Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Très bonne expérience. J'ai beaucoup hésité car site étranger pour moi française mais très bon suivi prix attractifs livraison rapide.
I have bought from Marketcross in Morpeth on a number of occasions. The choice of products are very good & the staff always go above & beyond. I used the web shop last week for the first time, ord... Ver mais
Great variety of watches to choose from. The staff are amazing and very knowledgeable about their products. From a personal standpoint they are a company I’m building a relationship with and happy... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Informações de contacto
4,8
Excelente
905 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional, Fast, Reliable
I had the absolute best experience with Market Cross Jewellers, I wanted a item that was out of stock and the customer service on the phone was able to locate the item for me, send me a purchase link and I was able to make a speedy payment and the item arrived next day. Super pleased and will definitely shop again.
21 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Mehul,
Thanks for leaving such a fab review.
We are delighted to hear that our team was able to help locate the item you were looking for and make the whole process quick and easy for you.
Your kind words really mean a lot to us, and we very much look forward to welcoming you back to Market Cross Jewellers again soon.
Hi I was looking everywhere for a seiko…
Hi I was looking everywhere for a seiko Prospex alpinist gmt with the black face and the only place who had it in stock was market cross Jewellers and it's an amazing watch and the service from market Cross was absolutely brilliant no problems at all it was first class plus a hand written note came with the watch 👍 the seiko is such a beautiful watch I have so many watches but I have been wearing the seiko non stop I definitely recommend it and I highly recommend MCJ to anyone who is looking for that special watch or jewellery 👍👍
20 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Shane,
Thank you so much for such a positive, detailed review! We are absolutely delighted to hear that you found the watch you were searching for and that you are enjoying it so much.
It’s also great to know our service met your expectations, your recommendation means a great deal to us. Thanks again for choosing Market Cross Jewellers, and we hope to help you find another special piece in the future!
Lovely charm for Nomination bracelet
Lovely charm for Nomination bracelet, great price and arrived so quickly. I Will definitely be buying again from this shop! Totally recommended.
17 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Laura,
Thanks so much for your wonderful review! It's great to know that your order arrived swiftly and safely and look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
Excellent Service
Recently bought a Tudor Black Bay 54 Lagoon Blue from Market Cross, from initial enquiry to buying and receiving was excellent. So helpful I would not hesitate to buy from them again. Ryan was particularly helpful.
19 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you very much for taking the time to leave such a kind review. It’s great to know that Ryan was able to be so helpful - we will be sure to pass on your kind words to him.
Your recommendation really means a lot to us, and we look forward to welcoming you back to Market Cross Jewellers in the future!
Good experience
Good experience, great price on a hard to find Swarovski crystal. Item was well packaged with quick delivery and good communication, very happy, many thanks.
31 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Tim,
Thanks for your lovely review! It’s especially nice to know our communication made a difference. Your kind feedback truly means a lot to the team.
We hope to welcome you back again soon!
Best wishes,
The Market Cross Jewellers Team
Speedy delivery
Easy to find what I wanted on the website. Fast delivery.
15 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for your kind feedback. We are delighted to hear that you found our website easy to use and that your order arrived quickly.
Providing a smooth online experience is really important to us, so it’s great to know we got it right.
We hope to welcome you back to Market Cross Jewellers again soon.
Excellent service and price
This website I found on a Google search. It was offering me a great price on the Swarovski item I was looking for . The company kept me up to date on the transaction and it was posted so promptly to me , by Royal Mail, guaranteed delivery. All so smooth with excellent communication. I’d certainly use them again.
11 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for taking the time to leave such a wonderful review!
It's great to know that you found us easily, were happy with the price, and that everything from communication to delivery went smoothly.
We look forward to welcoming you back again in the future!
Best wishes,
The Market Cross Jewellers
Excellent service
6 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for your kind feedback. We are delighted to hear that you were pleased with our service and truly appreciate you taking the time to leave a review.
We hope to welcome you back again soon!
Exceptional business
I don’t usually write reviews, but on this occasion I felt it was important to share my experience following the purchase of my new Omega SMP300 from Marketcross.
From the initial enquiry, the whole process was seamless, friendly, and professional, with exceptional service throughout. A big thank you to Matthew at the Middlesbrough store for his knowledge and support 🙏
The watch itself is absolutely stunning and has exceeded my expectations.
Highly recommended 👍
20 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi David,
Thank you for taking the time to share such a detailed review.
We are delighted to hear that your experience with us was seamless from start to finish and that your new Omega has exceeded your expectations.
A special thank you for your kind words about Matthew at our Middlesbrough store - we will be sure to pass them on.
Your recommendation means a great deal to us, and we hope you enjoy your watch for many years to come!
Best wishes,
The Market Cross Jewellers Team
Excellent service from start to finish
Excellent service from start to finish. Slight delay in sending the items out but I was upgraded to next day delivery free of charge. Very pleased with the items purchased would happily shop with Market Cross Jewellers again.
5 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Crystal,
Thank you for your kind review and for your understanding regarding the slight delay.
We are pleased that we could resolve this with upgraded delivery and that you were happy with your purchase.
Your support is greatly appreciated, and we look forward to welcoming you back to Market Cross Jewellers again in the future.
always a good company to deal with
always a good company to deal with. prompt efficient service and delivery.
