Make My Blinds Opiniões 

13 591
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered 8 sets of blinds which arrived quickly. The quality is excellent and they were easy to install. I did have a slight issue with one blind (entirely my fault) as I entered the wrong le... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What can I say about make my blinds.the Jessica at customer service was excellent cannot thank her enough. I had a fault on my blinds I emailed and explained the problem.she replied straight a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de interiores
  2. Loja de cortinas e persianas

Escrito pela empresa

MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

14 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(13 591)

627 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Reasonably priced and good quality as…

Reasonably priced and good quality as well. Very happy.

25 de agosto de 2025
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Resposta da Make My Blinds

Hi Glen,

Thank you for the great review.

We're really pleased to hear you’re happy with the quality and price of your blinds. It’s wonderful to know you’re very happy with your purchase.

Kind regards
The Make My Blinds Team

Classificada 4 em 5 estrelas

Please with my experience

Please with my experience. Blinds and roller blinds are lovely.

28 de maio de 2025
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Resposta da Make My Blinds

Hi Mavis,

Thank you for your lovely review.

We're really glad to hear you’re pleased with your experience and that both your blinds and roller blinds look great.

If you need anything else in the future, we’re always here to help.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

Excellent as always

Excellent as always

19 de janeiro de 2025
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Resposta da Make My Blinds

Hi Neil,

Thank you for your kind review.

We're delighted to hear everything was excellent as always — we really appreciate your continued support.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

great

I needed to amend my blinds and Katie was extremely helpful and updated me all throughout the process and very promptly too, last minute changes were amended which is a bonus! Thank you

13 de janeiro de 2026
Opinião espontânea
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Resposta da Make My Blinds

Hi Abbie,

Thank you so much for your lovely review.

We're really glad to hear Katie was able to help with your amendments and keep you updated throughout the process — last‑minute changes can be tricky, so it’s great to know everything was sorted promptly for you.

If you need anything else, we’re always here to help.

The Make My Blinds Team

Classificada 5 em 5 estrelas

I had wonderful customer service from Katie

I had wonderful customer service from
Katie customer service executive she arranged a replacement blind that had broken and kept correspondence at every stage, she was informative and friendly, and having worked in retail my entire career it is really refreshing to receive this level of customer service, I am really impressed and wil be highly recommending Make my blinds to all my friends! It’s easy to purchase online but so often the after sales are not good but Katie went the extra mile, so thank you 🙏😊

9 de janeiro de 2026
Opinião espontânea
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Resposta da Make My Blinds

Hi Jason,

Thank you so much for your wonderful review.

We're delighted to hear that Katie provided such informative and friendly service, keeping you updated every step of the way. Going the extra mile for our customers is what we strive for, and it’s fantastic to know this made such a positive impression.

Your recommendation means the world to us—thank you for choosing Make My Blinds.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

I ordered the electric roller blinds…

I ordered the electric roller blinds with the connectivity hub not realising i needed the remote too, Katie was very helpful & arranged for the remote, the blinds look great in the rooms.

9 de janeiro de 2026
Opinião espontânea
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Resposta da Make My Blinds

Hi David,

Thank you for your feedback.

We're so pleased to hear that Katie was able to assist and arrange the remote for you. It’s great to know the blinds look fantastic in your room.

If you need any further help or advice, we’re always here to support you.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

Absolute superstar customer service - Ellie/Alex

Firstly I want to start this review by stating that the ease of purchase and the guarantee of covering mismeasured blinds was a big selling point to me. We ordered multiple samples which wasn't questioned, once we'd made our decision, final measurements and order during their black Friday sales.

Then we waited with baited breath, almost immediately we got notifications of orders, then notifications when the blinds left the factory once they'd been built, when they were to be delivered and a timeslot (MASSIVELY Helpful for a busy family of 4). Our order came in multiple parts/dates due to some of the order being more standard sizing, but every time it was the same process, keeping you as the customer well aware of what's going on

Unfortunately during transit one of the items must have taken a knock, this during an exceptionally busy time of the year. I inspected the item and it looked good, during fitting, it appeared the casing was damaged. This on the 23rd of December mind you!

I sent an email to their customer services team, getting an immediate confirmation of contact, expecting as you might at Christmas not to receive any response until maybe January from a member of their customer services.

Well...I get a response first thing next morning, may I remind you Christmas Eve, where they acknowledged the damage and immediately began the process for getting information related to a replacement set of blinds to get this rectified

We continued this communication over the Christmas period, I didn't have to wait any longer than 24 hours for any response, infact I think most responses came in less than an hour after I replied. I worked with two members of their team Ellie and Alex, who have just been exceptional.

