Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 1 em 5 estrelas

Reported faulty product, both email and contact us form ignored. Chased & told it comes out like that & if I order another type off website they’ll send extras. Atrocious, I’ve wasted enough money on... Ver mais

Classificada 5 em 5 estrelas

We really like the product but, unfortunately we have had some problems with the delivery. On both occasions I let them know & Scott resolved it without delay. So great customer service

Classificada 5 em 5 estrelas

Order from Malibu quite a few times for our sun creams. We received an email from Angela regarding our latest order to inform us of some items not being in stock. We could either receive a refund or t... Ver mais

Classificada 1 em 5 estrelas

Family of 3 with a 3 year old! Very first day using factor 50 often we got absolutely burnt! The 3 year old cried most of the night! Great start to the holidays

Informações sobre a empresa


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

30 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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3,4

Todas as opiniões

(30)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Problems resolved

We really like the product but, unfortunately we have had some problems with the delivery.
On both occasions I let them know & Scott resolved it without delay.
So great customer service

7 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Faulty Product not as advertised

Reported faulty product, both email and contact us form ignored. Chased & told it comes out like that & if I order another type off website they’ll send extras. Atrocious, I’ve wasted enough money on their faulty item. Logged complaint as it is NOT a continuous spray or fine mist as stated on their product! In my experience both their products and customer service fail and need improvements

26 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I haven't actually purchased direct…

I haven't actually purchased direct from Malibu sun but I have used there factor 15 sun lotion. I suffer from very severe prickly heat. I have tried many sun lotions and not one of them have worked until this February in Tenerife when my friend and I lost our sun lotion and they didn't sell piz buin in the local shops where we were staying so I picked up the Malibu and for the first time in 30+ years I was able to sunbathe without being afraid of the inevitable happening I'd be covered in prickly heat, and now for the first time in many many years I had a tan without itchy soreness that had been spoiling my holidays for years and I'm looking forward to being hives free from here on whilst feeling protected from the sun. And all because my friend and I lost her sun lotion.

8 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect service

Contacted Malibu with a query on factory 12 sunscreen. Angela went the extra mile to see if there was any left in stock and got back to me very promptly. It isn't often that I receive such an obliging, pleasant and professional service when I contact companies with a query. Huge thanks to Malibu and especially Angela!

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Have used Malibu for many years and love it! There was a problem with my latest order, with an item being out of stock, but this didn't show on the website. Quickly received an email apologising & informing me of my options - refund/wait - & decided to get a refund. The remaining items were despatched same day & the refund was processed the same day. When I received the order there was some freebies too! Excellent customer service, special mention deserved for Angela. Great company, great communications, great service.

2 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant

Placed an order online and one of the products wasn’t available. Received an email from Angela informing me of this and offering either a refund or to wait for the product coming back in stock. Opted to wait and item was literally sent within 2 days. Received another email notifying myself of this. Product arrived with a couple of freebies in aswell. Brilliant service and communication. Would not hesitate in ordering again. Fantastic service

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best customer service I’ve ever received!

I don’t usually leave reviews but thought I would in this instance as the service I received was above, beyond and amazing. I would like to mention Angela by name, she’s a credit to the business and Malibu are lucky to have such helpful and trustworthy staff. She kept me informed regarding my order that wasn’t in stock and responded to me quickly with a solution to a potential problem. Thank you for all your help and making sure I had my order in time for my holiday! Plus some freebies! ☀️

14 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love the products

Love the products, when there was an issue with my order, some products not showing as out of stock, an email was received with a solution straight away, they kindly sent us some free goodies too, many thanks

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Order from Malibu quite a few times for our sun creams. We received an email from Angela regarding our latest order to inform us of some items not being in stock. We could either receive a refund or they offered to send the nearest replacement with a couple of freebies. We accepted replacements & our order was delivered a couple of days later. Excellent customer service & products. Thank you Angela

6 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fast efficient service

Fast efficient service. Very friendly helpful staff especially Angela who went above and beyond with my order. I would not hesitate to order again and would highly recommend the company.

14 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and free delivery

Ordered 2 bottles of SPF4 sun lotion from Malibu and received an e-mail the next day from Angela in the office saying unfortunately factor 4 was out of stock and would I like factor 6 or 8 instead. I opted for SPF6 and two days later I received 3 bottles of the SPF6, as well as 2 bottles of hand sanitiser, 2 lip balms and a SPF50 face cream for the inconvenience.
I can't fault the service from Angela and the team will definitely order from Malibu again. Thank you.

8 de abril de 2025
Opinião espontânea

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