Made Personally Opiniões 

Resposta da Made Personally

22/02/2026

**For transparency for customers reading this: I do not actively subscribe to or invite reviews on Trustpilot. I use a separate independent review provider, and verified customer feedback is published directly on my website.**

I am extremely disappointed to read this review, particularly after the profanity and abusive language I received via WhatsApp.

You placed an order on 29th January 2026 with a clearly displayed estimated dispatch window of 04/02/2026 – 09/02/2026. This information was shown at checkout prior to purchase. These dates refer to dispatch, not delivery — despite this being explained multiple times, you continue to refer to them as delivery dates.

You advised only after placing the order that the items were required by 7th February. As 7th February fell within the dispatch estimate window — not after it — there was never any guarantee that the order would arrive by that date. The timeframe was clearly visible before ordering.

Your cancellation request was made outside of my 24-hour cancellation period, which is clearly stated in my Terms & Conditions. Despite this, I processed a full refund as a gesture of goodwill.

Once a refund is processed on my system, the funds are handled by the payment processor and your bank. This stage is entirely outside of my control. As you raised a dispute with your bank, I also escalated the matter with my payment provider to formally trace the transaction.

It is also important to address the tone of communication I received. Following confirmation of the refund, I received multiple messages containing profanity, personal insults, and accusations of dishonesty. I do not — and should not be expected to — tolerate abusive language toward me or my business. Throughout all correspondence, my responses remained professional and factual.
The continued reference to an “estimated delivery” date is incorrect. It was an estimated dispatch window. This distinction was explained multiple times.

I categorically refute any allegation that I have lied or acted dishonestly. All timelines were clearly displayed, my policies are publicly available, and a refund was issued despite being outside of policy.

I always aim to resolve matters professionally and fairly. However, I will also defend my business against false and defamatory statements.

Resposta da Made Personally

17/02/2026

This review contains several factual inaccuracies which need to be corrected.

The order was placed on 2 January with an estimated dispatch window of 8–13 January. The order was dispatched on 13 January, on time, and a dispatch confirmation email was sent.

No contact was made until 26 January at 11:00, when a WhatsApp message was sent. An automated out-of-hours reply was issued immediately, followed by a personal response at 17:57 the same day, confirming the issue would be raised with Royal Mail. This is standard procedure, and investigations of missing parcels can take up to 30 days, which is still ongoing.

Further messages were sent on 4 February (missed) and 6 February. Before any reasonable time was allowed for a response on 6 February, defamatory comments were posted on social media. Despite this, a response was sent at 15:43 on 6 February, followed by a back-and-forth exchange of nine messages the same day.

The claim that messages were ignored or that no communication was provided is therefore incorrect. Responses were given, but not instantly — which is not the same as being “blanked”.

It is also inaccurate to suggest that a response was only provided because of social media comments. No reasonable response window had elapsed before those comments were made.

As explained, missing parcel claims must be investigated before a refund can be issued. That process is still in progress.

Accusations of “scamming” and “taking money without sending goods” are demonstrably false given the confirmed dispatch, documented responses, and ongoing investigation.

This response is provided to correct the record for anyone reading this review.

Resposta da Made Personally

15/02/2026

Hi,

I’m sorry to read your review, but several points need to be clarified as they are not accurate.

In your initial email, you stated that the order was “slow” and would arrive later than you needed. I provided a prompt update that, at the time of contact, the order was not late and was actually still within the estimated dispatch window shown at checkout and in your order confirmation.

I'm sorry you feel you was "bombarded" with emails - you had only had emails in responses to the questions and queries you sent me. You in fact sent 4 emails, all of which was responded to within minutes and yes, indeed, out of hours. I replied promptly and politely with accurate updates. My responses were simply factual to the questions you asked.

You actually explicitly asked, “Please tell me why it’s not clear” regarding items being made to order. My response was therefore factual and directly addressed where this information is displayed — on the website, during checkout, and in the order confirmation. This was not intended to be unhelpful, but to answer the question you asked.

Unfortunately, the fact that the order would arrive later than you required is not something I could control. When you placed the order you had full visibility of the estimated dispatch timeframe - however made no prior contact to request expediting, and no faster delivery option was selected.

Once you advised that the item would no longer be suitable for your needs, I cancelled the order and issued a full refund immediately to avoid any disappointment.

I always aim to be transparent, fair, and responsive, and it's a shame that you have misconstrued this as anything but assisting you and answering your queries.

Kind regards

Resposta da Made Personally

14/02/2026

Hi,

I'm sorry to see you have left a 1* review. Unfortunately your review doesn't give me any information to help locate any order and provide an update.

I'd kindly ask if you can reach out by replying to your order confirmation email, or using the contact form (or email/WhatsApp details) on my website - I will of course look into this for you.

Kind Regards

Resposta da Made Personally

Actualizada a 17/02/2026

**Update - I'm pleased to confirm this order has now been delivered. Unfortunately I did not hear back from you after I reached back on Whatsapp. Many thanks**

Hi Charlotte,

I'm sorry to see you have left a 1* review. Your Whatsapp has been responded to but unfortunately I haven't heard back yet. I'm pleased to confirm your order has been dispatched - you will find a confirmation in your inbox containing the Royal Mail tracking.

Kind Regards

Resposta da Made Personally

Actualizada a 17/02/2026

**Update - I'm pleased to confirm this order has now been delivered.**

Hi,

It’s disappointing to read your review regarding the music fridge magnet you ordered and would like to correct a few points.

I run this business entirely myself, and all items are personally produced and printed by me in-house in Lincolnshire. They are not ordered from Temu, Shein, or any third party and resold.

Regarding your comments about reviews, I do not subscribe to or invite reviews on Trustpilot. Despite this, at the time of your review there were over 110 4–5★ reviews on Trustpilot which I trust you had taken the time to read. In addition to more than 500 4–5★ reviews on my website. The reviews on my website are all submitted by customers to an independent service who then publish to my website. I of course prioritise responses to reviews to ensure that prospective customers and other customers have the opportunity to read both sides.

The dispatch dates shown at checkout were estimates (not delivery guarantees), and this was communicated clearly throughout. Please note your order did not enter processing on the 24th, this was in fact the date that you placed the order not when printing commenced . I responded politely and within a reasonable timeframe to all messages and asked for the birthday date so I could try to help; this information was only provided later in the conversation after I had asked multiple times for this information to try help.

Once I was advised on the 3rd that the item was needed by the 6th, I made an immediate note of this and worked to expedite the order where possible, while continuing to process all orders fairly based on when they were received.

Kind regards,

Resposta da Made Personally

8/01/2026

Hi Roscoe,

I’m sorry to read that you were disappointed with your experience, and again, I’m genuinely sorry to hear that your granddaughter was upset.

For clarity for anyone reading this review, the bottle was delivered over 5 months before I was contacted and had been in regular use during that time. Issues caused by manufacturing faults would normally appear very early on, rather than after several months of use.

I responded promptly and politely once contacted, explained my position clearly, and offered practical advice to try and help. I did provide step-by-step suggestions to help address the issue. At no point did I suggest the bottle should be left for you to “sort yourself”; my intention was always to offer helpful guidance.

Unfortunately, due to the age of the item and the fact it’s a children’s drink bottle designed for personal, everyday use, I wasn’t able to offer a replacement or refund.

I understand this wasn’t the outcome you were hoping for, but I always aim to be fair, honest, and transparent with every customer, even when I’m unable to replace an item.

Kind Regards