Make An Entrance Opiniões 

325
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

First time using Make an Entrance Ltd. We had left it late for a deadline on a commercial order. Klaudia could not have been more helpful, she found a solution and got the mat to us in plenty of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely delighted - Extra Thick Coir Luxury Door Mat. Extra Thick meaning 5 Centimetres high Ordered Sunday, Delivered by 1:15 pm Tuesday. This luxurious Coir Mat gives our front entranc... Ver mais

Classificada 5 em 5 estrelas

We were trying to buy a replacement doorwell mat. Drew a blank at local carpet shops. Found Make an Entrance online, great website and ordered a sample, which arrived in 2 days. Went ahead and ordered... Ver mais

Classificada 5 em 5 estrelas

We ordered two large coir interior mats for the front and back doors. We sent Make an Entrance our measurements. They sent us samples so we could choose the blue/gray colour we wanted, checked whethe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

325 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(325)

44 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great mats again

I have previously bought mats from Make An Entrance and have always been impressed wit heir range and quick delivery. This time round they did not disappoint, the Mat is exactly what I needed and it arrived in 2 days. Excellent company.

17 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company & products

I ordered some cut-to-measure outdoor synthetic matting for our porch. It was cut and dispatched within 24 hours, and arrived 2 days later, with clear cutting and care instructions. It's made a big improvement to our front door and i was very impressed with the efficiency and communications from this company.

16 de setembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Just very poor

Just very poor. So firstly I ordered a mat from this company as they provided a product which was very thin (limited space under door). On ordering, I was advised that it would take 2 weeks to produce. I was having timber flooring installed so needed to know the exact measurements which I paid extra for. On receiving the mat, it was so badly cut I had to try and alter it myself. I have now rung and left messages on two occasions and as yet, their "customer services" have yet to get back to me. How do companies like this survive?

Further update since my original post. I contacted the company twice, once at about 2pm and again just after 5pm. Further to their response, they asked me to return the mat as they agreed it was sub-standard. I replied to inform them that my fitters had thrown it away as it was so poor. At no point did they then come back and offer me any type of refund, even for the "bespoke" cutting service which was such a sham. I have left this follow up review to give them ample time to respond, but of course nothing. Perhaps they should do more than just monitor negative responses and actually follow through with genuine customer care.

13 de setembro de 2024
Opinião espontânea
logótipo da Make An Entrance

Resposta da Make An Entrance

Dear Mr Holdsworth,
Thank you for taking the time to leave a review, we are sorry to hear that you have been unhappy with our product and level of service on this matter.
Unfortunately, as a business, we close from 5 o’clock on Friday until Monday morning at 9am, as you left the voicemail at 5:15pm on the Friday we were unable to pick up your voicemail any sooner.
At the point of ordering the Washable Mat we advised that it would be a two-week lead time as all the mats are made to order. However, our workshop on this occasion where able to make and despatch your order 3 working days later, we do apologise for any inconvenience caused by this.
Upon receiving your message, we were in contact with yourself to ask if you could send over images of the mat so we could take this up with our workshop and have this rectified as quickly as possible.
Upon receiving the image from you, we agree that it was not up to the standard we expect to be sent out. We have subsequently emailed you with an offer to resolve the issue, however, we have not heard back.
As always thank you for raising the issue you have faced with us and our product so we can continuously look for ways to improve our processes.
Many thanks,
Make An Entrance

Classificada 5 em 5 estrelas

Excellent product

Excellent product. Well made and exactly as described. The sample arrived well packaged with full description to avoid any confusion between the products. The carriage charged on the sample is refunded with the order so pleased with that. A pricey product but worth the money as bespoke sizes and really very good quality. You get what you pay for.

12 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely delighted

Absolutely delighted - Extra Thick Coir Luxury Door Mat.
Extra Thick meaning 5 Centimetres high
Ordered Sunday, Delivered by 1:15 pm Tuesday.

This luxurious Coir Mat gives our front entrance an extra special look, so welcoming.

Good value for money.

The the old one it's replacing has also been moved elsewhere because it is still in good condition; better for the planet.

10 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We have ordered two rugs from MAE now

We have ordered two rugs from MAE now. We are very pleased with them. The rugs are designed in our bespoke company colours and logo. They are made very well. I was advised on the correct backing for the two different types of flooring these are placed on. They are very safe and none slip at all. The customer service has been 5* making the whole experience easy from the design stage through to delivery. Highly recommend.

30 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Good product

Was impressed by the speed of delivery. The mat is good quality, a good colour and will suit our purposes very well. However, the mat was not cut straight and had to be trimmed to fit the well. Otherwise, very pleased.

28 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Nice 'Hug Rug' for the back door

Ordered a 'Hug Rug' for the back door. Product was fine. Knocked off a star for two reasons: -
1. The rug was folded rather than rolled up, so it has a few creases which I sincerely hope will disappear in time.
2. The delivery courier (DHL e-commerce) sent a text and email on three consecutive days saying it would be delivered that day. OK, it turned up eventually, but what sort of rubbish use of technology is that?

30 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New Front door mat

Looking for a new mat for our front door, as we had used "Make an Entrance" before I looked at their offers. The personalised mat was really nice so we ordered one. Very easy to order online as long as you know the size. Important for me as it fits in to a recess in the hall. When the mat turned up not only did it fit like a glove it also look fantastic. People who see it love it so many thanks to the people at "Make an Entrance".

28 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service - good communication, very helpful. Delivered exactly what we wanted when we needed it. Definitely use again.. Thank you!

23 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely custom cut door mat

Lovely custom cut door mat, was struggling to find somewhere that would do exact measurements then came across this site. Arrived super fast & well packed, my hallway looks inviting again!

26 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Mat arrived very quickly and fits…

Mat arrived very quickly and fits perfectly. Nice printing, clear and sharp. Obviously cannot say how long the print last for yes, but very happy with the service and product so far. Would recommend.

12 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Totally delighted

Totally delighted.
We only wanted one mat, but received the quality and service we might have expected if we'd been commercial customers. Will definitely go to MAE again!

3 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful quality

Wonderful quality, the fibres aren't as rigid as it might seem. The measurements came back perfectly and good instructions for care. From order to delivery it will take ca. 6-8 weeks.

26 de julho de 2024
Opinião espontânea

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