The best part? Not only is the customer service top notch, the blinds themselves are fantastic, utterly changing the look of the room. Incredibly easy to fit, easy to use and amazing quality.

I would not hesitate to use them again and will highly recommend them when I get the opportunity to do so. This is how you do business, thanks to the whole team!

24 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Hi Robert,

Thank you so much for taking the time to share such an amazing and detailed review.

We’re thrilled to hear that the entire process—from ordering samples to receiving your blinds—was smooth and well-communicated. It’s fantastic to know that Ellie and Alex provided exceptional support, even during the busy holiday season, and that your blinds have transformed your space.

Your recommendation means the world to us, and we truly appreciate your trust in our service. If you ever need anything in the future, we’re always here to help.

Kind regards,
The Make My Blinds Team

Classificada 4 em 5 estrelas

Excellent customer service, poor manufacturing

The quality of the Venetian blinds is excellent, however one of the three blinds I had ordered was manufactured incorrectly, not once but twice! On the first occasion the width was wrong. I contacted customer service and was dealt with by Gemma who quickly sorted out a replacement, but this arrived with the wrong colour tapes! After another conversation with customer service, this time with Ellie, another replacement is being manufactured. I have yet to receive this but hopefully all will be well this time. So I’ve deleted one star for the poor manufacturing process but absolutely cannot fault the quality of the response from customer service. On both occasions my concerns have been dealt with promptly, courteously and with good humour. Well done to Gemma and Ellie!

29 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Hi Rhiannon,

Thank you for taking the time to share your experience.

We’re sorry for the inconvenience caused by the manufacturing errors, but we’re delighted to hear that Gemma and Ellie were able to assist you promptly and courteously. Your kind words about their service mean a lot to us, and we’ll make sure they see your feedback. We truly appreciate your patience and understanding, and we’re confident your replacement will be perfect this time.

If you need anything else, we’re always here to help.

Kind regards,
The Make My Blinds Team

Classificada 5 em 5 estrelas

I recently had some issues with broken…

I recently had some issues with broken blinds and brackets. I called customer service and Paul was immediately so helpful, very clear and advised me to send pictures. Very promptly he’s arranged for replacement blinds to be sent to me. Thank you Paul for your kind help!

7 de janeiro de 2026
Opinião espontânea
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Resposta da Make My Blinds

Hi Amy,

Thank you so much for your kind words.

We're delighted to hear that Paul was able to assist you promptly and clearly, and that your replacement blinds were arranged without delay. Providing helpful and efficient service is what we strive for every day.

If you need any further assistance, please don’t hesitate to reach out.

Kind regards,
The Make My Blinds team

Classificada 4 em 5 estrelas

Venetian blinds iron grey

Blinds were very good
Colour amazing iron Gray Everything they advertise on website is good. Customer service is good

24 de outubro de 2025
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Resposta da Make My Blinds

Hi Amanda,

Thank you for your lovely review.

We’re so pleased to hear you’re happy with your Venetian blinds and that the Iron Grey colour is exactly what you hoped for. It’s great to know both the product and our customer service lived up to your expectations.

Thanks again for choosing us.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

Excellent quality blinds

Excellent quality blinds. Very easy to order, very easy to install. Good prices

12 de novembro de 2025
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Resposta da Make My Blinds

Hi Bonnie,

Thank you for your wonderful review.

We’re delighted to hear that you found the ordering and installation process so easy, and that you’re pleased with the quality and price of your blinds.

We really appreciate you choosing us.

Kind regards,
The Make My Blinds Team

Classificada 5 em 5 estrelas

Bought blinds from make my blinds…

Bought blinds from make my blinds earlier this year. Excellent service. Quality of blinds is top notch. Easy to install and have no issues with blinds. Working well the last few months.

14 de abril de 2025
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Resposta da Make My Blinds

Hi Brian,

Thank you for your review.

We are glad that you found installing them easy.

Best Wishes
Make My Blinds Team

Classificada 5 em 5 estrelas

Great products & Service

Great products, well made and quick delivery

20 de novembro de 2025
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Resposta da Make My Blinds

Hi Nick,

Thank you for your review.

We are really pleased to hear how happy you are with the product and delivery.

Best Wishes
Make My Blinds Team

Classificada 5 em 5 estrelas

Easy to fit and great blinds

This company was easy and simple to use. I measured my windows using their guides (and triple checked them to make sure I did not have errors). I also paid the little extra to ensure that I could have a replacement should my Perfect Fit blinds not fit and for my piece of mind. They fitted perfectly (as per their name) apart from I measured the depth of our windows wrong (my error) and the company was very quick to send me out more clips without question. Once we had the clips, the blinds clicked into place in no time at all. Would definitely buy them again.

