Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Ver mais
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Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Ver mais
A empresa respondeu
I ordered 8 sets of blinds which arrived quickly. The quality is excellent and they were easy to install. I did have a slight issue with one blind (entirely my fault) as I entered the wrong le... Ver mais
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I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Ver mais
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What can I say about make my blinds.the Jessica at customer service was excellent cannot thank her enough. I had a fault on my blinds I emailed and explained the problem.she replied straight a... Ver mais
A empresa respondeu
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Reino Unido
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Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de um mês
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Reasonably priced and good quality as well. Very happy.

Resposta da Make My Blinds
Please with my experience. Blinds and roller blinds are lovely.

Resposta da Make My Blinds
I needed to amend my blinds and Katie was extremely helpful and updated me all throughout the process and very promptly too, last minute changes were amended which is a bonus! Thank you

Resposta da Make My Blinds
I had wonderful customer service from
Katie customer service executive she arranged a replacement blind that had broken and kept correspondence at every stage, she was informative and friendly, and having worked in retail my entire career it is really refreshing to receive this level of customer service, I am really impressed and wil be highly recommending Make my blinds to all my friends! It’s easy to purchase online but so often the after sales are not good but Katie went the extra mile, so thank you 🙏😊

Resposta da Make My Blinds
I ordered the electric roller blinds with the connectivity hub not realising i needed the remote too, Katie was very helpful & arranged for the remote, the blinds look great in the rooms.

Resposta da Make My Blinds
Firstly I want to start this review by stating that the ease of purchase and the guarantee of covering mismeasured blinds was a big selling point to me. We ordered multiple samples which wasn't questioned, once we'd made our decision, final measurements and order during their black Friday sales.
Then we waited with baited breath, almost immediately we got notifications of orders, then notifications when the blinds left the factory once they'd been built, when they were to be delivered and a timeslot (MASSIVELY Helpful for a busy family of 4). Our order came in multiple parts/dates due to some of the order being more standard sizing, but every time it was the same process, keeping you as the customer well aware of what's going on
Unfortunately during transit one of the items must have taken a knock, this during an exceptionally busy time of the year. I inspected the item and it looked good, during fitting, it appeared the casing was damaged. This on the 23rd of December mind you!
I sent an email to their customer services team, getting an immediate confirmation of contact, expecting as you might at Christmas not to receive any response until maybe January from a member of their customer services.
Well...I get a response first thing next morning, may I remind you Christmas Eve, where they acknowledged the damage and immediately began the process for getting information related to a replacement set of blinds to get this rectified
We continued this communication over the Christmas period, I didn't have to wait any longer than 24 hours for any response, infact I think most responses came in less than an hour after I replied. I worked with two members of their team Ellie and Alex, who have just been exceptional.
The best part? Not only is the customer service top notch, the blinds themselves are fantastic, utterly changing the look of the room. Incredibly easy to fit, easy to use and amazing quality.
I would not hesitate to use them again and will highly recommend them when I get the opportunity to do so. This is how you do business, thanks to the whole team!

Resposta da Make My Blinds
The quality of the Venetian blinds is excellent, however one of the three blinds I had ordered was manufactured incorrectly, not once but twice! On the first occasion the width was wrong. I contacted customer service and was dealt with by Gemma who quickly sorted out a replacement, but this arrived with the wrong colour tapes! After another conversation with customer service, this time with Ellie, another replacement is being manufactured. I have yet to receive this but hopefully all will be well this time. So I’ve deleted one star for the poor manufacturing process but absolutely cannot fault the quality of the response from customer service. On both occasions my concerns have been dealt with promptly, courteously and with good humour. Well done to Gemma and Ellie!

Resposta da Make My Blinds
I recently had some issues with broken blinds and brackets. I called customer service and Paul was immediately so helpful, very clear and advised me to send pictures. Very promptly he’s arranged for replacement blinds to be sent to me. Thank you Paul for your kind help!

Resposta da Make My Blinds
Blinds were very good
Colour amazing iron Gray Everything they advertise on website is good. Customer service is good

Resposta da Make My Blinds
Excellent quality blinds. Very easy to order, very easy to install. Good prices

Resposta da Make My Blinds
Bought blinds from make my blinds earlier this year. Excellent service. Quality of blinds is top notch. Easy to install and have no issues with blinds. Working well the last few months.

Resposta da Make My Blinds

Resposta da Make My Blinds
This company was easy and simple to use. I measured my windows using their guides (and triple checked them to make sure I did not have errors). I also paid the little extra to ensure that I could have a replacement should my Perfect Fit blinds not fit and for my piece of mind. They fitted perfectly (as per their name) apart from I measured the depth of our windows wrong (my error) and the company was very quick to send me out more clips without question. Once we had the clips, the blinds clicked into place in no time at all. Would definitely buy them again.

Resposta da Make My Blinds
Terrible quality blinds I wouldn’t recommend

Resposta da Make My Blinds
I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory to get some replacement clips.
Such a helpful young lady a credit to your brand.
Warmest regards, Maxine Scherer

Resposta da Make My Blinds
Unfortunately I cannot recommend make my blinds. Not only having to wait for over 2 weeks and completely wrong tracking sent. The colour is COMPLETELY different to what is on the photo. Unable to help as “i didn't order a sample first”. Then I had a serious issue with skylight blinds which stopped me installing them so I had to return them. I boxed it all up, and contacted them to arrange a return and was told I had to reinstall them and send a video. Shocking company, and will never use again. Blinds 247 is MUCH MUCH BETTER.

Resposta da Make My Blinds
Good quality blinds. Better than I expect. Website very helpful too re measuring etc. plus live chat :) Would buy again

Resposta da Make My Blinds
Does not warrant 1 star.
The worst company I have ever dealt with!!!!!
Quality of the blinds is horrific. Design is horrific. Customer service horrific, my experience was horrific they literally do not care and are not interested if there is an issue. Leaving me with no choice but to contact the Ombudsman and make it known to everybody NOT to order from them. I seriously don't wish anybody to suffer like I have. I ordered the no drill blinds, my room was freshly plastered 2 months ago. The tightening cog is way too large, even touching the top of the window recess but due to the size the blind doesn't fit well and the blind comes underneath my window vents which looks ridiculous from inside and outside the house. I was told there is nothing wrong with the design it's my windows??? Nothing like passing the buck G....!
Nothing on the website states not to use on newly plastered walls and due to the fit it's made a huge hole in my wall. I spoke to G.... who suggested she wouldn't use this type of blind, but how was I supposed to know as there is nothing to state otherwise on the website.
The blinds slip down the window continuously due to the poor design. The chain keeps breaking as the child clip is weak. If I open or close the blinds the chain breaks and the blind slips down the window, who wants a blind they can't use? Colour is different to what I ordered, honestly I could go on forever. Please, please think twice before ordering this shabby and extremely poor quality so called blinds. Please do not make the same mistake as I did. I have put my faith in the Ombudsman who was utterly shocked and appalled by the treatment I had received. I will look forward to getting it sorted via them.

Resposta da Make My Blinds
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