Very bad support
I ran into a genuine bug fairly early on using Mapstr: when filtering by two tags at once in cumulative mode, the map goes completely blank instead of showing places matching either tag. I reported this clearly, including a screenshot, and confirmed I was on the latest app version (4.5.1).
Despite going back and forth over nine separate emails, I got almost no real troubleshooting — just short, one-line replies like “it works for us,” with no follow-up questions, no acknowledgment of the screenshot I’d sent, and no attempt to dig into why it wasn’t working on my end. Each reply felt like it was resetting the conversation rather than building on what I’d already explained.
The tone throughout was sharp, direct and very impersonal, which made an already frustrating technical issue more frustrating still. I never got the bug resolved, and the overall experience has put me off considering a paid subscription. The support left a lot to be desired.