Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Ver mais
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Leia as opiniões dos outros
I ordered 8 sets of blinds which arrived quickly. The quality is excellent and they were easy to install. I did have a slight issue with one blind (entirely my fault) as I entered the wrong le... Ver mais
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I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Ver mais
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What can I say about make my blinds.the Jessica at customer service was excellent cannot thank her enough. I had a fault on my blinds I emailed and explained the problem.she replied straight a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Informações de contacto
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Reino Unido
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Excelente
14 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Blind was made to the wrong size
Blind was made to the wrong size. Details relayed to factory.....now all gone quiet. No answer to telephone calls. No reply to email. Are you still in business?
18 de novembro de 2025
Resposta da Make My Blinds
Dear Roy,
Thank you for your review, and we’re sorry for the inconvenience caused.
We can confirm that the factory has been instructed to remake the blind for you at the revised width, and we’ll keep you updated as soon as it’s ready.
If you need anything in the meantime, we’re here to help.
Kind regards
The Make My Blinds Team
Terrible company. Poor service
Terrible company. Don’t use this company as have terrible customer service and never get back to you. I have ordered my blinds more than 20 days, i haven’t received yet, i haven’t got any tracking or information about the delivery and nobody from the company help me with tis. I will not recommend. Poor service.
9 de dezembro de 2025
Opinião espontânea
Resposta da Make My Blinds
Dear Dan,
Thank you for your review, and we’re very sorry for the frustration caused.
We understand how disappointing it is to wait without receiving delivery updates or support. Your order has now been cancelled and fully refunded, and we apologise that it reached this point.
If there’s anything more we can help with, please let us know.
Kind regards,
The Make My Blinds Team
Don’t use this company
Terrible cut my blind wrong rung them to talk to them all I got was you have lost your money and then added we can make you another one if you want I said for free she said no you will after to pay for that one aswell
17 de novembro de 2025
Resposta da Make My Blinds
Dear Jamie,
Thank you for your review, and we’re sorry to hear you’re disappointed.
We understand how frustrating it is when a blind doesn’t fit. In this case the order was placed using inch measurements, and because all blinds are made-to-measure to the customer’s exact specifications, we’re not able to replace or remake them free of charge when incorrect sizes are supplied.
Our team did offer to remake the blind, but as a new custom-sized item, this would require a new order.
If you need help measuring in mm or cm, or would like guidance before placing another order, we’ll be happy to assist.
Kind regards,
The Make My Blinds Team
It was the first time we had ordered…
It was the first time we had ordered from this company, it's always difficult when you don't see the item but I can honestly say I am very impressed with the updates we had about our blind and the quality of the blind
17 de novembro de 2025
Resposta da Make My Blinds
Hi Mrs Jackson,
Thank you for your 5 star review.
Best Wishes
The Make My Blinds Team
Terrible service
Terrible service , changed delivery date twice on me , I had tenant moving in property so needed to be installed by a certain date , tried emailing and phoning to discuss but could not get a reply , today have asked for a refund, let’s see how this goes as have no faith in this company at all.
7 de novembro de 2025
Resposta da Make My Blinds
Dear Mark,
Thank you for your review, and we’re very sorry for the inconvenience caused.
We understand how stressful it is when delivery dates change—especially when you have a tenant moving in—and we apologise that you weren’t able to reach us for support.
We can confirm that a full refund was processed on 9th December, and we’re sorry this situation led to you losing confidence in us.
If there’s anything further you need, we’re here to help.
Kind regards,
The Make My Blinds Team
Reasonable quality
Reasonable quality - not the best I have bought. Strings are flimsy and possibly not suitable for the weight they have to pull.
The tilt mechanism doesn't work.
Look OK and keep the light out fairly well. However as the tilt mechanism doesn't work they do make the room darker than it should be.
17 de novembro de 2025
Resposta da Make My Blinds
Dear Sue,
Please accept our apologies for the delay in responding to your review – it appears this has unfortunately slipped through the net.
We’re very sorry to hear about the issue with the tilt mechanism, as this is not the standard we expect our products to meet. We appreciate how this would affect both the functionality and the overall comfort of your room.
To resolve this, we have already raised a request with our factory for a replacement mechanism to be sent to you. A member of our team will also be in touch with you directly to ensure this is sorted as quickly and smoothly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we put this right.
