Marvel Property Solutions Opiniões 

111
TrustScore: 2.5 em 5

2,7

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Classificada 1 em 5 estrelas

Marvel attended the property to look at a blocked kitchen sink. Their ‘engineer’ was literally there for 5 minutes and said he couldn’t unblock it with rods….so that cost us £120. Marvel then provide... Ver mais

Classificada 2 em 5 estrelas

Did not consider the service to be value for money. I believe their labour cost are expensive. Also, I was asked to send in pictures showing the problems I had and my expectation was that some remote... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Nothing but problem with this company since I had my heating system put in. It appears nobody actually knows what's going on and can do a proper job extremely frustrating a year on n still not resolve... Ver mais

Classificada 5 em 5 estrelas

Brilliant service from Marvel Plumbing. They came and sorted out my boiler straight away with no fuss. I have now used them a couple of times and they have always been very reliable. In fact one th... Ver mais

Informações sobre a empresa

  1. Serviços de aquecimento

Informação fornecida por diversas fontes externas

Marvel Property Solutions are your everyday heroes! The core focus of the company is based on “Changing People’s Perception of Plumbers” We cover everything from simple repairs to full central heating installations; including boiler servicing and maintenance, breakdowns and repairs. As boiler installation specialists we can offer extended 7-10 year guarantees on Vaillant, Worcester and Viessmann boiler replacements, and finance options on new boiler installations. Friendly and helpful office staff are available Monday–Friday, 08:00-17:00 to answer all your calls. Our electronic systems enable us to get invoices, estimates and certificates out on the same day as our visit – no chasing engineers on their mobiles! Our foundation is in our team of fully qualified and insured gas and heating engineers working throughout London. Each of our engineers has been trained in-house, not just in their Gas Safe qualification but also in our core culture of delivering ‘wow’ customer service.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as opiniões

(111)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not Marvel Heros

Marvel attended the property to look at a blocked kitchen sink. Their ‘engineer’ was literally there for 5 minutes and said he couldn’t unblock it with rods….so that cost us £120. Marvel then provided a further quote of £200 to revisit and pour some drain block down the sink (but again pointed out there was no guarantee it would work!). Told them no thanks. We would be £320 and in the same position. I should have just called Dynorod to start with. Avoid !!!

26 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Top company.

Top company.. Great people.. Efficient and will go over and above to get you sorted

12 de março de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Nothing but problem with this company…

Nothing but problem with this company since I had my heating system put in. It appears nobody actually knows what's going on and can do a proper job extremely frustrating a year on n still not resolved. Money spent that I would not have spent.

27 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Really quick response. Good communication. Really recommend.

17 de dezembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thank you!! hope you're drains stay lovely and clear over Christmas and New Year

Classificada 5 em 5 estrelas

Great plumbers

Great plumbers. Reliable and high quality. Plus (and which I value more than anything) if there is ever a snag they are right there to fix it. Highly recommended

12 de dezembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thank you - Wow customer service is our top priority

Classificada 4 em 5 estrelas

Good company

Despite the initial misunderstanding of time of the plumbing engineer's visit to our property, I would recommend this firm: prompt response, swift in finding the right person for the job and kind admin staff

17 de outubro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I dont wish to leave a review I wasnt…

I dont wish to leave a review I wasnt impressed

8 de outubro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

HI Donna, as always we are here to discuss any issues you may have - from memory (and without your last name) it's difficult to refer back to a specific job. But if memory serves correct, you had tenants moving in same day and all the lights were off, and we had an electrician with you, within a couple of hours - had the lights back on - you then discovered that a window repair had caused the short circuit - and went with another electrical contractor to complete our recommended repairs. we communicated extensively with you, reported immediately - please feel free to email me on info@marvel.plumbing or call me on 02084198833 so we can learn more about how we can impress you better another time.

Classificada 1 em 5 estrelas

Marvel provided a very poor service

Marvel provided a very poor service. They incorrectly diagnosed a problem, charged a lot of money and then have been reluctant to do any follow up. In addition, unlike another services company which gave me honest and effective advice to fix my problem free of charge, Marvel instead saw an opportunity to make money and did not help an inexperienced customer. I have been very disappointed with them. It appears (according to Companies House records) that the company has not been doing very well, and therefore there was pressure to get cash in. There have been a lot of issues and pressures on the company. As a result, the company was prepared to set aside honesty and sincerity. The previous MD has recently left the business, so perhaps the company will now move in a more honest direction.

Update: do not be fooled by the reply below. I ended up spending a lot of money with Marvel that I would not have spent had they been an honest and sincere company. Every experience is different, however in my situation they prioritised getting cash in over honestly assessing the problem and helping me to resolve it even if it meant a referral that they would not earn money from. Please be very wary of using them and go into any transaction with your eyes open.

Further update: the owner attempted to get my comments removed from this website due to concern about me presenting the truth. I had to verify my custom with the website. Please look carefully at reviews from accounts with no other reviews for any other companies that are on display on here.

Further update: what a surprise the company has been taken over. It was a failing company providing a very poor service. I hope the new owners are able to turn things around and not continue taking people's money for a poor service whilst getting friends and family to post positive reviews.

5 de outubro de 2019
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Dear Mr/Mrs/Ms Chim - thank you for your feedback. I am the founder and Managing Director of Marvel (for the last 7 years) and I'd welcome the opportunity to discuss this with you, unfortunately as you've not used the name under which the job was booked, here, I can't review the job. Yes, one of our directors did leave about 4 months ago for medical reasons, the parting of ways was amicable and he continues to refer Marvel and represent us as a consultant. Please feel free to reach out to me personally at Info@marvel.plumbing or 02084198833 and I will look at the history personally - I can assure you we pride ourselves on our customer services and solving the problem on each and every job - and have never been reluctant to follow up.

We notice that you have chosen to update your review - since leaving it, thank you for taking the time. Again I invite you to speak with us, as we don't have you down as one of our customers and this seems to be a malicious review. You have my number above to give me a call at your convenience - or at least let me have your real name.

We attempted to remove this review as we had no evidence of the job having actually taken place as the name used to leave it matched no records in our database - and we considered it bogus

Classificada 4 em 5 estrelas

Plumbers

Very professional plumbers carried out the works. Very pleasant and helpful operatives

18 de setembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thanks Stuart, always a pleasure to serve

Classificada 5 em 5 estrelas

Excellent reliable service

Very straightforward and reliable process for booking a job.
They did a very thorough job on the boiler and offered a good and reliable service that is quite rare in London these days.

14 de setembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thanks Nick - pleasure to have solved the problem

Classificada 5 em 5 estrelas

I have used Marvel twice

I have used Marvel twice - they are super efficient, tidy and polite.
Will definitely use again. They also able to do other jobs around the home - not just plumbing. They will be my 'go to' from now on.

10 de setembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thanks Andrea for your consistent support and continued business

Classificada 5 em 5 estrelas

Marvel did a fantastic job

Marvel did a fantastic job. The works turned out to be much more complex than we imagined but they came up with a creative solution and Lisa Catto in particular moved heaven and earth to make sure it was finished in time for our tenants. Thank you team Marvel!

3 de setembro de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Hi Laura - we got there in the end - solving the problem can have its twists and turns :)

Classificada 5 em 5 estrelas

Highly Recommend!

I have had a couple of great experiences with Marvel. They are quick to respond, supportive and give clear information. Their engineers have always been very efficient, informative and respectful. Would certainly use them again.

16 de agosto de 2019
Opinião espontânea
logótipo da Marvel Property Solutions

Resposta da Marvel Property Solutions

Thank you for your feedback

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