Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Ver mais
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Leia as opiniões dos outros
I ordered 8 sets of blinds which arrived quickly. The quality is excellent and they were easy to install. I did have a slight issue with one blind (entirely my fault) as I entered the wrong le... Ver mais
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I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Ver mais
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What can I say about make my blinds.the Jessica at customer service was excellent cannot thank her enough. I had a fault on my blinds I emailed and explained the problem.she replied straight a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Informações de contacto
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Reino Unido
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Excelente
14 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Care
Paul in the Customer Care team sorted out replacement clips quickly and efficiently. Very helpful, thank you!
20 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Vivien,
Thank you so much for your lovely review.
We’re really pleased to hear that Paul was able to sort the replacement clips quickly and efficiently for you. Providing helpful and responsive customer care is something we take great pride in.
I’ll be sure to pass on your kind words to Paul — they’ll be very much appreciated. If you need anything else in the future, please don’t hesitate to get in touch.
Kind regards,
The Make My Blinds Team
Easy website instructions to correctly…
Easy website instructions to correctly measure the window according to preference of fit. Delivery was rearranged to a Saturday when the delivery driver called midweek as they are unable to leave them in a safe space (can leave with a neighbour but mine wasn’t home). I love the tapes on the faux wooden blinds. Im disappointed with the quality though as it specifically states faux wooden blinds and they are smooth plastic strips which I wouldn’t have ordered if I was aware they don’t have a wood effect finish. Unable to return as they are now fitted (in my absence). Be aware they are not faux wood effect!
I appreciate your suggestion of ordering a sample however it states under the description of material ‘faux wood’ not smooth plastic! Anyway they are up & look fine but please amend your description of the material to ‘smooth plastic’ & not ‘faux wood’ as that in my opinion suggests it has a wood grain effect!
14 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Michelle,
Thank you for taking the time to leave your review.
We’re pleased to hear that you found the measuring instructions helpful and that the delivery team were able to rearrange a suitable delivery day for you. It’s also great to know you love the tapes on your new blinds.
We’re sorry to hear that the finish of the faux wood blinds wasn’t what you expected. The term “faux” comes from the French word meaning “fake” or “made to look like”, and refers to the material rather than a specific grain texture. Some of our faux wood ranges do feature a wood‑grain effect, while others have a smooth finish — both are listed on our website.
I can see that samples weren’t ordered before placing your order, which would have shown the exact finish and texture of the slats. We always recommend sampling first for this reason.
Kind regards,
The Make My Blinds Team
Wrong size blind delivered
I ordered a blind at 115cm wide, I was sent a blind that was 15mm short. When I contacted them they said this was within their tolerances although they say 4mm is the tolerance they work to on their website.They then refused to correct their mistake. Ignorant and very unhelpful. Will not recommend make my blinds to anyone.
14 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Dear Peter,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
One of our After Care team members will be reaching out to you to discuss this and review your order details in full. We’d really like the opportunity to take a closer look and understand exactly what’s happened so we can work towards a resolution.
Thank you again for bringing this to our attention — we hope to get this sorted for you shortly.
Kind regards,
The Make My Blinds Team
Great company
Struggled to find blinds that fit these fit perfectly and there gorgeous thanks so much great company!
13 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Chloe,
Thank you so much for your lovely review.
We’re delighted to hear that you finally found blinds that fit perfectly and that you think they look gorgeous.
We truly appreciate your kind words — thank you for choosing us.
Kind regards,
The Make My Blinds Team
Blinds arrived
Blinds arrived, missing main components.. no response to email
12 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Dear Anne,
Thank you for your review, and we’re very sorry to hear that your order arrived missing components — we completely understand how frustrating that must be.
We have requested some additional information so that we can investigate this for you, but we haven’t yet received the details we need. If you would be so kind as to provide your order number or the email address used to place the order, our team will be able to look into this and get this resolved for you.
We’re here to help and hope to hear from you soon so we can put things right.
Kind regards,
The Make My Blinds Team
Great item
Great item, great pricing and great product. Arrived on time and fits like a dream.
24 de outubro de 2025
Resposta da Make My Blinds
Hi
Thank you so much for your fantastic review.
We’re delighted to hear that your blind arrived on time, fits perfectly, and that you’re happy with the quality and pricing. That’s exactly the experience we aim to deliver.
If you ever need anything else or decide to order again in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Sent wrong product & refuse refund
They sent the wrong blinds with the wrong materials, and dont accept a change or refund.
11 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Dear Raphael,
Thank you for your review, and we’re very sorry to hear that you’re unhappy with the service you’ve received.