Kind regards,
Make My Blinds Team
Brilliant fast delivery and blinds I've…
Brilliant fast delivery and blinds I've used your services for a few years now brilliant I wouldn't go anywhere else for my blinds. Going to be ordering more soon for my patio windows
14 de novembro de 2025
Resposta da Make My Blinds
Hi Gemma,
Thank you for your 5 star review, and for using us again.
Best Wishes
The Make My Blinds Team
Not too bad
Not too bad. Good product as shown on site but a bit of delay in delivery. Didn't need items in haste, though.
30 de outubro de 2025
Resposta da Make My Blinds
Hi Sam,
Thank you for your review. We do apologise for the delivery delays.
Best Wishes
Make My Blinds Team
This is the second time I have used…
This is the second time I have used this company. The blinds are good quality for the price. There after sales team especially Paul is a credit to the company. The only down side is the delivery company they use DPD see my review on Trust Pilot. Otherwise an excellent product for the price and excellent after sales thanks again Paul for all your help.
16 de novembro de 2025
Resposta da Make My Blinds
HI Brian,
Thank you for your 5 star review and Kind words about Paul. I will pass this to him.
Best Wishes
The Make My Blinds Team
Great quality
Great quality, delivered on time and easy to fit. Overall great shopping experience. Great price too.
16 de novembro de 2025
Resposta da Make My Blinds
Hi Robert,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Great blinds and great customer service
Great blinds and great customer service
16 de novembro de 2025
Resposta da Make My Blinds
Hi Debs,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Arrived quickly
Arrived quickly, easy to put up, looks expensive even though it wasn't
16 de novembro de 2025
Resposta da Make My Blinds
Thank you for your review.
Best Wishes
The Make My Blinds Team
Resposta da Make My Blinds
Hi Salim,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Great price and quality
16 de novembro de 2025
Resposta da Make My Blinds
Hi Gaynor,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Amazing fit and product
Amazing fit and product. Thank you, I'll purchase the rest from this company when ready .
16 de novembro de 2025
Resposta da Make My Blinds
Hi Eve,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Resposta da Make My Blinds
Hi,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
Worst company ever…
I never received any blinds and after a month I emailed them and they offered me to buy another product or wait another month and maybe they would be delivered. a joke! Also, issued a refund for the price of the blinds but minus the tax and delivery charges. considering they never sent anything why did they not issue full refund? Worst company ever...
3 de dezembro de 2025
Opinião espontânea
Resposta da Make My Blinds
Dear Elena,
I’m sorry for the frustration caused. I can confirm that a full refund, including tax and delivery charges, has been issued. If you need anything else, we’re here to help.
Kind regards,
The Make My Blinds Team
The quality of the blinds is very good…
The quality of the blinds is very good and we are happy with them and the price, however we experienced difficulty when one of them went missing in transit.
Their customer communication was poor to say the least.
Attempting to call ( on many occasions) getting a queue system and told you are number one in the queue only to be cut off each time.
Chatbot wouldn’t work when we tried it.
Email was only alternative and replies when they did come gave us very little information.
We did after many attempt get to speak to a CSA who was very polite and we requested another blind be made as was obvious by this time that the original was lost.
Eventually 3 weeks after initial order blind turned up today
15 de novembro de 2025
Resposta da Make My Blinds
Hi Catherine,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and price of your blinds — but we’re very sorry for the experience you had while one of the items was delayed in transit.
We completely understand how frustrating it must have been trying to reach us, especially when you were being cut off in the phone queue and unable to access our live chat. That’s not the level of communication we aim to provide, and we sincerely apologise for the inconvenience this caused.
I’m glad that you were eventually able to speak with a member of our team and that they assisted you politely. We also appreciate your patience while we investigated the missing parcel. It’s good to hear that the blind has now arrived, although we understand this was much later than expected.
Thank you again for your feedback — we’ll be reviewing your comments internally so we can improve the experience for future customers. If there’s anything more we can help with now your blinds have arrived, please don’t hesitate to get in touch.
kind regards,
The Make My Blinds Team
Easy company to deal with ,great…
Easy company to deal with ,great communication from start to finish, and these blinds look perfect at my window, only too 10 minutes to install ,would definitely recommend to everyone
15 de novembro de 2025
Resposta da Make My Blinds
Hi Sid,
Thank you for your review.
Best Wishes
The Make My Blinds Team
Absolutely perfect and fast shipping…
Absolutely perfect and fast shipping spot on!
14 de novembro de 2025
Resposta da Make My Blinds
Hi Corey,
Thank you for your review and 5 stars.
Best Wishes
The Make My Blinds Team
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