It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver mais
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Leia as opiniões dos outros
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver mais
A empresa respondeu
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Ver mais
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informações de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Aceitável
738 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da M6toll
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped me…
Steve was very patient and helped me finalise my M6Toll
Set up.
6 de agosto de 2026
Resposta da M6toll
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Easy
Easy. Free flowing. Stress free. Well maintained. Far easier than using motorway.
If I have ever raised a query (either by phone or chat box), it has always been dealt with promptly & efficiently. Ruth is so supportive
Quite expensive, so don't do it all the time
6 de agosto de 2026
Resposta da M6toll
Hi Julie, thanks for your review and the positive comments regarding the service you received from Ruth. I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
2 separate journies charged same day
The 2 journies I made appeared on the same day on my account..which was not great as I thought I had been charged twice
30 de julho de 2026
Resposta da M6toll
Hi Mary, thanks for your review. I am sorry for the confusion regarding your journeys. It can take up to 48 hours for us to request final settlement from your bank, and it looks like we requested them both on the same day. Please do feel free to reach out should you require anything further. Kay@M6toll
Resposta da M6toll
Hi Dennis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi James, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Steve Nicholls was ever so helpful and…
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appreciated his help and am so grateful for that. Have a great week if you read this mate. You are a TOP MAN :)
6 de agosto de 2026
Opinião espontânea
Resposta da M6toll
Hi Phil thanks for your review and the positive comments regarding the service you received from Steve. I will ensurethese are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
Actual scam
Actual scam. You can easily accidentally end up on here. Signage is silly. Absolute rip off.
9 de junho de 2026
Resposta da M6toll
Hi Raia, thanks for your reiew. The signage on the approaches from the M42 and the M6 and local roads are manged by National Highways not the M6toll and they are in accordance with other road signs.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me on my motorbike again on…
Overcharged me on my motorbike again on 17th July, despite emails back and forth still no refund 6th August
..shocking
5 de agosto de 2026
Resposta da M6toll
Hi Phil, and thank you for you rreview. I am sorry you were overcharged whilst using the road. If you have not yet had confirmationof your refund, please reach out on 0330 660 0790 and we will look at this straight away for you Kay@M6toll
I really disliked the fact I got over…
I really disliked the fact I got over charged on an over charged price.
£12 for one way is a silly amount of money. Then to kick me in the face, you charged me £17.30. I had this resolved but this needs to be looked into. Half the price or £10 return.
24 de julho de 2026
Resposta da M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Great Customer Support
Appreciate the understanding, support and smooth quick responses.
4 de agosto de 2026
Resposta da M6toll
Hi CJ, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Elizabeth, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
helpful staff. Solved my problem within no time
The staff over the phone was really helpful and did the justice by refunding me my extra spent money. They were quick and helpful
4 de agosto de 2026
Resposta da M6toll
Hi Madiha thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Email was sent back to me with a…
Email was sent back to me with a receipt straight away.
28 de julho de 2026
Resposta da M6toll
Hi Claire thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Got double charged by using their…
Got double charged by using their automatic barrier system, but still asked for phone payment. Then they didn't sort it...
21 de julho de 2026
Resposta da M6toll
Hi Iain, thank you for your review, and I am sorry for the issues you have experienced. If this is still not resolved, please can you call one of the team on 0330 660 0790 Kay@M6toll
Second time in 2 months ive been…
Second time in 2 months ive been overcharged and left waiting for a month and still no refund.
Shocking
22 de julho de 2026
Resposta da M6toll
Hi Phil, I can see you have submitted 2 reviews. Please call one of the team on 0330 660 0790 if your issue has not been resolved Kay@M6toll
Very helpful customer service
The lady who took my call was very friendly and really helpful, ensuring that my enquiry was resolved by the end of the Call.
It was nice to talk with a human for a change instead of chatting to a bot !!
3 de agosto de 2026
Resposta da M6toll
Hi Graham thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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