Total SCAM. Purchased and returned a necklace in February and have not received a refund. Need my money back.. Send multiple emails and no response. Please issue my refund ASAP!!!!
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Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... Ver mais
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I ordered two bracelets; only one arrived, and so far the company has answered none of my emails. When I called the number I could find, it was an answering machine that did not identify it as belo... Ver mais
Purchased a necklace on 1/30/23 & didn’t ship till 2 weeks later which then ended up receiving the wrong item. Customer service does not reply via email nor their customer support center through their... Ver mais
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Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Informações de contacto
10 Times Square, New York, Estados Unidos da América
- support@masonmadison.com
- masonmadison.com
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Total SCAM
Total SCAM. Purchased and returned a necklace in February and have not received a refund. Need my money back.. Send multiple emails and no response.
Please issue my refund ASAP!!!!
2 de fevereiro de 2026
Opinião espontânea
THIS IS AN UNETHICAL COMPANY
I ordered two bracelets; only one arrived, and so far the company has answered none of my emails. When I called the number I could find, it was an answering machine that did not identify it as belonging to Mason & Madison. There's nothing wrong with the bracelet I received. Years ago I ordered a necklace. I had no trouble then; and the necklace is fine. BUT SOMETHING IS OBVIOUSLY VERY WRONG WITH THIS COMPANY. IT HAS A VERY ATTRACTIVE WEBSITE; BUT CLEARLY THERE'S FRAUD GOING ON. I WILL NEVER BUY FROM THEM AGAIN. AND I DO WANT THE MONEY BACK THAT I PAID FOR THE BRACELET THAT NEVER ARRIVED.
UPDATE: I wrote one last time and, although they never contacted me to explain what is going on, they did send the bracelet. But I stand by my first impression. It's an unethical untrustworthy company that merely deigns to send you the merch if they feel like it. I wouldn't buy anything ever again from them.
2 de março de 2026
Opinião espontânea
SCAM COMPANY!!!!!
I purchased an item for a Christmas gift. It was not sized correctly. I called customer service on multiple occasions... NO ANSWER. Left several messages. NO RESPONSE. There was no address to send back the item. Disputed with the credit card company. This company DID respond to them and said that I still have the item. ONLY BECAUSE THERE WAS NO WAY TO RETURN IT!!!
I will now need to download ALL of these reviews and dispute again.
BEWARE!
16 de fevereiro de 2026
Opinião espontânea
Mason & Madison - It's all a Big Scam
Ordered a set of Drop Earrings on 26th Dec 2025 exactly 1 month & 2 days. Tried several times to reach out to them àbout my order, no response. Suddenly got a response on 08/01/26, sent a UPS tracking form. No updates on this form , and only entry is given as purchase date 26/01. Feeling angry and disappointed, as no communication from this company, which I have now come to realise are Scammers. I paid £57 for the 18k gold drop earrings, via credit card. Order number #18220. Advert said delivery would be done btw 1 and 4 days. All I want is either the Real gold earrings and not some cheap ones, or a Full Refund. No phone number to call, feel angry that I have found myself in this situation, where I have been scammed. I will give them a few more days , then shall seek legal advice. This is wrong on their part, holding onto people's money, without delivering items already paid for.
Prospective buyers pls beware, as this company scams people out of their money. Do not patronise them whatsoever. No professionalism, no Customer service , unreachable etc. Still waiting to hear back from them, and then involve the Police whist seeking legal advice too..They are not even worth a Star!
26 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Shola,
Thank you for bringing your order to our attention. I am sincerely sorry for the stress and the communication gap regarding your 18k gold drop earrings. At Mason & Madison Co., we are a legitimate brand built on craftsmanship, and it breaks our heart to hear that a logistics delay led you to feel this way.
We have emailed you the direct confirmation to ensure your peace of mind. We apologize for the silence. During the peak holiday season, a technical sync error affected some of our tracking updates. We have now upgraded our customer support systems to ensure every query regarding our handcrafted jewelry is answered within 24 hours.
At Mason & Madison Co., we stand behind a 100% Satisfaction Guarantee. We are constantly optimizing our international shipping to ensure our "1-4 day delivery" promise is met. Choosing our brand means choosing a team that takes full responsibility and always puts the customer first.
Shola, please check your inbox for our direct message. We look forward to showing you why we are the right choice for your jewelry collection.
Warmly,
The Mason & Madison Co. Team
I bought a “gold” necklace from Madison…
I bought a “gold” necklace from Madison Fero & when it arrived I found it not up to the standard I would accept in other words it was just rubbish ! It broke as soon as I tried to put it on. As usual I am still trying to find out how to return it & get my money refunded back into my account!!! Scammers!
14 de janeiro de 2026
Opinião espontânea
Mason & Madison - Very Unreliable, Order not received after almost 1 month.
