Madai Opiniões 67

Resposta da Madai

17/09/2025

Hello.

We consider this review misleading and harmful to our reputation. Here are the facts:

Support replies – We have clear records proving that you received answers from our team both by email and by chat, always within 24 hours and often within minutes. This happened despite the fact that many of your messages contained vulgar and offensive language, which is unacceptable.

Threats – In your communications you explicitly threatened to post a negative Trustpilot review unless we gave you money. This is serious by itself, but even worse, your request was unreasonable.

Community pot vs. personal earnings – You asked us to give you the community pot, which you openly admitted was not money you had earned. In fact, you never completed a single survey on madai.com, so you never earned even one cent of personal balance. The community pot is free, shared extra value that belongs to everyone, and any user can redeem it at any time. When this happens, the available amount decreases — but nobody loses their personal earnings, because in your case you had none.

Surveys – Like every professional platform, not all users qualify for all surveys. Eligibility is decided by the research companies (country, profile, past answers, quality checks), not by us. Being screened out is normal and does not mean losing money.

In conclusion: this review not only ignores rules clearly explained on the platform and in the FAQs, but it also contains false statements, offensive behavior, and even threats against our team.

We stand by the transparency and fairness of our system and will not tolerate vulgar threats or false claims.