Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great quick delivery and service. Product look and quality absolutely brilliant. Will buy again

Classificada 5 em 5 estrelas

Order came quickly, top was slightly too small (my fault ordering wrong size). Ordered online but returned in store for a bigger size. Really helpful in store, which is immaculate with great range of... Ver mais

Classificada 5 em 5 estrelas

Shop was recommended to me by work colleagues ,I went in to buy a top for sons birthday that he had been asking for but I ended up buying a full outfit. Clothes are great quality and the staff were ve... Ver mais

Classificada 5 em 5 estrelas

Ordered online .Was ready to collect from store next day .Ordered jacket to go with pants ordered previously from Marai .Jacket was amazing quality and style ,my son loved it .Best quality clothing ,f... Ver mais

Informações sobre a empresa

  1. Loja de moda masculina
  2. Loja de roupa desportiva
  3. Loja de roupa
  4. Loja de roupas desportivas
  5. Fábrica de t-shirts

Escrito pela empresa

Marai is the about the combination of technical fabrics and designed decisions lead by wearability and comfort combined with considered tailoring techniques and design choices. What is the Marai story, it's about leading a new way development of to create a new wardrobe.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

142 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Customer service and quality of clothing is 10/10

Material on clothing are unmatched won’t find a better feeling wardrobe. Love this brand, easy to use website and store has brilliant customer service. These sale items are an absolute steal.

5 de abril de 2023
Opinião espontânea
logótipo da Marai

Resposta da Marai

Thanks Bradley, we really appreciate the kind words and we're very happy to hear you had a good experience with us.

Classificada 5 em 5 estrelas

Quality

Quality! Great customer service

18 de março de 2023
logótipo da Marai

Resposta da Marai

Thank you very much William

Classificada 5 em 5 estrelas

Really friendly and helpful guys

Really friendly and helpful guys, the quality of the clothes are top of the range, love the RnB vibes going on , feel relaxed and not pushed to buy . Well done chris and ben !

11 de março de 2023
Opinião espontânea
logótipo da Marai

Resposta da Marai

Thank you Angela, we always appreciate the kind words

Classificada 5 em 5 estrelas

Quality as always

Delivered on time, clothes are quality and great service as always from Martin and the team!

25 de fevereiro de 2023
logótipo da Marai

Resposta da Marai

Thanks Will we will pass on your message to Martin, glad to hear you had a positive experience with us

Classificada 5 em 5 estrelas

My order was eligible for next day…

My order was eligible for next day delivery but Marai were unsure if they could make that as they didn’t have one part of my order to hand. The guys rang me to ask what I wanted to do & were great. In the end my order did arrive the following day but it’s great that they get in touch to explain what’s going on

23 de fevereiro de 2023
logótipo da Marai

Resposta da Marai

We really appreciate messages like this, being a small independent business customer service is a big deal to us. Glad to hear you were happy with our service mate

Classificada 5 em 5 estrelas

Overshirt

Excellent fit. Excellent material. Good value

22 de fevereiro de 2023
logótipo da Marai

Resposta da Marai

Thank you very much Alvin, we appreciate the kind words

Classificada 2 em 5 estrelas

rubbish customer service

I ordered a medium and on the website it still says free returns. I had to pay postage on return and when it arrived back to me they didn't want to swap for a smaller size because it had "signs of wear" keep in mind i wore it once to try on.

3 de fevereiro de 2023
logótipo da Marai

Resposta da Marai

Hi Jean,

First of all we would like to apologise that you were unhappy with how your issue was dealt with.

After looking into the situation myself, I can see that a member of our returns team emailed you back about how the return broke several of our returns policies which can be found on our site here: https://marai.co.uk/policies/refund-policy

For example, the item had clear signs of wear and was not in a sellable condition as decided by our returns team. Furthermore, the item was missing the original tags, which instantly nulls the chance for an exchange or return. Finally, it has been our policy to not offer free returns for over a year now which can also be clearly seen on our site and in our returns and exchange policy on the first line of the opening paragraph.

As we are a small team, customer relations are very important to us, and we would never resell an item that we would not be happy with our customers receiving meaning returns or exchanges are held to a high standard, as we are sure you would not be happy to receive a new item that had clear signs of wear from a company.

Best,

MARAI

Classificada 5 em 5 estrelas

Great delivery service

Great delivery service. Product is quality, really nice fit and washes well. Had a return to make, as the product didn’t suit me, I messed that up and the customer service was really helpful and very quick to respond. Already ordering other clothing items.

23 de janeiro de 2023
Classificada 5 em 5 estrelas

Cool stylish original products

Cool stylish original products. Quality of garment received and speed of delivery excellent. Payment options offered are a plus too. Will definitely order from Marai again.

29 de dezembro de 2022

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