eBay.co.uk Opiniões 

Ordered 5 items with different company's on eBay, total shambles, either they never arrived or they were damaged or really poor quality for price one seller was even really rude when I requested a refund,ebay couldnt care less when you contact them,i did feedback for one seller saying i was not happy and when feedback was printed it said i was totally pleased with the product,rest assured iam never, never ever going too buy on ebay again.and I suggest everyone steer clear it's a totally frustrating experience ,you will be tearing your hair out.

Just got scammed on eBay and totally blame eBay for facilitating it.

Guy has item to sell. I win bid and pay via PayPal.
PayPal is pending for days and just stuck. Turns out seller hasn’t claimed it. Then he tells me he doesn’t know how to sort it. Stuck in limbo. We agree alternative payment, a bank transfer.

I cancel PayPal payment and get a confirmation he has received payment via text message. Told parcel sent. Wait ages. Then I just keep getting ‘ it’s in the post’ over and over when I chase. Item never arrives.

Here’s why I blame eBay.

Because eBay are so geared around PayPal. I can’t mark payment as sent and the seller refuses to mark it as paid. All the facilities for eBay e.g. dispute resolution are set around a transaction. Because buyer doesn’t mark item as paid none of these facilities are open to me as a buyer. eBay sees it as a non transaction. I can’t use the bulk of any automated services to flag this seller to them and can’t warn other buyers.

The 2 main assurance indicators you have as a buyer are provided by eBay, namely feedback and they take PayPal.
I accept that I lose the protections by not using PayPal but I tried and couldn’t. I feel I should still be able to raise this as a fraud with eBay particularly as I have proof of payment. I’m a cautious ebayer and checked the feedback 230 plus feedbacks at 100 percent.

I think ebay should provide a method for flagging a bad seller. They should give a 2 level feedback namely their separate buying and selling feedback scores. It turns out on much closer inspection that my sellers feedback was all for items bought.

They should indicate if PayPal is fully verified and active not just have a reassuring logo that actually means nothing when it comes to a transaction.

It used to be great but with ebays hands off approach to just about everything it’s a platform for substandard merchandise and scammers now.

My teenage son decided to sell his gaming pc and monitor on Ebay. Ebay use UPS as their delivery company of choice. We packaged both items so well in multiple layers of protective material and added FRAGILE signs on all sides. BOTH ITEMS GOT DAMAGED the buyers are saying. My son lost all of his money. Either UPS is throwing the packages around without any care. Or buyers are not genuine. Either way the Ebay customer service is awful as it favours the buyer. It didn't help my son despite him asking. Dreadful!

Banned 2 days after sign up. Never bought or sold anything. Support is a complete waste of time.

I have used Ebay/Paypal or cash on collection,for more than decade alternatives ineffective, Gumtree the the best of them. My experience of customer services is Paypal much better. The change to drop Paypal does not look promising. The charges are off putting, I mostly sell vintage clocks, and pay tax on my profits :-). Swedish Ebay owned Tradera very similar. Doing this in retirement to keep occupied Ebay make more than I do!

I bought an item from eBay on the 28th of January 2021 and I still didn't receive it. The seller has sent it to me in a couple of days, but UPS didn't deliver it. I also had to pay 58 Pounds customer clearance fee for the item which they didn't deliver.
After writing lots of emails to the seller about the issue; I had to open a claim to get my full refund. eBay is still not closing my case and giving me my money back.

This is so unfair, I want my full refund and my customs clearance money back.

Thank you.

Checked eBay account again and stating item Estimated Delivery date 13th Feb and on same Web Capture page it states Dispatch Date as 22nd Feb the same date I was told it had been Delivered TODAY the day I was told they were delivered on the 11th Feb ???

New message to: moneycruncher
The strange thing is I have checked back in my diary for the 11th Feb and I did have a strange delivery on that day of " 4 packs of Raw Hide dog chews " But I do not have a dog nor do my neighbours so I put them in the waste bin that week and when I checked on your shop site today I noticed you sell them ! now is that a coincidence or did you send me the wrong package ??? .
cannot upload photograph as they are possibly on Council tip by now . So where are my 4 packs of Floss possibly some dog with clean teeth somewhere BUT not funny I am out of pocket and as a pensioner I
need every penny .