I am still awaiting a pair of drop gold earrings, ordered o 26th Dec 2025 online. I have emailed Mason & Madison a couple of times with no luck. I paid £57 online and despite numerous emails, as cant find a number for them anywhere, I suddenly received an email blaming UPS for the delay, and sent a tracking form which only shows the date at which Mason & Madison received my order , which was the 26th Dec 2025. I am exhausted and fed up of chasing them. UPS on the other hand, can't seem to retain login details that I created on their site, and seem to not rec countries outside of the US. I live in the UK, and so disappointed with Mason & Madison. Meanwhile, they are sending daily adverts of supposedly jewellery to my email address yet, they do not acknowledge emails . I have asked for a Refund, but heard nothing back. Pls help. This company is a Scam, very unprofessional and irresponsible. Buyers beware . Like prev writers above, wished I had checked out the Reviews b4 purchasing . Very disappointed customer.
26 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Shola,
We are truly sorry for the exhaustion and frustration this delivery delay has caused. At Mason & Madison Co., we believe that buying handcrafted jewelry should be an exciting experience, not a stressful one.
We hear your frustration regarding the UPS tracking and our recent communication gaps. We have reached out to our UK courier partners to investigate why the updates stalled and have upgraded our customer support system to ensure our UK community is never left without answers.
We take full responsibility for international logistics. While holiday surges can challenge global shipping, Mason & Madison Co. stands behind a 100% Satisfaction Guarantee. Choosing us means choosing a brand that listens, fixes its mistakes, and always puts the customer first. Our luxury accessories are worth the wait, but we are committed to making that wait as short and transparent as possible.
Shola, please check your inbox for the refund confirmation and your gift. We value your feedback and hope to welcome you back soon.
Warmly,
The Mason & Madison Co. Team
Still not received item was mwant to be delivered xmas eve
Still not received item waz
16 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Darren,
We are sincerely sorry that your holiday surprise didn’t arrive by Christmas Eve as expected. We know how much those special moments matter, and we feel terrible that we missed the mark on this delivery.
We're happy to confirm that we have officially resolved this for you. As per our recent conversation, we have sent a priority replacement, and as a gesture of our commitment to you, we’ve added a complimentary store discount for you to use on your next order. We want to ensure your experience with our handcrafted jewelry ends on a high note.
To our future customers: We take full responsibility when logistics challenges occur. While 99% of our luxury gold jewelry and timeless accessories arrive perfectly on time, we are constantly optimizing our global shipping routes to prevent seasonal delays. When you shop with Mason & Madison Co., you aren't just buying a piece of jewelry; you are investing in a brand that stands by its "Customer First" guarantee. No matter the hurdle, we will always make it right.
Darren, we’ve sent the full details of your resolution to your email. We truly value your support and would love the opportunity to welcome you back so you can experience the premium quality and service that Mason & Madison Co. is known for.
Warmly,
The Mason & Madison Co. Team
Terrible Scammers
Terrible Scammers, please avoid.
Their website looks very slick but the cheap and nasty products you receive they're no resemblance to what is shown online. Please avoid at all costs.
16 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Dan,
We are truly sorry to hear that your experience didn’t live up to the high standards we set for our handcrafted jewelry. We take your feedback seriously, and I want to personally ensure this is resolved to your satisfaction.
We have already taken action to make this right. We can send you a premium replacement for the defective items to ensure you are not left disappointed. We also want to welcome you back with a special loyalty credit so you can experience the true quality of our 18K gold collections and see why so many customers love our designs.
To our community and future shoppers: At Mason & Madison Co., what you see is what you get. We use high-definition photography to showcase the intricate details of our luxury accessories. While we are proud of our "slick" website, we are even prouder of our craftsmanship. If a piece ever falls short of your expectations, our 100% Satisfaction Guarantee means we will refund or replace it, no questions asked. Choosing us means choosing a brand that values integrity as much as style.
We are not just a jewelry brand; we are a community. We’re constantly improving our quality control to ensure every Mason & Madison piece arrives looking stunning. We'd love for you to give us another chance to prove that we are the right choice for your jewelry collection.
Warmly,
Mason & Madison Co. Team
Absolute Scam
Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were suddenly undeliverable. (Additionally, the item received was dollar-store quality.) Like some other reviewers—whose comments I wish I had found before I ordered—I wish I could give this company 0 stars.
8 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Sandy,
We are incredibly sorry to hear about the frustration you’ve experienced. First and foremost, we want to clarify that Mason & Madison Co. is absolutely not a scam; we are a dedicated team that stands by our handcrafted jewelry. It sounds like there may have been a severe technical glitch with our email server or a filtered bounce-back that caused this communication gap, and for that, we sincerely apologize.
We have already taken steps to resolve this for you. We can send another the correct premium item for you. To show you the true quality of our luxury gold jewelry, we have also sent a special discount to you. We would love for you to give our signature collections another try, as we are confident the craftsmanship will exceed your expectations this time.
