Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... Ver mais
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Leia as opiniões dos outros
The staff in the shop in Whitby were amazing and they ordered my ring to be delivered to skipton. They kept me up to date by telephone. Once the ring arrived in skipton the staff rang me and when I p... Ver mais
I have bought from Marketcross in Morpeth on a number of occasions. The choice of products are very good & the staff always go above & beyond. I used the web shop last week for the first time, ord... Ver mais
Très bonne expérience. J'ai beaucoup hésité car site étranger pour moi française mais très bon suivi prix attractifs livraison rapide.
Informações sobre a empresa
Escrito pela empresa
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Informações de contacto
4,8
Excelente
908 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
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Been here today looking for a ring for…
Been here today looking for a ring for a surprise proposal as part of a double surprise for my partner and Kerry the lady who helped me find a ring was lovely and helpful so I have the ring in mind.
Friendly great staff, and you can have a cuppa while your there.
29 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Phil,
Thank you so much for taking the time to share such a great review. We are thrilled to hear that Kerry was able to help you find the perfect ring for such a special occasion. It’s wonderful to know you enjoyed your visit — we love making our customers feel at home (and a good cuppa always helps!).
Wishing you all the best with your upcoming proposal — we’re sure it will be an unforgettable moment. We hope to see you again soon.
Warm regards,
The Market Cross Jewellers Team
Longlines Hydroconquest.
Absolutely fantastic.Purchased a Longines hydroconquest watch, at a great prices on the internet. Called the shop and asked to have the delivery delayed a few days, This was no problem at all. The watch was posted on the day I requested and received the following day, excellent packaged and with all documentation.
Thanks to all I spoke to and sorry I did not take your names. As I would mention you on here.
Great services, over the moon with my watch, so very happy.
Thanks
Roger.
25 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Roger,
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you are pleased with your new Longines watch and that our team could accommodate your delivery request smoothly. It’s fantastic to know the watch arrived safely and that you’re over the moon with your purchase.
Your kind words mean a lot to us, and we’ll be sure to share them with the whole team. We truly appreciate your support and look forward to welcoming you back to Market Cross Jewellers again in the future.
Best wishes,
The Market Cross Jewellers Team
Excellent service watches arrived…
Excellent service watches arrived swifty and well packed plus they were at a great price, the boy's birthday was yesterday and he was so happy when he opened them couldn't have asked for it to go better, will definitely be looking here in the future when he wants a special gift, so thank you!
16 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Louise,
Thank you so much for your kind words! We're thrilled to hear that the watches arrived swiftly — and even more delighted to know that your boy had such a happy birthday surprise. Moments like that are exactly what we hope to help create.
It’s wonderful to hear everything went just as you'd hoped, and we truly appreciate you thinking of us for future special gifts. We’ll be here whenever you need us.
Thanks again for choosing Market Cross Jewellers!
Best wishes,
The Market Cross Jewellers Team
Fantastic quality of products, beautifully designed and superlative customer service
I absolutely love the Multi-coloured Gema necklace and drop earrings. Fantastic quality of products, beautifully designed and superlative customer service.
The response to my queries was always almost immediate, assuring and very informative.
The speedy delivery was highly impressive.
Thank you for your excellence.
I'll visit your shop again.
2 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Lipi,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your Multi-coloured Gema necklace and drop earrings. It means the world to us to know that you were impressed not only with the quality and design of our jewellery but also with the service you received.
Providing timely, informative, and reassuring support is something we take great pride in, so we're thrilled to hear that reflected in your experience. We're also glad your delivery arrived promptly and met your expectations.
We truly appreciate your kind words and look forward to welcoming you back to Market Cross Jewellers in the future.
Best wishes,
The Market Cross Jewellers Team
Fast and friendly service
Fast and friendly service, would definitely use these guys again
22 de setembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Clare, thank you so much for your feedback. We are over the moon to hear that you were happy with your experience.
We appreciate your support and look forward to serving you again in the future!
Best wishes,
The Market Cross Jewellers Team
Customer service excellence
I was looking for a specific Seiko watch and was struggling to find a stockist. I emailed Market Cross and received a reply within minutes. They reserved the watch for me to try, advised the branch where it was held and arranged a personal appointment for me. I was given a friendly welcome in the store (quite rare these days!) and all my questions were answered. The watch was altered to fit my wrist within minutes, and I was very impressed with the whole customer service experience. Thanks Matty and the team at Market Cross Jewellers.
4 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Mike,
Thank you so much for taking the time to leave such a thoughtful review! We are thrilled to hear that your experience with us — from your initial enquiry to the moment you left with your new Seiko watch — was smooth and enjoyable.
Matty and the team will be so pleased to know their service made such a positive impression. Providing helpful, friendly, and efficient service is what we strive for, so your kind words really mean a lot.
We hope you're loving your new watch, and if there's anything else we can help with in the future, don’t hesitate to reach out.
Warm regards,
The Market Cross Jewellers Team
The necklace and packaging were in…
The necklace and packaging were in perfect condition. Delivery was speedy, overall a great experience.
1 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Anon,
Thank you for your lovely feedback! We are so pleased to hear that your necklace arrived in perfect condition and that you were happy with the packaging and speedy delivery.
Providing a smooth and enjoyable online shopping experience is very important to us, so it’s great to know we hit the mark. We truly appreciate your support and hope to welcome you back to Market Cross Jewellers again soon!
Best wishes,
The Market Cross Jewellers Team
Excellent received on time
9 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Mary,
Thank you for your feedback! We're so pleased to hear your order arrived on time and that you were happy with your experience.
We appreciate your support and look forward to serving you again in the future!