My goodness this site has gone down the pan. I used to use eBay all of the time but will now be using free local selling services such as Facebook etc.

Sold a Fitbit online and the buyer paid something like £4.20. Claimed that it arrived and was empty, despite being fully sealed in the original bag.

Anyway I agreed to refund and cut my losses. This is now the second month this nightmare has continued. I returned the money, but they had logged an issue so eBay couldn't get involved until the 'make it right' period or something was over.

I paid them from PayPal and then ebay charged my PayPal with the same amount. I then got a call saying a 'Policy Exception' would be applied and that I wouldn't be charged anything. Neither would be buyer. This was to take 10 days to action due to a new 'payment system' being in place. Still waiting 6 weeks later and to top off this awful ongoing joke they have charged me £1.45 final selling fees which they want me to pay from my PayPal.

Really seems to be totally complex for just a refund!

EBAY - DISGUSTING CUSTOMER SERVICE
I bought an item listed as brand new. The seller was local so to avoid postal and paypal charges he
suggested dropping the item off and paying cash. I went along with this. When I opened the box and the
supposed sealed bag it was obvious the item was used. He refused to offer any refund and as I had paid
cash Ebay offered no protection. When I sent the seller a message via Ebay saying as they were ignoring me I would leave appropriate feedback, the seller cancelled the sale (even though I had marked it as payment made) which meant I couldn't leave feedback and then issued an unpaid item case against me. I got Ebay to call me back and explained the situation to the customer service person. He said he would get the unpaid item strike removed and as there was a clear breach of trust, send the case to be reviewed by the Trusts and Safety team who would more than likely offer a refund after 24-48 hours. I waited for over a week and then requested ebay call me again which they did but all the Customer Service rep did was pass a message onto the original customer service rep to call me back. No call back at all. I then requested yet another call back to which after a very lengthy call the response was there was no way I would be getting a refund despite what I had been told. This was for £100 so not a trifling amount. He also stated that despite all the evidence - the messages etc. he had no power to doing anything about the seller who was clearly dishonest. I had to make a separate report against the seller myself despite going through the whole story numerous times and the messages between us proving my case. So not for the first time I feel thoroughly let down by Ebay and their customer services team. The last CS rep I spoke to said that he would ask the original CS rep to call me but with absolutely no promise of when and as yet still nothing 3 days later. He also stated that the call would be marked as a complaint and I would 100% get a follow up from Ebay to review the situation. Guess what -absolutely nothing. As we know ebay make massive profits and manage to avoid paying what I would consider a fair tax on those profits and still treat their customers in this absolutely appalling manner.
Meanwhile the dishonest seller is still listing and selling items with absolutely no comeback from Ebay
whatsoever despite the overwhelming evidence against the seller.

In a word, abysmal. I would say if you can avoid making an account with eBay, or dealing with eBay, then you should do so and try to use other services.

I won't go into too much detail, but when you run into problems, much of their system is a shambolic attempt to save money (because they don't yet have enough) and automate customer services, which typically results in the customer suffering.

As an example, I recently got locked out of my account, and was provided with a button to 'chat to customer services', which I clicked on. After asking a couple of questions, the agent told me that I would have to phone, and gave me two numbers - before promptly disconnecting from the chat.
I call the first number, which tells me they are closed and to call back when they're open. Useful! This is at 2pm on a weekday.
I call the second number, which is an entirely automated system, spewing out nonsensical answers which are entirely detached from the question asked. Even more useful!

Save yourself some hassle and shop/sell elsewhere.

never had problem, if didnt get my Item they refound me

Very dishonest company. Found an obvious case of account hijack several times involving the same listings. There is no way of reporting a hijacked account (unless it is your own account). You can only report a listing on that account one at a time with the greatest difficulty. If eBay do take notice, they certainly take their time! Seems to me, ebay actively encourage fraud and theft.

