This company is a gang of crooks and scammers. They set up a subscription without your consent, and takes a lot to unsubscribe. They charge the VAT to the payments, but they don't have a legal VAT nu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Disgustato dalla esperienza, ti agganciano con offerte alle quali poi si aggiungono senza autorizzazione e in modo furbesco servizi aggiuntivi molto più costosi, proprio come già letto in altre recens... Ver mais
Ich hatte ein Problem mit einer Abbuchung, das für mich zunächst unklar war. Der Kundenservice hat jedoch schnell, professionell und sehr kulant reagiert. Die Rückerstattung wurde umgehend veranlas... Ver mais
A empresa respondeu
svindler firma, købte en ydelse til 150kr. som jeg ikke kunne lide eller benyttede, Madmuscles trak efterfølgende 700kr. fra min konto og har skrevet mig op til et abonnement. som jeg aldrig har ac... Ver mais
A empresa respondeu
2,0
Mau
555 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fraud case
On Trustpilot alone, 8000 users have reported being scammed using the same method. They just wanted their money back but received no compensation. No refunds, just empty promises. It's safe to assume that not a single one ever got their money back. And here on Trustpilot, only 8,000 victims have reported the scam.
My experience largely aligns with the other negative reviews. As soon as you provide your credit card number, the amount is charged twice, even though you didn't want this and objected. The positive reviews are likely fake, as there's usually only one review from the same person in their history.
Recommendations:
Avoid this provider.
Under no circumstances should you provide your credit card details.
If your card has already been charged, temporarily block it for online payments.
If I do manage to get my money back, I will, of course, update this review accordingly. Actually they denying that.
If the money is already on the scammer's account you don't have a chance to get it back!
Also read the warning from "Google help"! It classifies the operator as a fraudulent AI app.
Or search for the app with the addition of "fraud" in your search engine.
And the META group profits handsomely from the scams because it helpfully supplies the gangsters with victims on its platforms, who, in good faith, fall victim to Facebook, Instagram & Co. through deception.
16 de abril de 2026
Opinião espontânea
Daily reminder
It helps with awareness and daily habits. Still, it feels limited as a full lifestyle tool.
31 de março de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello Eve! Thank you for sharing your feedback. We’re glad to hear that the app is helping you build awareness and improve daily habits.
We also appreciate your note regarding its limitations as a full lifestyle tool. MadMuscles is designed to support users with structured fitness guidance, habit building, and training plans, and we are continuously working on expanding and improving the experience to cover more aspects of a healthy lifestyle.
Your input is valuable and helps us understand where we can do better. If you have specific features or improvements in mind, feel free to share them with us at support@madmuscles.com.
Kind regards,
MadMuscles Team
A gang of crooks
This company is a gang of crooks and scammers. They set up a subscription without your consent, and takes a lot to unsubscribe. They charge the VAT to the payments, but they don't have a legal VAT number, thence unable to issue a legal invoice.
Como decimos en España, no hay bastante pan para tanto chorizo.
14 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello! We are sorry to hear about your concerns and that your experience has left such a negative impression.
We want to assure you that our company operates with high standards of transparency and does not employ any fraudulent practices. All information about prices and subscription terms is clearly displayed up until the moment of purchase so that the user can make an informed decision.
Please know that you can cancel your subscription at any time directly through your account on our website. If necessary, our support team is always ready to help and advise you on how to do this. Accept our apologies if the information was not clear enough for you.
We sincerely appreciate your feedback and are always ready to help resolve any misunderstandings or questions. Please contact us again at support@madmuscles.com for assistance.
Kind regards,
MadMuscles Team
A fuir !
En croyant payer un simple accès à une application sportive, je me suis retrouvé facturé de 35,95 et 49,95€ sans demande de confirmation d'engagement ni possibilité de refuser les offres. Arnaque bien huilée.
16 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Bonjour Mathieu! Nous sommes désolés d'apprendre votre mésaventure et comprenons vos préoccupations.
