It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver mais
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Leia as opiniões dos outros
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver mais
A empresa respondeu
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Ver mais
A empresa respondeu
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informações de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Aceitável
744 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da M6toll
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
29 de junho de 2026
Resposta da M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
Contact with customer service was swift…
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been overcharged - charged incorrectly in the first place it might have been 5 !! But then I wouldn’t have had to contact them at all 🤣🤣.
22 de julho de 2026
Resposta da M6toll
Hi Susie, thanks for your review and the positive comments regarding the service you received.
I am sorry you were charged incorrectly. We can't always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
29 de julho de 2026
Resposta da M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
28 de julho de 2026
Resposta da M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
27 de julho de 2026
Resposta da M6toll
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
Relatively easy to sort the issue out
29 de julho de 2026
Resposta da M6toll
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Kenny, thanks for your positive comments, we really appreciate them. Please do feel free to reach out should you require anything else. Kay@M6toll
What a breeze as new driver this made…
What a breeze as new driver this made my journey so much more smoother
28 de julho de 2026
Resposta da M6toll
Hi Rachel, thanks for your positive comments and I am pleased your Breeze account makes your journey much smoother. Please feel free to reach out, should you need anythig further. Kay@M6toll
Resposta da M6toll
Hi, thank you for your comments. The type of account that you hold only allows one vehicle to be regsitered against it any one time. We can of course switch your account to a breeze account that would allow multiple vehicles to be registered, but unfortunately, this would not give you the level of discount that you currently have. As an alternative, if you know you are going to be in a different vehicle you can update this at least one hour before travel in your account portal and then change it back.
If you would like us to look at switching your account type then please do reach out to the team on 0330 660 0790 or via email at customer.services@m6toll.co.uk Kay @M6toll
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it.
They’ve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
27 de julho de 2026
Resposta da M6toll
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
Resposta da M6toll
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Resposta da M6toll
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification of…
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
27 de julho de 2026
Resposta da M6toll
Hi Helen, thanks for your review and the positive comments regarding the service you received.
I am sorry you were misclassed. We cannot always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Resposta da M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and were…
Took ages to reply to email and were totally mercenary.
20 de julho de 2026
Resposta da M6toll
Hi, and thank you for review. I can see tht you sent your original request in over a weekend and unfortunately our teams are not available Saturday and Sunday. We did reply on the Monday and my colleague gave you the information to pay online for the subsequent 5 days without incurring any fees.
If you would like to discuss this further, then do please reach out on 0330 660 0790. Kay@M6toll
My account was closed and now open.
I needed help with my account, and I received it.
27 de julho de 2026
Resposta da M6toll
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
20 de julho de 2026
Resposta da M6toll
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Easy to use and quicker with a Breeze…
Easy to use and quicker with a Breeze account
20 de julho de 2026
Resposta da M6toll
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
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