27 de dezembro de 2025
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Resposta da Make My Blinds

Hi Helen,

Thank you for your 5 star review.

We are pleased to hear you found the process easy.

Best Wishes
Make My Blinds Team

Classificada 1 em 5 estrelas

Terrible quality blinds I wouldn’t…

Terrible quality blinds I wouldn’t recommend

26 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Dear Erika,

Thank you for your review, and we’re sorry to hear you’re disappointed with the quality of your blinds.

One of our aftercare team will be reaching out to you shortly to discuss your concerns and help put things right.

Kind regards
The Make My Blinds Team

Classificada 5 em 5 estrelas

Fantastic customer care

I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory to get some replacement clips.

Such a helpful young lady a credit to your brand.

Warmest regards, Maxine Scherer

13 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Hi Maxine,

Thank you for your 5 star review and kind words about Caitlen. I will of course be passing this on to ger.

Best Wishes
Make my Blinds Team

Classificada 1 em 5 estrelas

Unfortunately I cannot recommend make…

Unfortunately I cannot recommend make my blinds. Not only having to wait for over 2 weeks and completely wrong tracking sent. The colour is COMPLETELY different to what is on the photo. Unable to help as “i didn't order a sample first”. Then I had a serious issue with skylight blinds which stopped me installing them so I had to return them. I boxed it all up, and contacted them to arrange a return and was told I had to reinstall them and send a video. Shocking company, and will never use again. Blinds 247 is MUCH MUCH BETTER.

24 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Dear Stephen,

I'm really sorry to hear about the issues you've experienced — from the delays and incorrect tracking to the concerns about the colour and the skylight blinds. This is certainly not the experience we want for our customers.

We apologise for the inconvenience, and I understand that one of our team members is currently assisting you to help resolve this. Once we have all the details needed, we’ll make sure your case is looked into thoroughly.

Thank you for your patience, and for bringing this to our attention.

Kind regards,
The Make My Blinds Team

Classificada 5 em 5 estrelas

Good quality blinds

Good quality blinds. Better than I expect. Website very helpful too re measuring etc. plus live chat :) Would buy again

14 de novembro de 2025
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Resposta da Make My Blinds

Hi Mr Holman,

Thank you for your review.

We love that the blinds were better than expected, and that you found the website and live chat easy.

We look forward to working with you again.

Best Wishes
Make My Blinds Team

Classificada 1 em 5 estrelas

Does not warrant 1 star.

Does not warrant 1 star.
The worst company I have ever dealt with!!!!!
Quality of the blinds is horrific. Design is horrific. Customer service horrific, my experience was horrific they literally do not care and are not interested if there is an issue. Leaving me with no choice but to contact the Ombudsman and make it known to everybody NOT to order from them. I seriously don't wish anybody to suffer like I have. I ordered the no drill blinds, my room was freshly plastered 2 months ago. The tightening cog is way too large, even touching the top of the window recess but due to the size the blind doesn't fit well and the blind comes underneath my window vents which looks ridiculous from inside and outside the house. I was told there is nothing wrong with the design it's my windows??? Nothing like passing the buck G....!
Nothing on the website states not to use on newly plastered walls and due to the fit it's made a huge hole in my wall. I spoke to G.... who suggested she wouldn't use this type of blind, but how was I supposed to know as there is nothing to state otherwise on the website.
The blinds slip down the window continuously due to the poor design. The chain keeps breaking as the child clip is weak. If I open or close the blinds the chain breaks and the blind slips down the window, who wants a blind they can't use? Colour is different to what I ordered, honestly I could go on forever. Please, please think twice before ordering this shabby and extremely poor quality so called blinds. Please do not make the same mistake as I did. I have put my faith in the Ombudsman who was utterly shocked and appalled by the treatment I had received. I will look forward to getting it sorted via them.

29 de dezembro de 2025
Opinião espontânea
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Resposta da Make My Blinds

Dear Sandie,

Thank you for your review, and we’re very sorry for the distress this has caused.

This isn’t the experience we want for our customers, and we apologise for the issues you’ve described with the product and service. Your feedback has been passed to our teams for review, and we will fully cooperate with the Ombudsman to ensure your case is resolved.

If you need anything further from us in the meantime, we’re here to help.

Kind regards,
The Make My Blinds Team

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