Nous tenons à préciser que toutes les informations relatives aux prix et aux options d'abonnement sont systématiquement affichées lors du paiement. Les options supplémentaires sont facultatives et nécessitent une confirmation de votre part avant l'achat. Vous pouvez également choisir de ne prendre que la formule de base. Veuillez nous excuser si ces informations n'étaient pas suffisamment claires.
Il est important de souligner que nous n'avons recours à aucune pratique frauduleuse et que nous mettons tout en œuvre pour fournir à nos clients des services légaux et éthiques.
Nous souhaiterions examiner votre cas. Veuillez contacter notre service client à l'adresse support@madmuscles.com en nous fournissant les détails nécessaires afin que nous puissions vous aider.
Cordialement,
L'équipe MadMuscles
Disgustato dalla esperienza
Disgustato dalla esperienza, ti agganciano con offerte alle quali poi si aggiungono senza autorizzazione e in modo furbesco servizi aggiuntivi molto più costosi, proprio come già letto in altre recensioni. Tante parole gentili al servizio clienti e proclama di grandi valori ma alla fine ciò che interessa è tenersi i soldi prelevati usando la fiducia. Disgustosamente ipocriti.
15 de fevereiro de 2026
Opinião espontânea
Money taken from my account repeatedly with no account or service…
I don’t not have an app nor an account yet monies have been taken continually from my bank account. Having written to them several times I keep on getting the same stupid response- that my email does not match the one that they have and that they I have to give them my account and card details.
How many times have I explained to this Mad company that my email address has been the same for ages and that I do not have an account either them.
I have no proof. They want a copy of my card but I have already cancelled my card.
My bank said I need to reason with this company and only then will they intervene. I am so stressed and just do not know how to resolve this. At least 4 payments taken in past 4 weeks. This week for over £90. OVER and over I have told this company that I only use an iCloud email address. I do not have record of any order. Yet same old reply below. Scam . I have provided my email address. All bank account statements but they want my card details even though last card was cancelled.
Time for them to send me proof of my order. I have not received a single payment back. Liars
🥲
So today this support team have said that they have not heard from me and hence they will stop communications.
Is it possible in this day & age that a company called Mad Muscles respond to me on Ttrist pilot and pretend that I have not been communicating with their support team, have the gall to give me the email address here.
13 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello Anita, we are sincerely sorry to hear about your dissatisfaction and the problems you are dealing with. For the email address you provided us, we found one payment and have already processed it and returned it to you. We really want to help you and understand the situation. To do this, we need to have more information about your order. Please provide all the necessary information to this email address: support@madmuscles.com . We will do our best to help you.
Best wishes,
Mad Muscles Team
I was charged a total of €90 and I had…
I was charged a total of €90 and I had a hard time subscribing! Eventually I was released!!!
15 de abril de 2026
Opinião espontânea
j'exige d'etre remboursé imédiatement
bonjour
j"ai consulter leur site il y a 5 jours pour me faire un avis sur leur programme d'entrainements. J'ai rempli tout leur questionnaire et ensuite ils m'ont proposé un paiment, se qui est en soit normal mais en faite c'est une grosse arnaque pour vous faire rentées vos coordonées bancaire en vous appatant avec un petit montant. Selon eux, soit disant il me fessait une promo et le prix pour juste voir le programme était de 0.21 centimes d'€. Sauf qu'une fois que vous avez rentré vos coordonées bancaire ou utiliser paypal il vous débite d'un énorme montant. d"en mon cas il mon volé 54,94€.
Si je pouvais mettre 0 je l'aurais fait j'invite toute personnes souhaitant procéder a un paiment ou quoi que ce soit de toujours bien ce renseigner sur le site ou l'aplli avant tout paiment, même si sa parait très bien fait en apparance (pour le coup le supercherie est très bien réalisé, tout est fait pour vous mettre en confiance) leur questionnaire est très complet, leur promo est aléchante, mais ils ne vous disent pas que vous prenez un abonnemant renouvelé automatiquement tout les mois.
