I'm so happy to rewrite my review about the Magic Story Books. I gave this company a very bad review something I never like to do. However I received a very nice call from a very nice gentleman today... Ver mais
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AMAZING!! My 6-year-old grandson is excited to see the book arrive. His eyes light up when his name and picture appear. His readability is beyond belief. His images are breathtaking. The content... Ver mais
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Very disappointed with this subscription service. Customer support is extremely difficult to deal with—there’s no phone number, and communication is only through email, where responses are vague... Ver mais
book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid. Highly recommended, w... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.
Informações de contacto
Long Beach, Estados Unidos da América
- support@magicstory.com
- magicstory.com
4,4
Excelente
202 opiniões
Respondeu a 18% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Great customer service
The book I originally ordered was mistakenly made available for customization. Magic Story reached out and apologized and allowed me to choose a different story, as well as receiving the original book for my "trouble". They went above and beyond to correct the problem and the books all turned out so cute!
7 de novembro de 2025
Resposta da Magic Story
April, thank you so much for being so understanding!
Mistakes happen (even when we really, really don't want them to!), and the way a company handles them says everything. We're just glad we could make it right and that you ended up with books you love.
Your grace through the whole situation made it easy for our team to do the right thing. And hearing that the books turned out cute? That's the happy ending we were hoping for.
Thank you for giving us the chance to fix things and for sharing this experience. It means a lot.
Gratefully,
The Magic Story Team
Great idea, just missing some elements
Our daughter loved seeing herself in the story. However, it would’ve been a lot better if:
- Her name was featured in the title as the main character - ie, “Child’s Name and the Colorverse” instead of “Chroma and the Colorverse”
-Her character was on every page (as opposed to it just being Chroma on several pages)
- The story included a page for blue and a page for orange. It definitely felt like those pages were missing, especially since the book was supposed to be about color theory and the first half of the book went over all the other primary and secondary colors. I kept flipping through the first half of the book, thinking maybe the pages were stuck together and we’d missed blue and orange.
Overall, our daughter enjoyed the book and the binding and printing all came out really nice. With the adjustments above, would’ve been 5 stars. Customer service was also great whenever we had questions.
20 de novembro de 2025
Opinião espontânea
Resposta da Magic Story
Steph, thank you for this incredibly thoughtful feedback - this is exactly the kind of detail that helps us get better.
We're so glad your daughter loved seeing herself in the story and that the quality came through. And honestly? Your points about the title personalization, character placement, and the missing blue/orange pages are spot-on. The fact that you were flipping back thinking pages were stuck together tells us we created confusion where there should've been completeness. That's on us.
We're always evolving these stories based on feedback like yours, so please know this isn't falling on deaf ears. The Colorverse concept has so much potential, and you've given us a clear roadmap for making it even better.
Thank you for the kind words about our team, and most importantly - for the honest, constructive input. We really appreciate you taking the time to break this down so clearly.
All the best to your daughter and her adventures,
The Magic Story Team
Your books are realistic and so…
Your books are realistic and so magical, what great ideas to help with the little ones.
8 de novembro de 2025
Resposta da Magic Story
Ann, thank you for noticing that balance!
It's actually one of the trickiest things we work on - making the stories feel magical and adventurous while also tackling real challenges that kids face every day. We want them to escape into fantasy AND come away with something useful for their actual lives.
The fact that it's landing that way for you means we're hitting the mark.
Thank you for taking the time to share this!
Best,
The Magic Story Team
I absolutely love all of these books
I absolutely love all of these books! I can’t wait for my grand babies to see them during Christmas! I will definitely be a return customer for more books as they grow. Thank you so much for everything and for the discount on the last book. I’ve already recommended Magic Story to my friends. Not my family though. Because I wanna be the cool Granny. ;)
17 de novembro de 2025
Resposta da Magic Story
Michelle, we are DYING over "not my family though. Because I wanna be the cool Granny." 😂
Your secret is safe with us! And honestly? Mission accomplished - you ARE the cool Granny.
These books under the Christmas tree are going to be a MOMENT.
We love that you're already thinking ahead as they grow - there's something really special about building a collection over the years where they can see themselves at different ages, tackling new adventures. And thank you for spreading the word to your friends (even if family is off-limits for competitive grandparenting reasons!).
You've made our day with this review.
Merry Christmas to you and those lucky grand babies!
Your partners in cool grandparenting,
The Magic Story Team
Love it!
Love, love, love he book! My granddaughter love it to. We create a ritual time for this together which has meant to world to me.
11 de novembro de 2025
Resposta da Magic Story
This is so amazing to hear Elizabeth! We love that you have turned your Magic Story into a tradition that allows you and your granddaughter to connect. Bringing families together is one of the main reasons we started Magic Story and reviews like yours inspire us to keep pushing to make Magic Story better and better. Have a great holiday!
Sincerely,
The Magic Story Team
The book is nice but the content and…
The book is nice but the content and level of readability is way too advanced for my granddaughter . She is only 2 and quite honestly I had difficulty following the story.
