MAD Water Sports Opiniões 

43
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Tom at Mad Water Sports was courteous, polite and couldn't help more when there was a problem with my shipment. He called straightaway and kept me informed right from the start.

A empresa respondeu

Classificada 5 em 5 estrelas

The staff at MAD are incredibly knowledgeable and passionate about surfing and gave me the best advice on the board and suit for my needs. Their selection is the best around, local knowledge from surf... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have never experienced customer service at this level, both Lesley and Steve go above and beyond for their customers. Friday evening I messaged to see if the SUP I wanted was in stock and it... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had a couple of Firewire surfboards from MAD Watersports now, and can’t fault their service. Even when their supplier sent the wrong size board, they sorted it quickly and effectively and got... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Whether you’re a veteran surfer or catching a wave for the first time, having the right gear is important. We’ve surfed & paddled the North Cornwall coast for 20 years and will help you choose your ideal kit from our wide range of top quality surfboards, paddleboards, kayaks, wetsuits and accessories. Why not drop by and try out the new SUPER73 Electric Cycles from the distinctive Californian lifestyle brand! A family run business that prides itself on old fashioned service values, offering help and expert advice.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

43 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(43)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor customer service

One of the wetsuits I received was defective, deep press marks. I returned it , (berely touching it) & i was accused of damage & they charged me £20 for repair.
If you looking for better online experience buy from someone else.

6 de novembro de 2024
logótipo da MAD Water Sports

Resposta da MAD Water Sports

Hi Katarzyna
Thank you for your feedback, however, as you are aware, the suit was not defective when it was sent to you and the damage was not the press marks but the tear on the back of the suit. Our T&C’s are clear, we refund fully all items returned in an undamaged and as new condition; we were well within our rights to refuse the return and refund on the basis that you returned it with damage. However, so that you would not be hugely out of pocket, we offered to get the suit repaired and refunded you the full amount less the estimate for the repair.
Despite your rudeness and poor attitude to our offer of help and resolution, we feel that we have been more than helpful and did our best to offer a good customer service; we are sorry that on this occasion, you don’t feel that we achieved this.

Classificada 5 em 5 estrelas

MAD Water Sports are awesome, thank you!

MAD Water Sports have been awesome from day one.

I don't live anywhere near the shop but they have delivered everything without fuss and given me great after sales support as well. Thoroughly recommend them, and wouldn't hesitate to use them again. I wish they were closer to me!

A big thanks to Tom and team (including Steve for a very early delivery after a long drive!).

27 de outubro de 2024
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Resposta da MAD Water Sports

Thank you Sudeep! It has been a pleasure. Enjoy the SUPER73! MAD Water Sports Team

Classificada 5 em 5 estrelas

Great experience

Great experience, definitely recommend buying from here. Lovely people & really helpful.

27 de setembro de 2024
logótipo da MAD Water Sports

Resposta da MAD Water Sports

Thank you Lee. We look forward to seeing you again soon - MAD Water Sports Team!

Classificada 5 em 5 estrelas

A+ customer service

one of the best customer experiences i've had for a long long time, they went above and beyond on their communications and made me feel like a valued customer, other stores could learn a lot from them.

1 de agosto de 2024
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Resposta da MAD Water Sports

Thank you so much James! We work hard to provide a great customer experience so your comments are really appreciated. See you again soon.

Classificada 5 em 5 estrelas

Item has arrived promptly and as…

Item has arrived promptly and as described. Strongly recommend the seller. Thousand Heritage 2.0 Phantom Helmet .

30 de julho de 2024
Opinião espontânea
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Resposta da MAD Water Sports

Thank you for your review! We hope you love the Thousand Helmet!

Classificada 5 em 5 estrelas

Perfect service

Great quick service. Had exactly what we wanted, dispatched quickly and arrived perfectly. Thank you for great service. You are now one of my go to shops

16 de julho de 2024
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Resposta da MAD Water Sports

Thank you Geoff! We look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Great customer service

I have never experienced customer service at this level, both Lesley and Steve go above and beyond for their customers.

Friday evening I messaged to see if the SUP I wanted was in stock and it was delivered just after 9am Monday. Cannot recommend them enough.

Looking forward to visiting your shop when my paddling adventures bring me to your neck of the woods.

Thank you!

1 de julho de 2024
Opinião espontânea
logótipo da MAD Water Sports

Resposta da MAD Water Sports

Thank you Kat! It was a pleasure. Look forward to seeing you at MAD Water Sports soon.

Classificada 5 em 5 estrelas

Great choice and service.

This company was the only place I could find exactly what I wanted. It took me a while to find what I wanted because of the vast amount of products that they have stocked. Ordered on a Friday and arrived on Tuesday.
Great choice and great delivery.
Very happy.

12 de junho de 2024
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Resposta da MAD Water Sports

Thank you Chris it is much appreciated!

Classificada 5 em 5 estrelas

Excellent knowledgeable service

Excellent knowledgeable service, and a wide range of high quality products. A little gem hidden away in Wadebridge that was a pleasant surprise to find whilst on holiday in Cornwall.

11 de maio de 2024
Opinião espontânea
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Resposta da MAD Water Sports

Thanks for shopping at MAD Water Sports. Hope you had a great holiday!

Classificada 5 em 5 estrelas

Friendly family run business.

I’ve had a couple of Firewire surfboards from MAD Watersports now, and can’t fault their service.
Even when their supplier sent the wrong size board, they sorted it quickly and effectively and got the replacement sent to me direct at no extra cost.
I can’t fault the level of service and friendliness from this family run business.
Highly recommended.

9 de agosto de 2023
Opinião espontânea
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Resposta da MAD Water Sports

Thank you Pete! We look forward to seeing you again soon ...

Classificada 5 em 5 estrelas

For surfers ran by surfers

The staff at MAD are incredibly knowledgeable and passionate about surfing and gave me the best advice on the board and suit for my needs. Their selection is the best around, local knowledge from surfers rather than sales people really make the experience and set them apart. Highly recommend this shop to anyone.

7 de maio de 2024
Opinião espontânea
logótipo da MAD Water Sports

Resposta da MAD Water Sports

Thank you for your comments! This is really appreciated. Hope you love the board and suit!

Classificada 5 em 5 estrelas

I thought customer service was dead…

I thought customer service was dead until my experience with MAD Water sports
Being a complete novice I was treated with complete respect and had explained to me the importance of various points being a starter
Their knowledge was superb and I never felt I was was being sold something I didn’t need or was was above my level of competence
I would not hesitate to recommend these guys to anyone and wish them every success in the future
You deserve it and thank you
Chris

4 de maio de 2024
Opinião espontânea
logótipo da MAD Water Sports

Resposta da MAD Water Sports

Thanks very much Chris! Let us know how you get on!

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