Maple Prime Opiniões 198

TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

​"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de cosméticos e perfumes

Escrito pela empresa

Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

198 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

If you don’t mind waiting a while

I ordered my cologne on the 1st and they didn’t even create the label and ship until the 15th. They claim if the item isn’t in stock and is back ordered they will notify. My item wasn’t back ordered, it just took them that long. Tracking is currently saying the 20th. This is the states btw not over seas. I could’ve ordered from just about anywhere and it would ship and arrive in less than a week. Had they just been up front from the beginning I wouldn’t be writing this review. So many better options to buy from. Will not use Maple Prime again.

1 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased 2 samples they were 7.5 ml…

I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called someone called me back they must of called me from there house.all I heard was dogs barking I think they ran out of the product and tell me that size because it show out of stock when I went back on they lost my business I have 35 colognes if I like the samples I will purchase the full bottle

13 de abril de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Hello

Hello, I'm new to this website & I'm confused as to why my purchase hasn't been shipped after ordering 5 days ago...please help

6 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

It’s been 3 days since I ordered it and…

It’s been 3 days since I ordered it and hasn’t even shipped yet

9 de abril de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Hi there,

We’re really sorry to hear about your experience—we completely understand how concerning it is when your order hasn’t shipped yet.

We truly care about our customers’ experience and would like to look into what may have happened with your order. Please feel free to reach out to our Customer Support team or share your order details so we can assist you as quickly as possible.

We appreciate your patience and the opportunity to make this right.

Classificada 1 em 5 estrelas

Ordered it almost 2 weeks ago n it…

Ordered it almost 2 weeks ago n it still hasn’t even been shipped

26 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

We’re very sorry for the delay — we understand how frustrating this must be. This isn’t the experience we aim to provide.

Please reach out to our Customer Support team with your order details so we can check what’s causing the delay and assist you as soon as possible.

Classificada 3 em 5 estrelas

It does not say the day i am going to…

It does not say the day i am going to get the package

23 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Hi there,

We’re sorry to hear that you didn’t receive your order notifications.

Please feel free to reach out to our Customer Support team, or share your order number here, and we’ll be happy to provide you with the latest tracking and delivery details right away.

Classificada 5 em 5 estrelas

Quick shipping

Quick shipping, great customer service and authentic product, will be making more purchases!

19 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you for your kind words! We’re delighted to hear that you were happy with the shipping, customer service, and product authenticity. We truly appreciate your support and look forward to serving you again.

Classificada 5 em 5 estrelas

A+ overall experience

The online ordering was simply and fast. Item shipped quickly. Overall very satified with my purchase.

17 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you for your kind feedback! We’re thrilled to hear that your ordering experience was simple and fast, and that your item arrived quickly. We truly appreciate your support and are glad you’re satisfied with your purchase.

Classificada 5 em 5 estrelas

Excellent customer service!

Excellent customer service!
I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing!
Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.

16 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and professionally, and that you’re happy with the fragrances and delivery. Your support means a lot to us, and we look forward to serving you again in the future.

Classificada 4 em 5 estrelas

100% Authentic & Fast Shipping – Just watch the versions

​"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"

17 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you very much for your thoughtful and detailed feedback. We are truly pleased to hear that you had a positive experience and that you are satisfied with the authenticity and delivery of your order. We sincerely appreciate you bringing the listing discrepancy to our attention. Your feedback is incredibly valuable, and we are actively working to ensure that our product images accurately reflect our current inventory to avoid any confusion. Thank you once again for your support and understanding. We genuinely look forward to the opportunity to serve you again in the future.

Classificada 5 em 5 estrelas

Smooth buying experience from start to…

Smooth buying experience from start to finish.

22 de janeiro de 2026
logótipo da Maple Prime

Resposta da Maple Prime

Thank you for your kind feedback! We’re delighted to hear that you had a smooth buying experience from start to finish. We truly appreciate your support and look forward to serving you again.

Classificada 1 em 5 estrelas

Overpriced garbage

Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.

16 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Hi,

Thank you for your feedback—we’re sorry to hear about your experience.

Unfortunately, your order was affected by a pricing error and had to be canceled. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused.

The discount offered was intended as a gesture of goodwill, though we understand it may not have met your expectations.

If there’s anything further we can assist you with, please feel free to reach out.

Classificada 1 em 5 estrelas

Order 23161985 return

Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.

1 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

We’re very sorry to hear about this experience and truly apologize for the frustration caused.

This situation does not reflect the level of service we aim to provide, and we completely understand how disappointing it must have been—especially given that the issue originated from a listing error on our end. Please know that we are currently making internal corrections to prevent situations like this from happening again, including improvements to our listing accuracy and return handling processes.

Our team has also reached out directly to offer a solution and compensation for the inconvenience caused. We truly value our customers’ time and appreciate the opportunity to make this right.

Thank you for bringing this to our attention.

Classificada 5 em 5 estrelas

best company

best company fast shipping and great pricing

2 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you so much for your wonderful feedback! We truly appreciate your support and are glad to hear you’re happy with our fast shipping and pricing.

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly

27 de janeiro de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you so much for your kind words! We’re truly glad we could resolve the issue quickly and provide a positive experience. We sincerely appreciate your support and look forward to serving you again.

Classificada 5 em 5 estrelas

I’ve had the Paco one million elixir…

I’ve had the Paco one million elixir before and this is a 1 to 1 I honestly can not tell the difference.

3 de março de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you for sharing your experience! We’re happy to hear that the fragrance met your expectations and matched what you were hoping for.

Classificada 5 em 5 estrelas

Great customer service and legit product

A bit skeptical at first obviously with discounters but everything was legit and the customer service was quick and helpful 👍🏼

1 de fevereiro de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you for your kind words! We’re glad to hear that your experience with our products and customer service was positive. We truly appreciate your trust and support.

Classificada 5 em 5 estrelas

A+++ Discounter

I’ve had issues with my order and every time their customer service has reached out promptly and handled the situation above and beyond. Fast shipping and great prices. In terms of fragrance discounters, I would rate them A+++. I recommend them every time.

24 de fevereiro de 2026
Opinião espontânea
logótipo da Maple Prime

Resposta da Maple Prime

Thank you so much for your kind words and continued support! We truly appreciate your trust in us and are always here to help. It means a lot to know you’ve had a great experience with our customer service, shipping, and prices. We look forward to serving you again soon!

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