I bought an item on the 1st of February. And I am still waiting for it on the 12th.
On the 8th I was told to wait until the 12th for eBay to step in. Today, the 12th, I am told to wait until the 21st. 21 days from the day of purchase. Amazon would have sorted it out in seconds. No questions asked.

eBay buyer protection doesn't cover every transaction. I bought an item and its got seller doesn't accept returns even under ebay policy buyer protection. I managed to get the seller to agree a return but he wont pay postage. Now the seller isn't responding and has relisted the item. eBay has got fully automated its very difficult to speak to an advisor and they're not helpful in resolving case. I have been told to make a dispute with PayPal or go to my bank. This is all very wrong especially that the seller has relisted the item and not given my refund it is classed as theft. EBAY HAS GOT SCAMMERS ADVERTISING VECHICLES FOR SALE TO CONTACT VIA EMAIL,frankly if its going to be like this i wont use ebay!

Ebay is way too big & powerful & couldn't give a toss for it's sellers, even though it is the sellers that pay for ebay to exist. No sellers, no commission, no commission no eaby ! I have been complaining about the same three things on average every 72 hours for 5 months (since the 12/10/20) They constantly email me to update my "item specifics" but when I try the "item specifics" they are asking for are already there ! If I try to update anything I get a big error message at the top of the page which freezes the page & I have to cancel the whole site & start from scratch with google. Add to this some of the choices I get offered on the "item specifics" update page, one of the worse is a listing I have for fishing hooks which are 99.9% made of Steel. The system asks me to select a "material" they are made from & I am offered "Cork, Rubber, Plastic & wood" IF I try to enter STEEL I get the big red error message "WHO programmed this pile of poo????" Another "BUG" of the same age is the email address on ALL of my listings is WRONG & is completely different from the email address ebay has on file in my Contact details & my business information & even the "technical" department can't sort it out, they suggested I end all my 200+ listings (some with 50 choices in them) & start again, AT MY OWN EXPENSE & TIME !!!!!!!!!!!!!!!! The third BUT all from the same October update is when the listing roll over at the end of the month, some of them re-set to original settings of which some are 3+ years old & I/we have sold out of some colours/models, never to be seen again & we get orders for these "out of production" items if we don't see these cock-ups before the buyers do. But that is also OUR fault according to ebay as we should monitor our listing as though we had nothing better to do except make ebay look good !!!!! Add to this ebay has NO seller protection what so ever, we recently sold a lure to a guy in northern Ireland, who used it, caught a fish on it (or at least had it bitten, as it had a Pikes tooth in it ) Damaged the paint/finish & sent it back with out packaging & rusty hooks & demanded a refund as it "DIDN'T FIT" !!!! & ebay refunded him & took the money from my account. As a foot note while I have been writing this RANT I have been on hold between departments with ebay 1 hour 15 min & 43 secs Marvelous customer service !!!!!!!!! PS: you are not aloud to give no star revues or minus star revues, something trust pilot should really look into as my real rating would be minus 10 **********

So,10 days and counting for a refund on a easy return.Absolute joke,3 chats later and 3 phone calls later i am still waiting.

Well....I have had no satisfaction from eBay either. They have decided to refund the buyer for destroying my printer and returning it to me! Its a common theme on eBay which they deny!!!

Buy. Sell. eBay...because @ eBay: The Seller Always Looses.

Sellers aren't protected at eBay and therefore aren't protected at PayPal either. A buyer can damage an item that was sent to them in working order...they can mess about with it then send it back. Leaving the seller out of pocket.

eBay has nothing in place to protect sellers such as a Quality Control Mediator; qualified to inspect certain goods before the buyer is sent their item. For example: StockX , the sneaker/trainer selling, bidding
buying, platform that has all footwear intercepted, tested/examined and then the item is sent to the buyer. This elevates any qualms between seller and buyer and therefore there is no room for seller's word against buyer's word. But eBay loves letting people down-ESPECIALLY SELLERS ...its a kind of self serving wickedness- On eBay's Part- that has become the eBay Culture. eBay revels in seeing seller pitted up against buyer. eBay encourages this stressful, idiotic back and forth arguing between seller and buyer. This Negative and Toxic Energy, whilst being played out between Seller and Buyer, is the ACTUAL Life Source that Nourishes eBay. I have been a long standing member of eBay and I have experienced a lot of changes over the years. Maybe some court forced their hands TO MAKE SOME CHANGES but no amount of Court order has changed the true essence of eBay. That Jerry-Springer-Like soul that eBay has always possessed, has never ever and will never ever experience an exorcism. In other words...You Can Take eBay Out Of The Ghetto but You'd Never Take The Ghetto Out Of eBay!

