Mama Bamboo Opiniões 575

we're a regular with these guys, i think they are excellent and very eco. Happy and would recommend to others

Misleading sizing, overnight leaks and difficult and expensive return experience. Customer services explained that the information on the website is wrong and didn't offer much help, so I will be switching to a different brand.

Very responsive, flexible and understanding when I have had to contact them.

We hold a subscription with Mama Bamboo and have done for our one year old since birth. The service is reliable & easy to manage. You get a feel for your supply at home & can adjust your delivery with no hassle as you need.

Excellent quality, never had any problems with skin rash or leaks with these nappies, they feel soft and comfy. Plus they don't cost the earth. It's also nice to support a small local business. Last but not least, the customer service has been the same quality level as their products.

I always find that the Mama Bamboo team goes above and beyond in their customer service. I’ve had many dealings with them and always receive a helpful and quick response. Today was no different when I had a subscription issue (I forgot to change the size I needed) which was dealt with incredibly quickly and resolved without issue by Emma.

It doesn’t hurt that the products are the best on the market either! I use them for my newborn and 2yo who’s potty training. I also have the bamboo plates and I will continue to use the wipes even after my little ones are grown as they’re incredible quality.

Great service, prompt delivery

These nappies are just wonderful. They fit well (although size 4 has not been the greatest fit in comparison with the earlier ones. Size 4 pulls ups are better though!)
Compared to other bamboo nappies we’ve tried these stand up to wetting and soiling brilliantly and the surface of the nappy is strong and very absorbent. We’ve had other nappies come apart slightly leaving an itchy residue but these are great. Really recommend!

My favourite nappies of all. No nappy rash, no leaks and no nasty chemicals on baby's skin.

Great product, comfortable & reliable.
Easy to use website & subscription option. Easy to amend subscription to alter size as baby grows.
Highly recommend

Happy repeat customer. Second Granddaughter (10 month) has been using since born. First Granddaughter (now 3) used until toilet training. Whole family pleased with quality and delivery service. A+++++

The product has been phenomenal, I cannot even compare to normal diapers. The website ordering experience is a little clunky but has worked fine and the team are very communicative and the order and fulfilment processes have been as expected. Great experience.

Poor experience with delivery of these nappies where they suddenly stopped bringing them to the house and instead delivered them to random stores miles away. Customer service fast to respond but weren't able to fix it. Nappies would also leak semi frequently and are very bulky.

Love the nappies and wipes. Excellent customer service as well.

Signed up for the newborn trial and haven’t regretted it for a second! Excellent nappies for tiny bums (our son was 6lb 10oz). Super absorbent, they fit beautifully so no leaks & they’re a decent length at the back - therefore preventing even the most explosive poonami from destroying baby gros!
The wipes are gentle on the skin but effective for cleaning up, and the nappy bags are easy to open.
Can’t recommend enough!

Amazing customer service ~ they came back to me really quickly and sorted my issue out without any hesitation.

Terrible customer service when there’s a problem.
Recurring fault with size 3 nappies. Notified company immediately yet they kept sending me faulty batches where the base of the tab comes off nappy, leaving my little one soaked and the nappy hanging off. This happened with every nappy in eight packs!
Notified the company immediately back in January but they continued to send me the faulty batch. I had to cancel subscription and I’m now nearly £100 out of pocket.
The company expect me to return two 4kg boxes to the post office with a baby on my own?
Mama bamboo customer service were only going to credit £7 originally when pushed and weren’t going to investigate. They refuse to arrange collection of faulty items despite me sending pictures etc at their request.
I originally requested replacements as I was without any useable nappies and they’ve again refused. I now want a full refund which I doubt I will ever get.
I’m advised the company are in breach of consumer trading laws as the duty is on them to replace and collect if inconvenient to the consumer and trading standards are now notified/involved.
I had used these nappies since my little one was a newborn and had been very happy with the product.
However, I would avoid signing up to the subscription service due to the poor customer service if there’s a problem. If you must use this brand I’d buy through another store/organisation so you are protected.
It’s not right that they treat customers so poorly and are in breach of consumer trading laws.