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Ethan replied by email and named one document. Six hours later, message centre asked for two different files. Same case, different list. That is where the irritation started for me.

recently played forgot half my sessions, and nobody provided a clear answer

the transaction filter missed several dates for six hours, with no proper update.

Waited two days on chat, then it dropped me back to the queue.

Six months, a few hundred pounds in and out, nothing dramatic in either direction.

If somebody asked me what is actually wrong I would struggle to point at one thing. It is that every interaction beyond playing a game takes three times longer than it should and finishes with someone telling me to wait. The games work. Everything around the games is where it falls apart, and that turns out to matter more than I expected.

case 84512. day one, acknowledged. day three, asked for ID. day three, sent ID. day six, asked for ID again. day six, sent ID again. day nine, told the case was being closed for lack of information. the information was a bonus dispute, not an identity question, and nobody at any point explained why ID was needed for it.

In my case, six live roulette tables listed at midnight, four of them displayed as closed when I clicked and the other two were full for twenty minutes. The counter still said six the whole time.

after 20 minutes a session reminder popped up.

Email support replied after midnight with one copied FAQ paragraph. It did not mention my 32 cashout, my ticket number, or the screenshot I sent. That is where the irritation started for me.

Played Book of Dead and a new bet cap appeared halfway through the bonus.

bonus page on the app is tidy, the terms behind each one are not.

My main problem was that the whole experience felt more stressful than entertaining.

Bonus page said x20, active bonus showed x45 afterwards.

Raised case 7314 on Wednesday, still no update nine days on.

The timer expired while Extra Chilli refused to load.