Makeup online Opiniões 679

Finally got my order. This is not Make.up's fault. It was posted on 1/05/21 as stated on their website. Normally I would have thought yes I've been scammed. But I think the problem is DPD with international parcels since Brexit as I've similar happen with an another online company who I've ordered from for years. Make up have kept me updated saying there has been a problem and it was stuck in customs and have apologise. Hopefully Brexit won't be the end of this company because their customer service has been good and when I first queried with them. I got a very prompt reply.

I'm so disappointed. May be its not a scam but it looks like this. My problem is that they made a refund to person who ordered a gift for me but I didn't ask for refund.

I'm asking for moral compensation or they should spend their money to send me parcel. What ever. Why its should be my problem??? I reported about them to police. Hope I get moral compensation and parcel.

Just got my order that I made 18th of May and we have 16th of June now. While waiting I contacted company and they said the package is stuck at customs and I can ask for return if I want. I got it eventually and it seems fine, but the problem is that th company doesn't say that they send products from Poland or EU generally when you make an order. I think it's not very fair towards customers as people should now before that they may need to wait longer for their order. I won't buy anything from them again though.

This company is not a scam. READ the old reviews! They all 5 stars! The problem stared after Brexit! It’s DPD / CUSTOMS FAULT !!!
The customer service is lovely and very helpful. We just need to wait for the Brexit mess to clear. I can’t wait as I’m gona be regular customers 👌💕

Waiting for my order couple of week and still didn't get it, it is a joke company

Following up what everyone else has said. I order something 7 weeks ago. At first, everything looked fine. I was told the order had been assigned to DPD a couple of days after I ordered it but then the fun and games started. DPD UK, who I just spoke to this morning, said they took receipt of the order on the 7th June - that's 6 weeks after I ordered it. The product failed custims though as the merchant hadn't filled out the paperwork correctly and the item is being returned to the seller. I have already emailed the company 3 times to ask that this be cancelled and refunded and they are no longer replying. Hard to work out if they're scammers or just waaaaay out of their depth but I would absolutely avoid and won't be using them again.

I ordered month ago! They still sending me an e-mail with and issue about delivery problem.

Also, I Call them ask for my refund. They said to me, they gave me refund already. Before I break the call I check my bank account but I haven’t got any money from them. She said me they have an letter to proof their words when I don’t have any transaction.

Scam! Scam! Scam!

I placed an order which was confirmed, two weeks later still nothing so contacted the company who stated that there was a technical error.

After a week of messing around with they are going to sent it and that it is packed, they notify me that they have cancelled the order due to a technical issue and will refund me in 3 to 7 days

Total joke of a company and one to avoid

Worst experience avoid
They were keep saying to wait to the parcel almost a months then I have asked for refund they said 3-7 working day I have check account no refund asked again they said is my bank Halifax fault is just taking longer to proceed now is 2 months no refund given

Avoid!!!
I didn't receive my items,
Ask for refund, I received my money after almost two weeks.
I was reporting this site to fraud online, and stopped half way because they finally sent back my money.
Do not recommend to buy from them.

Its a follow up of my previous review, even though the delivery date was late by about 2 weeks ( which I contacted then and received a prompt refund less then 24 hrs thereafter). Today I received the item and its is a geuine perfume, they agreed I can keep the item and then will send an invoice, in my experience its not a scam, delayed yes but its a genuine company, Will buy again but this time expecting some delay.

I must admit that I was a bit concerned about my order after reading reviews after placing.
Makeup.uk have kept in regular touch and I am pleased to say that my order has just been delivered by DPD, 3 weeks after I had expected it. I have just had an email from DPD to say it will be delivered tomorrow.

I was waitnig 4 weeks for my parcel and after this time I decided to cancel my order. I got my money back during tree days after sending mail to customer service.

Worst company ever...
The company is based outside of uk which doesn’t say on the website!
Ordered my make up stuff 2 months ago and still haven’t received it !
I’ve asked for a refund many times however there was no response!

Wouldn’t recommend at all. !!!

One of the worst experience ever with an online shop.
1-The warehouse is outside of Uk(Which is not advertised on site)
2-The contact phone number is not in use.
3-From the email address takes ages to get an answer back.
4-Advertised to get the order in 4 to 6 days(You can be considered lucky if you get a answer to your email in this period of time,so don't even think about to get the order in this time..)
I asked for a refund more than a week ago,no answer-Reported to the Trading Standards Authority,hope they will investigate this company further and finally will take the right decision,to avoid other people to be in the same situation.
So,in the end,you can have a few type of experiences when shopping online:surprisingly good,good,acceptable,bearable,bad,nightmare....and this-SCAM.
Thank you.

as everyone else I have placed an order on makeup.uk without checking the reviews and only realized there is an issue when I haven't received my order. The company is responding quickly to the emails and assuring the package got stuck in customs. I have lost my patience after a month of waiting and asked for a refund. I have received my money back within 5 days, so this is not a scam as everyone say. However the company have lead the customers to believe they are based in UK, when they actually send orders from EU. This is disappointing because the only reason I placed my order is because I wanted a quick delivery of Polish beauty products. overall experience very bad and stressful, however I'm glad I got the refund, hence 2 stars

I am so sad I didnt read the reviews before I decided to order. My package is still not with me... i am sending lots of goodies from Poland and got them even now, after Brexit after 7 days...

The same experience as other people here. The same excuses!
Ordered in April and now requested refund but not respond .
Don’t use this company, obviously scammers!

What ??? You obviously work for them . Ordered 8 weeks ago and was given some cack about customs . Makeup UK need customs to deliver to Yorkshire ? Oh I see . Scam number 1 then . After 4 weeks was offered refund . I accepted . Still no sign despite numerous messages . I have written it off as a lesson learned so yes I believe I fit your criteria for the right to call them scammers .

These people are NOT SCAMMERS. If you're dissatisfied with the length of time it's taking for your order to be delivered then request a refund and you'll get one. That's been my experience anyway. Until you've actually lost money and been refused a refund I suggest that you stop wrongly accusing these people as being scammers. They most definitely are NOT SCAMMERS!!!