eBay also hides behind the Government and manipulates the Online Consumer Law to cover their own back. They also use their 30-days returns policies to force sellers into having this facility in order to gain access to their partial refund scheme. I'm sure this is a way for eBay to make money but they deny it. Strongly!

I don't think PayPal is completely innocent either as you could have something made out to protect sellers(as stated above). Its sellers that create the platform for buyers which generated the fundamental trade on eBay. Sellers offer something to buy. No one walks into an empty shop and purchases anything! Therefore if there is nothing to buy where would the trade begin???

This time I have lost tremendously with the return of a printer and there is nothing PayPal nor eBay are willing to do BUT there is ever so much that can be done and evidently this two-headed-monster of a company just REFUSE to!!. This type of injustice will never end and Sucks! because PayPal and eBay have monopolized their platforms in such a way that one is left with a genuine feeling of hopelessness. This is actually a very sad thing in which both PayPal and eBay have patronize their members into believing that they actually care.

I feel like eBay has its sins to answer for and so does PayPal. With PayPal I've decided to never take out PayPal credit again and have begun using my bank card more now than ever. It used to be, that I would PayPal every transaction because I used to feel protected financially with PayPal. I even sung PayPal's praises to Santander but I regret that now.

You might notice a tone of Bitterness in my correspondence and that would be rather perceptive of you- eBay and PayPal; because you'd be right.

So for now I would keep PayPal as a last resort and a necessary evil but when I'm deciding which medium to use to finance a transaction, I won't use PayPal if I can help it. Feels like eBay STINGS you and PayPal SQUEEZES the Venom Sack!

FROM TODAY I WILL RECORD EVERY SINGLE BAD EXPERIENCE THAT I HAVE WITH PAYPAL AND EBAY ON TRUSTPILOT....WHY? BECAUSE THEY ARE COMPANIES THAT ARE OF THE SAME DOCTRINE. THEY SEPARATE THEMSELVES FROM EACH OTHER WHEN THERE IS TROUBLE. BUT I WILL REUNITE THIS DISGRACEFUL FORCE OF AN ONLINE MARKETPLACE AND THEIR FINANCIER PARTNER; RIGHT HERE ON TRUSTPILOT.

STAY TUNED.....UPDATING TODAY 07/03/2021 is as follows:

eBay-No Response

PayPal-No Response.

STAY TUNED...

I’m totally fed up of people bidding and winning on my items and then not paying. Ebay don’t seem to care about the seller at all and all the money that we lose.
Totally fed up of ebay now.

Impossible to get a coherent answer from customer service because a different person responds every time and won't read the history.

I informed them I'd been sent fraudulent items. They repeatedly told me to return the illegal goods while they continued to allow the seller to operate for months.
One agent asked for photos of the (very clearly) fake items and then another agent informed me they couldn't judge the authenticity.
Eventually someone told me I could have a refund once the items were confirmed fakes, but by the time the manufacturer confirmed (a few weeks later) ebay had closed the case and refused to do anything.

As long as they're making money they don't care about protecting you.

Having been a buyer and seller on eBay for several years now, I have found that value of an item is irrelevant to them!!!
It’s about profit to them!!!
If a seller has an item they know the value of and the buyer knows the value of, they will both lose, more so the seller.
But must remember it is an online auction. eBay put your item out there for the world to see.
How would you in Yorkshire know someone in County Antrim would love to purchase an item you value and see a profit in???
I currently have an item for sale on eBay, I know it’s value, the bidders know it’s value but we will both take a hit!!!...but how would I find that buyer???
Think my point is...you get a few £££..buyer spends a few £££...Auctioneer makes a lot of £££££££££
Story of auction houses my friend’s
Annoying eh?????