20 de novembro de 2025
Resposta da Magic Story
Thank you so much for your feedback Patti. 2 can definitely be on the younger side for some of our books, but we have a number of titles that are more suitable for your granddaughter. Our customer support team will be reaching out to you directly to see if we can help provide a better experience for both of you.
Warmes Regards,
Jason
Magic Story Support
Love this company
I had a issue with my book. I mentioned it when asked about my experience not thinking replacing was a option and since I wasnt happy they corrected the issue I had. They really just strive to create great products leading to us creating great memories. Thank you so much and will be shopping again soon
9 de novembro de 2025
Resposta da Magic Story
We're so happy to hear everything worked out with your order and it's our pleasure to be of assistance Kierra. We're grateful to have thoughtful people like you as our customers. All the best and we look forward to seeing you soon!
What a wonderful idea
What a wonderful idea, I know my granddaughter will really love this
17 de novembro de 2025
Resposta da Magic Story
Thank you Tina! We're excited for your granddaughter to see herself in her first book!
The process was clear and easy to understand.
The process was clear and easy to understand and the purchase was easy.
15 de novembro de 2025
Resposta da Magic Story
Thank you for your feedback Kesa! We're glad everything went smoothly creating your book. Enjoy!
I had a mix up and ordered the wrong…
I had a mix up and ordered the wrong thing. I emailed customer service and got such a quick response. I ordered the correct book and they took care of it immediately!!! Mike was amazing and so helpful!!! I cannot wait for my beautiful book to arrive. I will be ordering more from them!
13 de novembro de 2025
Resposta da Magic Story
You're amazing too Stacy! We're so glad Mike was able to resolve your issue and make you Magic Story experience one to remember. We're so grateful to have customers like you in the Magic Story community. All the best!
My niece is going to love this
My niece is going to love this. A book starring her.
14 de novembro de 2025
Resposta da Magic Story
Thank you for your review Denise! We're excited for you to be able to give your niece her special gift and spend some quality time reading it together. Thank you for being part of the Magic Story community!
Need more options
I loved the concept of putting my child into the story. However the subscription is not appealing. I would rather have the option to buy 2-3 books in a one time purchase
13 de novembro de 2025
Resposta da Magic Story
Thank you so much for your feedback! We completely understand – and great news: you absolutely can purchase individual books without a subscription!
Our team will be contacting you directly to help you switch from a subscription to purchase the 2-3 books of your choosing.
Very impressive
Very impressive. Good artistic rendering. Quality book material. Good pricing, fast service.
13 de novembro de 2025
Resposta da Magic Story
Thank you for taking the time to leave your review Alex. We pride ourselves on the quality of both our books and the art and love hearing when our customers get to experience it firsthand. We hope you continue to enjoy our book for a long time!
So far it was a good experience
So far it was a good experience, I have not seen the final product though. The avatar created was pretty spot on which I was pleased with. I will update the review once I receive the book!
13 de novembro de 2025
Resposta da Magic Story
We're so happy to hear the beginning of your Magic Story experience has been smooth. We can't wait to hear how you enjoy your book! Happy reading!
I loved the book but the reason for the…
I loved the book but the reason for the rating is there are a couple of pages that are either missing a word or two because the sentence(s) doesn’t make any sense.
23 de outubro de 2025
Resposta da Magic Story
We're glad we had the opportunity to connect directly Danya and hope our explanation of the writing was helpful. If you have any additional questions please feel free to reach out. All the best!
Customer Service was great
12 de novembro de 2025
Resposta da Magic Story
Thank you for your kind words Michael. We aim to provide the highest level of service and we're happy to hear this feedback from our customers. All the best!
I am looking forward to my Grandson…
I am looking forward to my Grandson getting the book pending the address change. So far customer service seems great.
11 de novembro de 2025
Resposta da Magic Story
Glad we got your order updated Virginia! We're excited to hear how your grandson likes his book! Thank you for joining Magic Story.
Resposta da Magic Story
Happy to hear you had an easy time creating your book Darryl! Enjoy your first story and we hope you enjoy your book.
Beautiful pages rough story line...
The illustrations are beautiful and i love that it includes my son on every page but the story line is a bit scary to my 2 year old who doesn't understand his emotions yet so every other page he goes from sad to happy ...
1 de novembro de 2025
Resposta da Magic Story
Hi Carly 💜
Thank you so much for sharing your feedback — we’re thrilled to hear you loved the illustrations and that you saw your son featured throughout his story! ✨
We completely understand that The Emotion Emporium can feel a bit complex for younger readers who are still learning about emotions. We’d love to send you another book that might be a better fit for your son’s age — something a little lighter and more playful!
Please reach out to our team at https://help.magicstory.com/contact , and we’ll be happy to help you choose and send a replacement. 💫
Warmly,
The Magic Story Team
It's what my son thinks that matters
What's really important is how my 5 year old son received it, and it was just id hoped for! He was very excited and even taken back a bit about himself being the main character. It's well written and beautiful illustrated and we are looking forward to our next one. Thank you🙏
1 de novembro de 2025
Resposta da Magic Story
We're so happy you and your son love your book.
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