10 de abril de 2026
Opinião espontânea
svindler firma
svindler firma, købte en ydelse til 150kr. som jeg ikke kunne lide eller benyttede, Madmuscles trak efterfølgende 700kr. fra min konto og har skrevet mig op til et abonnement. som jeg aldrig har accepteret.
HOLD JER VÆK fra dette svindlerfirma.
Davis Zivadinovic
14 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hej Davis!
Vi synes ked af din oplevelse. Gennemsigtighed er afgørende for os, og vi ønsker ikke, at vores brugere skal føle sig vildledt.
Vi samarbejder ikke med svigagtig taktik, og alt præsenteres på forhånd på stedet. Alle oplysninger om abonnementer og priser gives til brugerne på forhånd i form af en brevfaktura, og vi beklager, hvis disse oplysninger forvirrede dig.
Vi vil gerne undersøge din abonnements- og refusionssag. Kontakt os på support@madmuscles.com, så vi kan løse dette så hurtigt som muligt. Vi værdsætter din feedback. og vi venter på dit brev!
Med venlig hilsen
MadMuscles Team
I was thinking this app and program was…
I was thinking this app and program was a part of the exercise program for seniors with AARP as it was under their website. I downloaded the $15 four week program and within minutes realized it was not a part of AARP and I am not real techno saavy so I canceled the program and deleted the app within minutes.I contacted MadMuscles right away and got several emails back from “Stella”. Then after review of my request my refund I just received a was a denial. After reading other reviews I will keep my emails in the event they charge me more as they have others apparently. Seems pretty much like a scam. Good companies give refunds when requested within minutes of a mistaken purchase.
10 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello!
We’re truly sorry for the experience you had and for any confusion regarding the subscription. We also sincerely apologize that your previous communication with our support team did not meet your expectations. Your feedback and opinion are very important to us, and we truly value you taking the time to share your situation.
Please rest assured that we are not involved in any fraudulent schemes. We operate with full transparency on a subscription-based model, and all payment details are clearly shown before purchase. We always aim to provide clear information to avoid misunderstandings.
We’re also very sorry that your cancellation and refund request did not lead to the outcome you expected. This is not the experience we want for our users.
Please contact us again at support@madmuscles.com, and we will carefully review your case once more and do our best to find a fair solution for you. We are here to help and support you. 💙
Sincerely,
MadMuscles Team
Mind-body connection
These workouts taught me to listen to my body. It’s mindfulness and fitness in one.
31 de março de 2026
Opinião espontânea
Resposta da Madmuscles App
Hi Abby! 😊 Thank you so much for sharing your experience — we’re really happy to hear that the workouts are helping you build a stronger mind-body connection. 💪
It’s wonderful that you’re feeling more mindful and learning to listen to your body. That balance between movement and awareness is exactly what we aim for, and it’s amazing to see it working for you. Keep going — you’re doing great!
Best regards,
MadMuscles Team ❤️
Con artists once again took out plan for £11.99 for 4 weeks after that £47.99 so will have to cancel card why these people are allowed to get away with these cons I will never know
Con artists once again
13 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello, Evelyn! We are very sorry that you had this impression, but we want to assure you that our team has nothing to do with fraud, and all terms and conditions of auto-renewal of subscription and its cost are always indicated on the order screen, and we sincerely strive to help you, so please contact our support team support@madmuscles.com for assistance.
Poor Service
Tried to cancel numerous times. The last time they sent me an email their volume was too high and they couldn’t cancel for me. They told me I had to do it.
30 de outubro de 2025
Opinião espontânea
Resposta da Madmuscles App
Hello, Catherine! We are very sorry that you are experiencing difficulties, however we sincerely want to help you understand this situation and provide the necessary instructions, so that we can thoroughly investigate your case and help, please contact our support team at support@madmuscles.com for assistance.