10 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Jean,
Thank you for your continued support and kind feedback. We truly appreciate your custom and look forward to assisting you again in the future.
Best Wishes,
The Market Cross Jewellers Team
Ordered some Swarovski online
Ordered some Swarovski online
Was very easy to order.
Arrived with no damage
Quick delivery
5 star service
1 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Claire,
Thank you for such a fantastic 5-star review!
We are so pleased to hear that ordering through our website was easy and that your order arrived quickly and in perfect condition.
We truly appreciate your support and hope to welcome you back again soon.
Warm wishes,
The Market Cross Jewellers Team
Customer Service at it's best
Right from my initial contact in the metrocentre branch the service has been faultless.
It was a special purchase for my husbands 60th birthday & on speaking the Matty in Middlesborough he was extremely helpful & offered so much information around the items I was considering, nothing was too much trouble for him. Even couriering them for me to decide upon to the metrocentre branch where the staff were also so helpful & made me feel like my custom was important to them.
All the staff from Matthew in Boro to the Gentleman who served me instore today I can't fault any of them.
8 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Angela,
Thank you so much for taking the time to leave such a wonderful review. We are over the moon to hear that your experience with us was faultless from start to finish, especially for such a special purchase!
Matty in Middlesbrough and the team at our Metrocentre branch will be thrilled to hear your kind words. We will be sure to pass on your feedback to everyone involved.
Thank you again for choosing Market Cross Jewellers
Never received the bangle .Purchased…
Never received the bangle .Purchased online from in sale on Xmas Day .. waited till 2nd Jan still hadnt received so called them to be told they are out stock and couldn’t provide which is annoying because I could of purchased else where in the sale but missed out because I didn’t know & they took my money .. won’t be shopping with them again .Did give them another option of the gold one but failed with that too .
2 de janeiro de 2026
Opinião espontânea
Resposta da Market Cross Jewellers
Hello Sharon,
Thank you for your review. We are sorry to hear that you are disappointed with your experience. However, we would like to clarify the timeline of events as some of the details you have shared are not entirely accurate.
Your order was placed on Christmas Day. As clearly stated via our website at the time of purchase, our Head Office was closed on Christmas Day and Boxing Day, resulting in a short delay with reviewing orders placed over the bank holiday.
As soon as we reopened and identified that the bangle ordered was unfortunately out of stock, we contacted you via email on 30th December to inform you - not on the 2nd January as stated in your review.
Following this, you asked whether the bangle was available in a gold tone. We advised that we don't stock the item in gold, and the only alternative available was the rose gold tone. As such, we are sorry if there was any misunderstanding, but we did not 'fail' to provide an alternative that was not part of our online product offering.
We understand how frustrating it can be to miss out on a sale item and regret the disappointment caused. Your feedback is much appreciated and helps us continue to improve how we communicate during peak holiday periods.
If you have any further questions please do not hesitate to contact our web team who will be more than happy to assist you.
Kind regards,
The Market Cross Jewellers Team
Really went above and beyond
Really went above and beyond - not sure if it was Paypal or your team that fixed the issue in the long long long run
17 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Kerrie,
Thank you for taking the time to leave such a great review! We have not experienced any issues with PayPal since we last discussed this with you, however, if you do notice anything in future please contact our web team and we will be on hand to assist you.
We look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
Excellent customer service
Excellent customer service, delivery was within 2 days, A+++++
18 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Lesley,
Thank you for such a fantastic review! Providing fast, reliable delivery and excellent service is always our priority, and your feedback truly means a lot to us.
We look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
Swarovski figurines and decorations
Swarovski figurines and decorations are always well packed. They make it safely to Australia and prices are always good....Always posted quickly.
26 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Val,
Thank you so much for your lovely review! We take great care to ensure every order is well protected and posted promptly, so your feedback truly means a lot to us.
We look forward to seeing you again soon.
Best wishes,
The Market Cross Jewellers Team
accurate costing
accurate costing, free shipping and fast delivery
30 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for such great feedback! We are pleased to hear that you were happy with the services provided. We appreciate your support and hope to see you again soon.
Best wishes,
The Market Cross Jewellers Team
Professional, polite and friendly staff
I went into market cross jewellers on Teesside park before Christmas and was met with a lovely friendly assistant she was so professional and extremely knowledgeable in her work she couldn’t do enough for me I believe she was called Jess, I was looking at buying some nominations for my two sisters and also mentioned I’m wanting a nice watch for my husband and she helped me hugely with her professional advice so big thank you Jess I’ll be back in again soon she is a credit to the company
18 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Chrystal,
Thank you for taking the time to leave such a great review. We are delighted to hear about your experience at our Teesside Park store. Jess will be thrilled to hear your kind words - we are so pleased she was able to help you find what you were looking for.
Thank you for choosing Market Cross Jewellers. We really appreciate your support and look forward to welcoming you back again very soon.
Best wishes,
The Market Cross Jewellers Team
HIGHLY RECOMMENDED.
Great Service and rapid delivery. A beautiful Watch at a fantastic price. I can wholeheartedly recommend this Family run Company.
24 de dezembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Russell,
Thank you for your wonderful review! We are so pleased to hear that you were happy with the service, delivery, and your new watch. As a family-run business, your words truly mean a great deal to us. We hope to welcome you back again soon.
Best wishes,
The Market Cross Jewellers Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.