MaiaMina Opiniões 29

Resposta da MaiaMina

Actualizada a 26/03/2026

Hello,

Thank you for your feedback. We would like to clarify that all products on MaiaMina are original designs created by our in-house design team and are protected by design patents. There is no situation as described in your comment.

Recently, we have become aware of a counterfeit brand with a similar name, Maya & Mina (https://maya-mina.com/
), which is not affiliated with us.

Our official website is www.maiamina.com
Please ensure you are purchasing from our official channel.

We appreciate your attention to this matter.

Best regards,
MaiaMina Official Team

Resposta da MaiaMina

13/01/2026

Dear Customer,

Thank you for your feedback, and we're sorry to hear about your experience.

We would like to clarify that our brand is MaiaMina, and our only official website is maiamina.com
.
We do not sell any plastic or resin-based jewelry — all of our pieces are crafted with high-quality materials, including 18K gold vermeil and sterling silver.

It has come to our attention that a similarly named site — Maya and Mina (maya-mina.com
) — has recently caused confusion. Please note that this website is not affiliated with us in any way.

We kindly suggest verifying your purchase details and the website from which the item was ordered. If you need help determining whether your order was placed with us, feel free to contact our official customer service team.

Warm regards,
MaiaMina Customer Service Team
www.maiamina.com

Resposta da MaiaMina

1/01/2026

Dear Customer,

We’re truly sorry to hear about your experience and deeply understand how disappointing this must be, especially when it was a cherished Christmas gift for your daughter.

To better assist you, could you kindly provide us with your order number? This will help us look into the issue promptly.

Please rest assured that all of our jewelry is crafted with 18k gold vermeil on sterling silver, designed for durability and long-term wear. Additionally, we offer a 2-year warranty for quality concerns, and we are more than happy to resolve this for you.

Looking forward to your reply.

Warm regards,
MaiaMina Customer Care Team

Resposta da MaiaMina

9/12/2025

Hi Lindsay,

We’re truly sorry to hear about your recent experience, and we completely understand your disappointment.

Please allow us to explain — while we’ve already upgraded our packaging with reinforced boxes to better protect each item, due to the exceptionally high shipping volume during the Black Friday period, unexpected mishandling by the shipping carrier may have caused damage during transit. We sincerely apologize for this and appreciate your understanding.

To help us follow up with the shipping carrier and hold them accountable, we kindly ask you to contact our support team at support@maiamina.com
with your order number. We’ll not only investigate this issue but also make sure your case is resolved promptly.

At MaiaMina, all our products come with a 2-year warranty and a 30-day easy return policy — we’re committed to making it right for you.

To prevent such incidents in the future, we’re already planning another round of packaging upgrades and working closely with our logistics partners to improve delivery handling.

Thank you again for your feedback — it truly helps us grow and improve.

Warm regards,
The MaiaMina Team

Resposta da MaiaMina

8/12/2025

Thank you so much for your kind words and valuable feedback!

We're truly glad to hear that you loved the earrings and pendant. We also sincerely apologize for the delay in delivery — we understand how important timely shipping is, especially when express service is selected.

Please rest assured that we’re actively working on optimizing our logistics to improve delivery times and provide you with a smoother shopping experience in the future.

Thank you again for your support! 💛

— The MaiaMina Team

Resposta da MaiaMina

13/11/2025

Dear Customer,

We’re truly sorry to hear about your experience, and we completely understand your frustration.

Please rest assured that our team has already been processing your refund request. Since this case does not involve a product defect, the refund can only be issued after the returned item arrives at our overseas warehouse and is confirmed to be in good condition by our after-sales team.

Once the refund is approved, the payment will be released immediately from our side — however, please note that the final crediting time may vary depending on your bank’s processing schedule.

We sincerely apologize for the delay and inconvenience this has caused. Your feedback is invaluable to us, and we’ll continue improving both product quality and customer service.

If you’d like us to double-check your refund status, please contact us directly at support@maiamina.com
, and we’ll prioritize your case.

Warm regards,
Nova
MaiaMina Support Team

Resposta da MaiaMina

4/11/2025

Dear Customer,

Thank you very much for your patience and follow-up.

We sincerely apologize for the delay and any confusion caused. Please rest assured that your refund was not overlooked. Upon receiving your returned item, we followed our standard procedure, which includes a quality inspection to ensure the product was returned in good condition.

After the inspection was completed and confirmed, we processed your refund on November 3rd. Depending on your payment provider, it may take 1–3 business days for the refund to reflect in your account.

We truly appreciate your understanding, and we’re sorry again for the inconvenience caused during the wait. If you still do not see the refund shortly, feel free to reach out—we’re happy to assist further.

Warm regards,
MaiaMina Customer Support Team

Resposta da MaiaMina

3/11/2025

Dear Customer,

Thank you for your feedback and we're truly sorry to hear about your experience.

We sincerely apologize if you did not receive a timely response from our team via email. Due to high volumes of inquiries recently, our response time may have been delayed — but this is never our intention. We are committed to providing each customer with attentive and helpful service.

If your issue is still unresolved, we would love the opportunity to assist you. Please feel free to reach out to us again at support@maiamina.com, or contact us through the live chat on our website for quicker support.

Thank you again for your patience and understanding.

Warm regards,
MaiaMina Customer Support Team

Resposta da MaiaMina

3/11/2025

Dear Ms. Tran,

Thank you for reaching out and bringing this to our attention.

We’re very sorry for the inconvenience you experienced during checkout. Our system normally supports PayPal as a payment option, but occasionally there may be technical issues or limitations depending on your browser, device, or regional settings.

To resolve this, we kindly suggest the following steps:

Try using a different browser (such as Chrome or Safari)

Clear your browser cache and cookies

Ensure your region or shipping country is correctly selected on the checkout page

If the issue persists, please feel free to send us a screenshot of the error or let us know the items you wish to purchase, and we can assist you with a manual PayPal payment link.

We sincerely appreciate your patience and look forward to helping you complete your order smoothly.

Warm regards,
MaiaMina Customer Support Team

Resposta da MaiaMina

9/10/2025

Dear Customer,

Thank you for your message, and we sincerely apologize for the inconvenience caused by the delayed delivery.

While we’re glad to hear your package has now arrived, we understand your frustration, especially since you had upgraded to expedited shipping. Unfortunately, due to Typhoon Ragasa, which severely impacted operations in the Hong Kong region, local logistics were temporarily suspended, leading to delays beyond our control.

We deeply regret that this unexpected situation caused your delivery to arrive later than promised. Please rest assured that your feedback is extremely important to us, and we are actively working with our logistics partners to improve contingency measures for such rare occurrences in the future.

We truly appreciate your patience and understanding during this time. If there’s anything more we can assist you with, please don’t hesitate to let us know.

Warm regards,
MaiaMina Customer Care Team