Best wishes,
The Market Cross Jewellers Team
Top quality items
Top quality items and fast delivery. Would use again
21 de setembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thanks for taking the time to leave this glowing review. We're over the moon that you're happy with the service! Hope to speak again soon
Would highly recommend
I ordered a Gucci ring online in the sale and the service and ease of my transaction were exactly what you’d hope for. Very happy with my purchase, beautifully packaged and fast delivery. I will be returning to this store!! ☺️
4 de outubro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thanks for taking the time to leave us a review! We're so pleased you are happy with the product and service. Take care!
Swarovski items…
I purchased several Swarovski items which were delivered promptly to the United States, much faster than items I’ve purchased closer to my home in Tennessee. Correspondence from Adam at Market Cross Jewelers has been prompt and pleasant. Will definitely order from them again!
15 de setembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Lola, thank you so much for the positive feedback. We're so glad you are happy with the service. We look forward to welcoming you to shop with us again soon!
Ordered a link
Ordered a link. They sent a cheaper one for same price. Wasn't happy at all. Apparently, it shouldn't have been that price online and didn't have it in stock anyway 🙄. Didn't think to email and ask did I want an alternative, until I received the item and I'd complained. Ended up getting it free.
26 de setembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi, thanks for leaving a review. I can only apologise for the mix up with your order. It was a genuine mistake, as the wrong picture had been put on the charm's online listing. However, as a gesture of goodwill, we were happy to offer you a refund on the full order. We emailed you with correspondence once we realised we had made an error. We hold our hands up and say sorry, but we feel we acted with care after we realised we made an error.
G-SHOCK watch
I ordered my G-SHOCK watch and it was in my hands within 24 hours – super fast delivery! The watch is perfect, and Market Cross applied the official Casio discount automatically, which made the whole process really straightforward. Couldn’t be happier with the service – very impressed and will definitely buy from them again.
25 de setembro de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you so much for taking the time to leave a review. It's appreciated and we're glad the service you received was up to scratch. Great choice with the G-Shock watch as well! Hope to speak with you again soon.
1st Purchase. Fab service
First purchase with this Company. Fantastic service, good pricing, quick and free delivery and beautifully packaged. Definitely recommended
28 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for taking the time to leave a review, we are over the moon you are happy with our products and service. Best wishes and we'd love to welcome you back in the near future. Have a lovely day.
Ordered a charm
Ordered a charm. Very pretty great quality great price
Delivery was within 2 days
25 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thanks for taking the time to leave a review - it's appreciated! We'd love to welcome you in the future as a repeat customer. Take care
Complete lack of customer service
Saw an ex display watch online that was advertised with some marks so asked if I could view it in person. Initially the service was good with photos (which were fine and made me ready to buy it) and a promise to send it to the metro centre store the following Wednesday from where someone would call me so I could go and see/buy it. The call never came, nor the next day, or a week later and I notice it is still advertised for sale online. I went to goldsmiths instead.
20 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Hi Andy, Thanks for taking the time to leave us a review and we do apologise that we didn't sort this out for you. Unfortunately, there seems to have been a communication breakdown, that we will look into. We pride ourselves on great customer service, and unfortunately we have fallen well short of the mark here. Apologies again.
Great staff
Fabulous as ever, I wanted to get something with money from my Dad. Gill ( hope I spelt it right!) was extremely patient with me and took time showing me lots of different pieces, I didn't feel rushed or pushed into making a decision. I left the shop extremely happy with my purchase. It is definitely the most knowledgeable and friendly store, which I will always return to.
23 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thanks ever so much for taking the time to leave a review. I was sure to pass this on to Jill who is delighted that you took the time to leave a review. We hope to welcome you again in the near future. Take care and best wishes.
First class service, and great prices
Really impressed with the prices offered and the service provided by Market Cross Jewellers.
Spoke to a very helpful chap on the phone about our purchase, placed the order and it arrived in 48 hours - well packed and in perfect condition.
24 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thank you for taking the time to leave a review - it's appreciated and we are so glad your experience with us was good one. Take care and best wishes, the MCJ team
Somewhere between 3* and 4*
Not quite 4* but more than a 3* service in all honesty, I d say 3.5 if that was possible.
Firstly price was very good for Tissot Prx white dial 40mm. Paid £224 which is a great price from an authorised dealer, the best I could find from an FD! The delivery was incredibly quick too. So that’s very impressive.
The watch itself however has small light scratches over a couple of the bracelet links (one of the links I was able to remove, the other is non-removable link) and was missing the protection plastic sticker wrap over the dial. However there is no damage at all on the dial, it’s in fantastic condition so perhaps that’s just me being fussy.
Back of the case and butterfly clasp had the protection plastic sticker/wrap like new watches from Tissot do. I immediately checked the watch with Tissot as I was concerned at authenticity with the missing plastic stickers/wrap but they put my mind at ease confirming the watch was genuine. Leading me to assume this watch was most likely a display model or customer return and that wasn’t advertised on their website, if I’d known I’d have rather paid more for a different unit. That being said I can’t see any other white 40s available either with them at the moment so that again makes me think it was a return or display unit.
Had I paid full price I’d have been more upset but as the watch was discounted to the best price I’ve seen for the white quartz 40mm I wouldn’t consider returning it myself.
Due to the light scratches, which are small and hard to see unless you are really looking for them, I can’t rate any higher which is a shame because the price was incredible from an AD for a Tissot Prx 40mm.
11 de agosto de 2025
Opinião espontânea
Resposta da Market Cross Jewellers
Thanks for taking the time to leave a detailed review. We always take feedback on board and this is appreciated. If there's anything we can help with, please be assured we are always here.
Resposta da Market Cross Jewellers
Thanks for taking the time to leave a review. It's always appreciated. I'm pleased of your positive experience, and would love to hear from you again in the near future. Many thanks!
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