Luxuryrentacarperu Opiniões 2

On April 11, 2026, I rented a vehicle from Car Rental Luxury Latam, S.A.C R.U.C 20608552449

I inquired on WhatsApp before reserving the car. I asked the basic questions when renting a car: insurance and unlimited mileage. The representative (no name) who answered my question said on two occasions that their insurance covers everything and is included in the rental price. They offered to deliver the car at an affordable price, which was convenient, so I accepted. I don't think they have offices, which is why they offer delivery and pickup at a reasonable price, and they probably don't have a fleet of cars, as they announce in their brochure. We agreed the car would be delivered at 11:30 a.m., but after some changes, it still hadn't arrived by 1:30 pm. They informed me that another car type was sent because the one I picked was damaged in the car wash. Around 1:50 pm, the driver arrived with the car. We went over the contract, and to my surprise, they required a warranty deposit of $2,500.00 or 10,000.00 Soles.

I questioned this, but the driver could not answer my questions. I, however, accepted the contract, but to my luck, their credit card link to withdraw the deposit was not working. So, the driver requested to take a picture of my credit card and kept trying. Since it wasn't working, I offered to pay $300.00 in cash for the rental and asked them to keep trying to charge the deposit, which they agreed to. While we were checking the car, I noticed the tires were worn out, and one was low on air. We drove to the closed tire repair, and they found 2 nails and 1 screw. The repairman tells the driver how much it will cost to repair, and he communicates to his counterpart. I heard the tire repairman say it wouldn't hold the drive, so I stepped in and explained that choosing the cheaper option to fix could be dangerous for us. I asked the driver to approve the repair cost. By then, it was 2:30 pm, and we lost the day.

I took the car, but that left me with a sour taste. The next day, my CC company called to ask whether I should approve the $2,900 charge from the company in Peru. I immediately denied the charge because it was supposed to be $2,500. Then I researched the company and found bad reviews citing malpractice, dishonesty, lies, scams, and other issues. Yes, I should have checked it before renting. Lesson learned.

After several back-and-forth messages on WhatsApp, when I asked for the name of the person I was speaking with, I was told I had spoken with Carlos Gonzales. He contacted me because they couldn't get the deposit. I told him I wouldn't make that deposit and asked them to come pick up the car, charge me for one day I used the car, and asked to charge me for any other expenses, and reimburse me for the difference. They did not reimburse me. At this point, I had to take my losses, but it wasn't the $2,900.00 they wanted to charge to my credit card.

I am writing this review and will post it on various social media platforms to inform and help prevent anyone from considering renting a car or hiring one for transportation. I wanted to help local businesses, but I failed myself. If you read this, rent a car from a reputable company. It will save money and headaches in the end.

I rented a vehicle from Luxury Rent a Car (LUXURY RENT A CAR S.A.C. - LRAC S.A.C.) for +20 daysand left a deposit of US$1,500. The car was returned with no damage. 4.5 MONTHS later, I still have not received my money back.

First red flag I missed: they have no real offices. Their website lists four locations (Callao, Santiago de Surco, Cieneguilla, and Cusco) but none of them are actual walk-in offices. They deliver the car to you — which means when something goes wrong, there is no counter to go to, no manager to speak with in person, and no physical presence to hold accountable. The "offices" are a facade.

This is not an isolated case. Peru's consumer protection agency INDECOPI lists this company with 26 formal complaints, 42 sanctions, and over 297,000 soles (~$80,000 USD) in accumulated fines dating back to 2019. SUNAT, Peru's tax authority, also shows a temporary suspension of the company as a taxpayer. The general manager is Víctor Cama.

Their scheme is well documented: they delay deposit refunds for 60+ days citing GPS speed violations — often in locations the client never visited. When victims go public, they offer to return the money only if the client signs a document agreeing to stay silent.

I have filed a formal complaint with INDECOPI and a police report for fraud. Identical cases have been covered by El Comercio and Latina TV in Peru.

If you have been affected, join the victim community on Facebook ('Estafa Luxury Rent a Car Perú') and TikTok (@luxuryrentacarestafa).

Do not hand over a deposit to this company. There is no office door to knock on when they stop answering your messages.