1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... Ver mais
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The joining process was flawless, excellent and timely communication. Laura was very helpful. So much better experience than I had with Yamaha Insurance who did their best to be uncontactable. So... Ver mais
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the claim process and approval was quick and easy. From the moment i sent my quotation for repairs it was approved in a matter of minutes and i could get the repair underway.
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To Renew my Policy that had already expired was an easy transition to convert yearly to monthly payment which the Mariner Insurance already had existing signed documents to make transparency a lo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Informações de contacto
2 Reg Savory Place, 2013, Auckland, Nova Zelândia
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to deal with Great helpful staff…
Easy to deal with Great helpful staff member on phone
24 de março de 2026
Resposta da Mariner Insurance
Hi Kathi, thanks for your review and kind words. Great to hear the Mariner team provided you with helpful service to get cover in place for your boat. Welcome aboard!
Fast and efficient with quick call back…
Fast and efficient with quick call back and friendly service
19 de março de 2026
Resposta da Mariner Insurance
Hi Liezel, thank you for your review. We’re glad happy to hear the Mariner team provided fast and efficient service, with a quick call back and friendly support. Welcome aboard!
Great on-line portal and able to set up…
Great on-line portal and able to set up insurance in a few minutes after purchasing boat. By phone they are always great to deal with - friendly and provide clear answers to questions.
23 de março de 2026
Resposta da Mariner Insurance
Hi Craig, thanks so much for your great feedback! We’re pleased to hear you find our online portal quick and easy to use and that getting cover in place after purchasing your boat was seamless. It’s also great to know our team continues to deliver friendly service and provide clear answers when you call. Great to have you aboard!
you answered the phone I was not on…
you answered the phone I was not on hold for 20 mins
20 de março de 2026
Resposta da Mariner Insurance
Hi Bob, thanks for your feedback. We’re glad you got straight through to the team and didn’t have to sit on hold - that’s exactly how it should be. Welcome aboard!
Resposta da Mariner Insurance
Hi Chris, thanks for your great feedback! We’re glad to hear the process was quick and easy, and that you received great customer service from the Mariner team. Welcome aboard!
your response time and your very clear…
your response time and your very clear and precise reply .
20 de março de 2026
Resposta da Mariner Insurance
Hi Des, thank you for your feedback! We’re pleased to hear you found our response time prompt and our communication clear and precise. Great to have you aboard!
Resposta da Mariner Insurance
Hi Jim, thank you for your review. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!
It was easy to get a quote on line…
It was easy to get a quote on line which was competitive then easy to accept and i was insured. No hassles
12 de março de 2026
Resposta da Mariner Insurance
Hi Ian, thanks for your feedback! We’re pleased to hear you found the Mariner online service quick and easy, and that we were able to put competitively priced cover in place for you. Welcome aboard!
Very helpful and easy to deal with
Very helpful and easy to deal with. When I ran into difficulties trying to submit details online I phoned back and the deal was completed by phone.
12 de março de 2026
Resposta da Mariner Insurance
Hi Cheryl, thanks for your review and kind words! We’re glad the team was able to assist and make things easy for you. While online isn’t always seamless, we’re pleased a quick call helped get everything sorted promptly. We appreciate you taking the time to share your experience - Welcome aboard!
Very easy to do over rhe phone ...just…
Very easy to do over rhe phone ...just a little too long to process
11 de março de 2026
Resposta da Mariner Insurance
Hi, thanks for your feedback - it’s great to hear the process of getting cover in place was easy over the phone!
In most cases, completing a proposal via our website is the quickest option, as there’s quite a bit of information required to arrange cover, which naturally takes a little longer to gather over the phone. While the Mariner team are amazing, they’re not quite as fast as a computer!
From the start of your call to processing payment, the process took a total of 21 minutes, with policy documents emailed out just another 10 minutes later - we think that’s pretty speedy! We appreciate you sharing your experience and will continue working to make things even smoother. Welcome aboard!
Resposta da Mariner Insurance
Hi John & Linda, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Very quick communication
18 de março de 2026
Resposta da Mariner Insurance
Hi Kevin, thanks for your review and kind words. Great to hear the Mariner Crew provided quick communication to get your boat insured. Welcome aboard!
friendy people on the phone
4 de março de 2026
Resposta da Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner team are offering professional and friendly service. Welcome aboard!
They knew the zephyr class and the…
They knew the zephyr class and the cover is good value.
9 de março de 2026
Resposta da Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner Crew were knowledgeable and able to provide great cover at a competitive value. Welcome aboard!
Resposta da Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Good communication
Good communication, understanding of our position , quick on confirmation of policy
4 de março de 2026
Resposta da Mariner Insurance
Hi Graham, thanks for your review and feedback. Great to hear the Mariner team were able to help you with getting hassle free cover for your vessel - Welcome aboard!
Very responsive and helpful staff
Very responsive and helpful staff, made the process easy
4 de março de 2026
Resposta da Mariner Insurance
Hi there, thank you for your review. We’re pleased to hear the Mariner team was responsive and helpful, and that we could make the process of getting cover for your vessel easy for you. Welcome aboard!
Very happy with the prompt response…
Very happy with the prompt response after long delay in purchase
3 de março de 2026
Resposta da Mariner Insurance
Hi there, thank you for your review. Great to hear our team was responsive and able to make the process of getting cover quick and easy. Welcome aboard!
It’s just so easy
7 de março de 2026
Resposta da Mariner Insurance
Hi Kevin, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Ease of process and clear details of…
Ease of process and clear details of cover.
26 de fevereiro de 2026
Resposta da Mariner Insurance
Hi, thank you for the review. Great to hear you found our online process easy to get cover in place and the details of cover were clear. Welcome aboard!
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