will assist you with special requests from arranging activities to arranging a surprise birthday cake.

Get in touch today and a member of the team will help you find the perfect space for your next holiday. Visit Website

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

644 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 14% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 3 em 5 estrelas

Long meadow barn , barsham

We had a great time. It was a good base to view all of N Norfolk.
I didn’t feel that the property was as ‘ luxury’ as I would have wanted. The property felt very much like it was designed as a business and not loved. The decor was great and as described but the barn itself was dark and I felt a little grubby.
It did the job and we had a great holiday but overall I was a little disappointed.

25 de julho de 2025
Classificada 5 em 5 estrelas

So relaxing

This was an outstanding property. The house is amazing, the setting unbelievable. Waking up to that view over the lake and eating breakfast on the porch was a real treat. Tranquillity and luxury in one. Cannot recomend enough.

21 de julho de 2025
Classificada 1 em 5 estrelas

Avoid - Millook farmhouse

We booked a farmhouse (Millook) in Bude through Luxury Cottages and were very disappointed. The property is actually called Trengayor Farm — Luxury Cottages change the names of listings, which makes it harder to find the true owner. A quick reverse image search will reveal the real name, and I strongly recommend doing that before booking.

We encountered several issues during our stay: the ensuite was unfinished, there was dog hair throughout, the mattress was uncomfortable, and the outdoor furniture and BBQ were dirty and outdated. ‘Luxury’ - no. We reported everything constructively but received no response or resolution whatsoever.

On top of that, we discovered we’d paid £600 more than we would have if we’d booked directly with the owner or through other platforms such as vrbo / Airbnb. Considering Luxury Cottages provided no meaningful service or support, the markup was completely unjustified.

To this day, customer service has ignored all of my emails — both about the condition of the property and the inflated price. At this point, it feels like we’re being completely blanked, which is honestly quite worrying. It’s starting to feel like we’ve been scammed.

My advice: always search for the property directly. Luxury Cottages add a hefty fee for no added value and seem to disappear the moment something goes wrong.

28 de julho de 2025
logótipo da Luxury Cottages

Resposta da Luxury Cottages

Hi Angelique,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear your stay at Millook View Farmhouse (also known as Trengayor Farm) didn’t live up to your hopes.

We’ve discussed your comments in detail with the owners. While the property has welcomed many happy guests over the years, we appreciate that this was not your experience, and we want to address your concerns openly.

About the property:
1. Upstairs en-suite: Refurbished in early 2024, but it’s possible some sealant and grouting now need refreshing. This will be reviewed to ensure it meets expectations.
2. Cleanliness concerns: The cleaning company, in place since the property opened, usually receives excellent feedback, but it’s accepted that some areas were missed on this occasion. The matter will be raised directly with the team.
3. Outdoor furniture & BBQ: The outdoor set is a few years old and may be replaced this season. While the BBQ is only a year old, its presentation will be reviewed.
4. Mattress comfort: One bedroom mattress was replaced earlier this year, and the remaining beds will be checked to ensure comfort for all guests.

About the price:
The rate you paid at the time of booking was correct for the season and reflected the pricing in place then. After your booking was confirmed, the owners reduced the rates for certain dates to encourage further bookings — something that is common not only across our portfolio but throughout the holiday rental industry, where prices can change depending on market conditions and demand.

We’re grateful you took the time to share your experience, and we’re sorry your stay wasn’t the relaxing, enjoyable break you had planned. We’ll continue working closely with the owners to address this feedback so future guests have the best possible experience.

Kind regards,
Guest Services

Classificada 5 em 5 estrelas

Easy booking service online

Easy booking service online. House beautiful with excellent facilities and quality furnishings throughout. Only thing missing was an outside shower for wetsuit washdown and a tumble dryer in the utility room would be perfect.

11 de julho de 2025
Classificada 4 em 5 estrelas

Every aspect of the cottage was lovely

Every aspect of the cottage was lovely, in a beautiful setting, but the third bedroom en-suite is really way too small for a couple travelling with a lot of luggage… it should only fit a single or bunk bed set. We managed, but having to crawl along like a crab to get passed the foot of the bed…. Is not what we wee expecting. All else was fine.

14 de julho de 2025
Classificada 3 em 5 estrelas

Expected more

The place we stayed was amazing, but wasn’t particularly impressed with Luxury Cottages considering the holidays are expensive. When I paid my balance of almost £2000, I had to contact them to confirm receipt, as no confirmation received. Then the week leading up to the holiday I had to chase the email with all the arrival details. Having said that, when I contacted them, they responded straight away, but I shouldn’t have had to contact them, in my opinion the 2 things I chased, are basic things I expect from any holiday provider.

21 de junho de 2025

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