We’d really like to look into this for you and help resolve the issue as quickly as possible. We have already requested some additional information — such as your order number and the email address used to place the order — but we haven’t yet received these details. Without this information, we’re unable to investigate the situation or offer the support you need.
If you could kindly provide your order number, our team will be more than happy to review your case and see what can be done to put things right.
We hope to hear from you soon so we can assist further.
Kind regards,
The Make My Blinds Team
Perfect
Simple to order. Arrived quickly. Fits perfect. No fuss no muss.
10 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Graham,
Thank you for your fantastic review.
We’re delighted to hear that ordering was simple, delivery was quick, and the blind fits perfectly. That’s exactly the seamless, no‑fuss experience we aim to provide.
Thanks again for choosing Make My Blinds — we really appreciate it.
Kind regards,
The Make My Blinds Team
Venetian Blinds
Very easy to order, took a while for them to arrive but other than that, easy to fit and look really nice.
13 de novembro de 2025
Resposta da Make My Blinds
Hi Sharon,
Thank you for your review.
We’re really pleased to hear that you found the ordering process very easy and that your new Venetian blinds were simple to fit and look great in your space.
We appreciate your patience with the delivery time, and we’re glad everything came together well once they arrived.
Thanks again for choosing Make My Blinds — if you need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Fantastic customer service-
Fantastic customer service-
After speaking with Paul in customer service and then follow up emails keeping me up to date and a resolution I was very happy overall.
5 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Claire,
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the customer service you received and that the follow‑up communication kept you well informed throughout.
It’s great to know that Paul was able to assist you and help bring things to a positive resolution — I’ll be sure to pass on your kind feedback to him. Keeping our customers supported and up to date is something we take great pride in.
Thank you again for choosing Make My Blinds — if you ever need any further assistance, we’re always here to help.
Kind regards,
The Make My Blinds Team
All round excellence.
Excellent service, excellent quality blinds and excellent price.
Extremely quick delivery.
Will definitely recommend this company to my family and friends.
Very happy customer.
5 de março de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Glenys,
Thank you so much for your wonderful review.
We’re thrilled to hear that you found our service, quality, and pricing all excellent — that’s exactly what we aim to deliver for every customer.
It’s great to know your blinds arrived extremely quickly and that the whole experience left you very happy. Your recommendation to family and friends means a lot to us and is one of the biggest compliments we can receive.
Thank you again for choosing Make My Blinds. We truly appreciate your support, and we’re always here if you need anything in the future.
Kind regards
The Make My Blinds Team
Professional Service
I had an issue which was dealt with by Joshua in Customer Services.
He was extremely professional and dealt with my issue quickly, keeping me fully informed throughout the process bringing my issue to a satisfactory conclusion
26 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Peter,
Thank you for your lovely review. We’re really pleased to hear that your issue was resolved quickly and professionally, and that you were kept fully informed throughout the process.
We’ll be sure to pass your kind feedback on to Joshua, who will be delighted to know his support helped bring your issue to a satisfactory conclusion.
Thank you again for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Paul was really helpful and through a…
Paul was really helpful and through a credit to the business
26 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Craig,
Thank you for your kind review. We’re really pleased to hear that Paul was able to help and that you found his support a credit to the business.
We’ll be sure to pass your feedback on to him — it will be greatly appreciated.
Kind regards,
The Make My Blinds Team
A bit rubbish
Its really not clear from their factory that the no drill blind does not come to the measurement you order and needs to be tweaked to fit!! Could easily make that clearer. Very slow, quite ineffective responses from MMB apologising a lot but not really dealing with anything.
Also the chain is useless, breaking when winding because its too stiff and badly designed! The company advise to loosen the head rail mechanism holding the blind in place to make the chain less stiff, but in doing so the whole blind comes down. A bit rubbish TBH.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Julian,
Thank you for taking the time to share your feedback. We’re sorry to read that your experience with the no‑drill blind and our aftercare has been disappointing, and we apologise for the frustration this has caused.
We appreciate you highlighting the lack of clarity around how no‑drill blinds fit compared to the ordered measurements, as well as your concerns regarding the chain mechanism and fitting advice provided. This feedback is important to us and will be shared with both our product and customer care teams so improvements can be reviewed.
We’re also sorry that our responses have felt slow and ineffective — this is certainly not the level of support we aim to provide.
Kind regards
The Make My Blinds Team
EXCELLENT AFTER SALES SERVICE
Excellent service once again. I enquired about purchasing some replacement valance clips, I received a prompt response to say the order had been placed and the clips were on their way to me free of charge. Thank you Paul!
20 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi,
Thank you so much for your lovely review.
I’m really glad we were able to help you so quickly with the replacement valance clips. Our goal is to make after‑sales support as smooth and stress‑free as possible, so it’s great to hear the service hit the mark once again.