Do NOT download or subscribe.
Mad muscle will bill your credit card and fight the charge and will tie you up in a loop. Do NOT sign up for anything. Just don't do it.
Why did they flag my post? It's all truth and they know it. It's their business tactics that should be flagged. Do customers right and there won't be so much negativity surrounding your company.
11 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello Isaac! We are very sorry that you had such a negative experience, however we want to assure you that our team has nothing to do with fraud, and all subscription terms and conditions are transparent and displayed before confirming the order, and we sincerely strive to help you understand this situation and provide the necessary clarifications, so that we can check your account details and find a solution, please contact our support team for assistance.
Progress that feels good
I’ve stopped comparing myself to others. The app helps me focus on my own journey. My energy and confidence are back, and I feel great every day.
12 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hi Mary! We’re so proud to support your fitness goals. Thanks for being part of our community!
No pressure, just progress
The approach is gentle but powerful. It doesn’t push too hard. Yet I keep improving every week, that’s the magic.
11 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hello George! Thank you so much for your feedback! We’re really happy to hear you’re enjoying the balanced approach and noticing steady progress each week. That consistency is exactly what we aim for. Keep going — you’re doing amazing!
Kind regards,
MadMuscles Team
Site qui arnaque et qui prélève des…
Site qui arnaque et qui prélève des sommes indues!
Fuyez ces pourris!
6 de janeiro de 2026
Opinião espontânea
Resposta da Madmuscles App
Bonjour OLIVIER!
Nous sommes vraiment désolés de lire votre message et comprenons votre frustration. Cependant, nous tenons à souligner que notre service est totalement transparent : le prélèvement automatique n’est effectué qu’après vérification préalable et toutes les conditions générales ainsi que les prix sont clairement affichés avant le paiement.
Nous ne tolérons pas les pratiques trompeuses et prenons ce type de commentaires très au sérieux. Il y a peut-être eu un malentendu ou une situation particulière que nous aimerions examiner plus en détail.
Nous vous invitons à contacter notre équipe d’assistance par e-mail à l’adresse https://support.madmuscles.com/hc/en-gb/requests/new avec vos informations afin que nous puissions vérifier votre dossier et vous fournir une solution rapide et appropriée. Merci pour votre retour. Nous attendrons votre lettre !
Meilleurs vœux,
MadMuscles Team
I never feel judged here
I never feel judged here. The tone of the app is warm and supportive. Even on lazy days, I still show up, that consistency matters.
27 de março de 2026
Opinião espontânea
Resposta da Madmuscles App
Hi Frank, thank you for your kind words! We're so happy to hear our app feels warm and supportive, and that you keep showing up—even on those lazy days. Your consistency truly inspires us. Keep going, we're here with you every step of the way! 🌟
Reine Abzocke und Schlangenfängerei
Reine Abzocke und Schlangenfängerei. Es folgen nach Gratiseinstieg eunfach Rechnungen auch wenn man nie was bestellt hat. Achtung: Finger weg da kriminell
7 de abril de 2026
Opinião espontânea
Resposta da Madmuscles App
Hallo Stefan! Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Wir möchten Sie beruhigen: Unsere App ist vollkommen ehrlich und war nie in Betrugs- oder Irreführungsgeschäfte verwickelt. Alle Abonnementdetails werden vor dem Kauf deutlich angezeigt, und wir sind stets transparent bezüglich etwaiger Gebühren.
Bei MadMuscles nehmen wir unsere Geschäftsbedingungen und Richtlinien ernst, um eine sichere und respektvolle Umgebung für alle zu gewährleisten.
Bitte kontaktieren Sie uns unter support@madmuscles.com, damit unser Team Ihre Situation prüfen und eine passende Lösung finden kann.
Mit freundlichen Grüßen,
Das MadMuscles-Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
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Leia mais sobre como processamos as opiniões na Trustpilot.
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