M3RCURYCARDS Opiniões 12

Quick despatch, honest prices. Will defo be using again

Legit, as far as I can tell.

Generally I try to be positive with companies, especially around busy periods but honestly I would never use this company again.

I understand there have been bank holidays, delays etc with Christmas but this could have been a much better experience if there was care and understanding from m3rcury.

I placed an order late on the 18th December. Plenty of time before Christmas. I opted for next day delivery but there was also a note on the page stating 4-6 days for dispatch. This made it a tight ask for Christmas delivery (understandably) but the item was in stock and I went with faster delivery.

I messaged m3rcury on instagram for an update and was told that despite the item showing as in stock, they were not yet delivered from America!! Why list an item you don’t have in stock? I accepted this and was told it would be early the following week (22nd) and it would be dispatched next day delivery when it arrived. That’s great as I still had a chance for Xmas delivery or at the worst, just after Xmas day.

Christmas came and went and I sent 3 unanswered messages on instagram and finally got a reply to my fourth message on the 30th December. I was told that “DPD didn’t collect the item on the Monday (much later than I was told it would be dispatched) or the Tuesday so they would take it Wednesday”. Once again I had selected next day delivery and instead of realising on the Monday that it wasn’t collected and acting with care and sending Tuesday for Wednesday delivery, they just didn’t bother and sent it late on Wednesday, missing that day collection, meaning it wouldn’t be delivered until Monday 5th January.

I understand there are postal delays around Christmas and new year but why list an item you don’t have, why wait 2 full days to send when DPD didn’t collect and why ignore so many messages on instagram? Very unprofessional and I would not use again sadly. It’s a shame as I thought I had found a long term supplier but that won’t happen now.

I see the seller often replies back to poor reviews on here, so when you do I would like you to answer the following.

Why would you list an item that you don’t physically have in stock? Or at least note this on the listing? The listing said in stock and made it seem like you physically had the item.

When did the items actually land with you? You said “early next week” indicating Monday 22nd onwards. Even if they arrived Wednesday, you could have had these sent before Xmas day and delivery to me would have happened between Xmas and New Year. Yet your delays mean I’m still waiting.

Why did it take you two days of DPD not collecting to finally have the initiative to take this to the drop off? Surely if they didn’t come on the Monday, you could have taken the item Tuesday?

Why did you wait until AFTER the cut of time on the Wednesday to drop off? Knowing this was already delayed by DPD not collecting?

Why did you ignore 3 instagram messages (your only contact method I can see on your page) and only reply to the fourth (to which I replied and have had nothing back)?

During this whole process I have ordered from another company (collectors kingdom) and they fulfilled my order within 2 days yet m3rcury still haven’t managed to get my items to me from the 18th December. Take note m3rcury, do better.

Brought x12 Pokemon Inferno X booster boxes. Delivery was fast, well packaged and arrived in good condition!
Good communication from the seller, upgraded shipping due to the total free of charge.
Boxes are all originally sealed and the boxes and shrink wrap in mint condition.
Reasonable price for each box.

I have opened 6 of these boxes, pulled an SAR charizard which has been graded and got a 10. Also pulled 2 Gold charizards in the 5th and 6th boxes which have been sent off to grading!
What a bunch of boxes you sent me, do I open the rest because of how good they have been! 🔥🔥

I recently made a purchase of the Union Arena: Hunter x Hunter Vol.2 (UEX04BT) Booster Box and the Union Arena: Black Clover (UE08BT) Booster Box from this seller. Their advertised processing and dispatch policy states orders are “typically processed within 1–2 business days before shipping.” Unfortunately, this was not the case.

It took 15 days for the seller to drop the items off at a Royal Mail post office. During this time, the only action taken was printing a shipping label — the tracking status remained as “Royal Mail awaiting item.”

After seeing no progress, I contacted the seller via Instagram (as no phone number or email is provided). Only then did they respond, explaining there was a “minor issue” with the Black Clover Booster Box. They offered to send the Hunter x Hunter box first and the Black Clover one the following week, but I confirmed I was happy to wait for both to be shipped together.

By the following Wednesday, there was still no update or tracking movement, so I reached out again through Instagram. The message was read but not responded to. Strangely, 2 hours and 36 minutes after my message was seen, the tracking updated — showing that the items had finally been dropped off at the post office. I received the package that Friday.

While the items did arrive, I found the entire experience disappointing. The lack of proactive communication, failure to meet their stated dispatch timeframe, and avoidance of direct responses created unnecessary frustration.

Additionally, I noticed that the company addresses listed on eBay, Trustpilot, and the return label are all different, which raises concerns about business transparency. This inconsistency, combined with the communication issues, has left me feeling uneasy and questioning the legitimacy of the products.

Very good experience
Shipping is fast and secure and that's enough reason for me to order again.

available item not available. Even spoke about delivery issues through ebay page and restocking of items, the refusal to communicate, not good form for a business.
Request to cancel was declined even though the order hadn't been updated or shipped and no tracking information given even after 4 days.
Expect delay on shipping times.
They do have disclaimers on their website but not on Ebay page so be careful some items may not be easily available or sent out as quickly as we would all like, you will be told to wait your turn basically.
When questioned no response!!

Got some union arena boxes from here. Arrive well package in good time.

Quick smooth and easy transaction from start to finish

Beware of order processing times, and please understand that when buying through Shopify, or Tiktok/instagram etc. that your order will be delayed, the seller will decline cancellation requests due to orders being "Shipped" but this will in fact just be label creation, and nothing actually reaching the Courier or even being dropped off.

By creating the label it will mark it as dispatched and automatically disqualify cancellation, despite the fact nothing has been packaged, sent, dropped off, scanned etc.

I also run a small business, and dispatch and shipping is one of the primary ways to increase repeat custom whether I'm taking 15 trips a day or 1 trip a day, creating a label and not dispatching anything to prevent cancellation is poor form, and a scummy way to conduct business.

Prices are fine so adding a star, but not enough to compete in the space when you can order from plenty of others who will get orders out the door.

all the cards i ordered came in perfect packaging and the delivery was fast :)