It was my pleasure to get those clips sent out to you, and I’m delighted you’re happy with the experience.
Thanks again for choosing Make My Blinds — we truly appreciate your continued trust.
Kind regards,
The Make My Blinds team
The most luxurious blinds you will buy
The most luxurious blinds you will buy. Absolutely beautiful and look fantastic. For the price i cant believe how great the quality is. Really simple to set up and the service was excellent. I’d give 10/10
19 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Chloe,
Thank you so much for your amazing review.
We’re absolutely thrilled to hear how much you love your blinds. Knowing you found them luxurious, beautiful, and fantastic-looking really means a lot to us.
It’s wonderful to hear that the quality exceeded your expectations for the price — and that the setup was simple and the service excellent. Feedback like this truly makes our day.
Thank you again for the 10/10 rating and for choosing Make My Blinds. We’re delighted you’re so happy with your purchase.
Kind regards,
The Make My Blinds Team
After buying the blinds for more than…
After buying the blinds for more than half the windows in my house I needed one more.
Ordered and got confirmation of expected dispatch.
However this didn’t happen which caused me to chase. The response was a bit of a shock, to be told they are too busy to deal with me and I shouldn’t be trying to jump the queue.
When I got this escalated the transaction could not have gone better, the blind was with me the following day.
It’s just a shame that someone in this business didn’t pay proper attention on their customer service skills training. So four stars rather than the five that they really deserve.
1 de junho de 2025
Resposta da Make My Blinds
Hi Chris,
Thank you for taking the time to share your feedback, and for continuing to choose Make My Blinds for so many of the windows in your home.
We’re really glad to hear that once your issue was escalated, everything was handled quickly and your blind arrived the very next day — that’s the level of service we always aim for.
We’re truly sorry, however, for the experience you had initially. Being told we were “too busy” and that you were “jumping the queue” is absolutely not the standard of customer care we expect from our team. Your frustration is completely understandable, and we appreciate you giving us the chance to put things right.
Since then, our team has grown significantly and we’ve invested heavily in training and support to ensure this kind of situation doesn’t happen again. We’re committed to delivering consistently excellent service — every time, for every customer.
Thank you again for your honest review and for still awarding us four stars despite the hiccup. We’re grateful for your loyalty and hope we have the opportunity to provide a smooth five‑star experience next time.
Kind regards,
The Make My Blinds Team
Uncontacable
Have tried contacting makemyblinds on several occasions to no avail, after finding one of our blinds is completely cracked when going to fit. Also one of the facia trims is too long so doesnt fit!
When we email all we get is a blank autoreply. What use is that?
Blinds are ok, but customer service here is DREADFUL... nobody speaks to you
7 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi,
Thank you for your review, and we’re very sorry to hear about the issues you've experienced.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to discover a cracked blind and an incorrect fascia size.
We have tried to contact you and have requested further information so we can investigate this properly, but we haven’t yet received the details needed to move forward. We’d really like to resolve this for you as quickly as possible.
Please email us at hello@makemyblinds.co.uk with your order number and photos of the damage, and our team will look into this as a priority.
Thank you again for bringing this to our attention — we’re here to help and want to get this sorted for you.
Kind regards
The Make My Blinds Team
Excellent customer service
Ordered a Roman blind which arrived when stated. Unfortunately the factory had omitted to reduce the width measurements by 10mm so it was too tight in tbe recess. I called make my blinds and spoke to Paul,
Customer Relations and Resolutions Specialist. He was extremely helpful and understanding and asked for some pictures of the blind to forward to the factory in Dubai. 48hrs later Paul emailed me saying how sorry they were and that a new blind was being made for me as a priority. Very satisfied with excellent customer service and would highly recommend make my blinds.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Michaael,
Thank you so much for taking the time to leave such a lovely and detailed review! We’re delighted to hear that your Roman blind arrived on time and that Paul was able to step in and support you so quickly when the width wasn’t quite right.
It’s wonderful to know he handled everything with understanding and care — from reviewing your photos to liaising with the factory — and that we were able to get a priority remake arranged for you within 48 hours. We’ll be sure to pass your kind words on to him; he’ll be thrilled to hear your feedback.
We’re so pleased we could get everything resolved and that you’re satisfied with the outcome. Thank you again for recommending us — it really means a lot.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great fast and efficient service from…
Great fast and efficient service from Joshua! Thanks!
7 de fevereiro de 2026
Opinião espontânea
Resposta da Make My Blinds
Hi Krish,
Thank you so much for your kind review.
We’re delighted to hear you received fast and efficient service from Joshua — we’ll be sure to pass on your thanks, he’ll really appreciate it.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
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