It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver mais
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Leia as opiniões dos outros
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver mais
A empresa respondeu
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Ver mais
A empresa respondeu
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informações de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Aceitável
749 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da M6toll
Hello and thank you for your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Resposta da M6toll
Hi Radu, thank you for your positive comments about the service you recieved from the team. Please do not hesitate to contatct us, should you need anything further. Kay@M6toll
Good
Emailed about toll charge when going they wrong way on motorway they responded promptly and helped.
14 de julho de 2026
Resposta da M6toll
HI Jennifer, thanks for your review and your positive comments about the helpfulness of the team. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Resposta da M6toll
Hi Dawn, thanks for your kind words about Tricia. I will ensure they are passed on. Please do not hesitate to reach out should you require anything further. Kay@M6toll
Understood the problem and provided…
Understood the problem and provided quick advice.
13 de julho de 2026
Resposta da M6toll
HI Mike, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I sent an email got a very quick…
I sent an email got a very quick response. 2 days later all sorted. Very happy
13 de julho de 2026
Resposta da M6toll
Hi Simon, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
Left hand driver at toll cabin
For a European van it was quite difficult to pay at toll cabin. I'd like a left hand toll cabin what makes it more easy to use your bankcard.
The response of customer service to get a receipt was very quick and helpful.
13 de julho de 2026
Resposta da M6toll
HI Peter, thanks for your review and your positive comments about the service you received from the team.
I have noted your comments regarding left hand drive vehciles and have passsed these on to our opeartions team
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I highly recommend the mobility service…
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was really happy with the speed of the service and the quick payment. Highly recommend this service.
13 de julho de 2026
Resposta da M6toll
HI Nikkie, thanks for your review and your positive comments about the service you received from the team when setting up your Mobility Exemption
Please do not hesitate to reach out should you need anything further. Kay@M6toll
overpriced and beware they charge on…
overpriced and beware they charge on height of car so if your above 1.2 m like a mpv or 4x4 you get charged alot. i ACTIVELY AVOID as it is daylight robbery
13 de julho de 2026
Resposta da M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
I was struggling to get myself…
I was struggling to get myself registered as disabled but when I went on to the help center they were very helpful and sorted out my problem
6 de julho de 2026
Resposta da M6toll
HI Ian, thanks for your positive comments regarding the customer support team. Should you require anything else, please do not hesitate to reach out. Kay@M6toll
Appalling...we drive a large car and…
Appalling...we drive a large car and get charged as a van on this road...all other roads we are classed as a car...
It's a disgace
18 de julho de 2026
Opinião espontânea
Resposta da M6toll
Hi Jane, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Resposta da M6toll
Hi Julie, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Incorrect billing and poorly designed barrier system.
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to reverse but no one came to help and some 5 minutes later we finally got going, this is simply not good enough. I also note the card reader is too high if you are driving a low/sports car and it's a real struggle to reach - this needs redesigning and quickly.
10 de julho de 2026
Resposta da M6toll
Hi Jason, thank you for your review and I am soorry the M6toll did not meet your expectations on your recent journey. I am sorry that your vehicle was miclassified.
Unfortunately, our teams cannot always pick this up at the time of travel.
I have also noted your feedback regarding the card readers
Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Resposta da M6toll
Hi Mitchel , thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Be careful off the cost
Twice now I have gone through the toll road and been charged a different price to what is advertised on the board which is difficult to read as you pass it.
Once in a Motorhome that they charged HGV price for and recently in an estate car that they charge as a van!
17 de julho de 2026
Opinião espontânea
Resposta da M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Miss charging for vans.
For same van, a small Peugeot, I was charged £12 on the way south in the morning and £20 in the afternoon. The explanation was the angle of approach to the plaza. What utter rubbish. My company will ban all vehicles from using this toll road from now on.
10 de julho de 2026
Resposta da M6toll
Hi Charles, and thank you for your review. I have reviewed your journeys and can confirm that your vehicle is a class 4 on the M6toll due to its height. I have reviewed your previous 10 journeys and can see that all but 1 journey was charged as a class 2 and the other 9 jiourneys were charged as a class 4
Please do not hesitate to contact us again should you require anything else. Kay@M6toll
Great customer experience team
10 de julho de 2026
Resposta da M6toll
Hi Dawn, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Excellent customer service
Excellent customer service, response is very quick and professional.
16 de julho de 2026
Opinião espontânea
Resposta da M6toll
Hi Colin, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Resposta da M6toll
Hi Lucy , thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
website was not clear
had to email in as website was not clear about special characters in password that were not acceptable.
the reply to my email was clear and very helpful
17 de julho de 2026
Resposta da M6toll
Hi Miriam, thanks for your positive comments regarding the email you received. I have noted your comments regarding the clearness of the website. Please do not hesitate to reach out should you need anything further. Kay@M6toll
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