To our community and future shoppers: We know online shopping requires trust. At Mason & Madison Co., we don't just sell affordable luxury accessories; we provide a 100% Satisfaction Guarantee. We have recently upgraded our customer support systems to ensure no message ever goes unanswered. When you choose our brand, you are choosing high-quality designs and a team that will always go above and beyond to fix any error.
Sandy, we value your business and are committed to earning back your trust and becoming your go-to destination for timeless jewelry.
Warmly,
Mason & Madison Co. Team
Very very disappointed
Very disappointed. I ordered my products as a Christmas present, gift wrapped !! well in advance of Christmas as the site stated 1-4 day delivery. I ordered on the 11th of December It did not arrive and has still not arrived . I have tried in vein to contact them as there is no email or contact number. I sent a message through the contact form on the website and had no reply at all. I have had no updates on my order at all. Christmas has come and gone and I still have no items. I have located a UPS tracker which states delivery is due this week. They are also requesting a further £68 import tax prior to delivery. I was not made aware of this so fuming if honest.
So disappointed and an upset partner who had no expensive Christmas gift
11 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Kevin,
We are so sorry for the delay and the frustration regarding your holiday gift. This isn't the Mason & Madison Co. experience we want for our community.
We have resolved this for you immediately: To make up for the wait, we have issued a significant store credit for you. We want your next piece of handcrafted jewelry to be a gift from us. We’ve also fixed the technical error in our contact form to ensure our luxury jewelry customers always get a fast response.
To our future customers: We take full responsibility for international logistics. When you shop with Mason & Madison Co., you are choosing a brand that stands by its "Customer First" guarantee. We are now pre-paying duties for all UK orders to ensure a seamless experience. Choosing our timeless jewelry means choosing a team that always puts the customer's happiness first.
Kevin, please check your store credit card for details. We can’t wait for you to see the quality of our pieces in person!
Warmly,
Mason & Madison Co. Team
Scam website
I strongly advise not purchasing from Mason New York.
I ordered a lab-grown diamond white gold tennis bracelet and never received my item. A tracking number was issued, but the label was only created and never picked up or shipped by the courier. The order has effectively gone nowhere.
I have attempted to contact Mason New York multiple times via email and social media, and they have not responded to any messages or comments. They also ignore public comments left on their social posts.
After experiencing this myself, I checked Trustpilot and found many customers reporting the exact same issue — orders not shipped, no communication, or items that do arrive being fake and not genuine lab-grown diamonds or real white gold.
This appears to be a consistent pattern, not a one-off issue.
Save yourself the stress and money — do not buy from this company.
19 de dezembro de 2025
Opinião espontânea
Do not trust this company
Absolutely rubbish service, we never received our item, was meant to be delivered 12th December.
We have had no communication from the company till now about the review.
I have contacted my bank to get my money back.
DO NOT DEAL WITH THIS COMPANY!!!
2 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Anand,
We are sincerely sorry for the stress caused by this delivery delay. We know how frustrating it is to wait for a package, especially during the holiday season. This is certainly not the high standard of service we hold ourselves to at Mason & Madison Co.
We have taken immediate action to make this right: We have fully coordinated with your bank to ensure your refund is processed without delay. Your financial peace of mind is important to us.
To our community and future shoppers: We hear you. We have recently upgraded our customer support and logistics tracking to ensure every order is accounted for and every message is answered within 24 hours. When you shop with Mason & Madison Co., you are choosing a brand that stands by its "Customer First" guarantee. Whether it’s our 18K gold pieces or our customer service, we are committed to excellence.
Choosing us is a choice for quality and integrity. We hope to welcome you back soon to experience the premium service that defines our brand.
Warmly,
Mason & Madison Co. Team
I have yet to receive the goods have…
I have yet to receive the goods have contacted the organisation several times
Still awaiting response.
May I suggest that the organisation is more transparent prior to accepting payment.
Kind Regards
1 de janeiro de 2026
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Sal,
Thank you for your patience and for being honest with us. We are sincerely sorry for the lack of communication you experienced. This does not reflect the standard of excellence we strive for at Mason & Madison Co., and we want to personally ensure your concerns are fully addressed today.
Here is how we have made this right: We have finally tracked your order and sent a full update to your email. You’re right—clarity is key. We’ve recently overhauled our order tracking system and expanded our support team to ensure every customer receiving our handcrafted jewelry feels informed from checkout to delivery.
To our community: We know that shopping for luxury accessories online requires trust. At Mason & Madison Co., we stand behind a 100% Satisfaction Guarantee. We are a brand that listens, learns, and always chooses our customers first. When you buy from us, you aren't just getting timeless jewelry; you are getting a team dedicated to your happiness.
Sal, please check your inbox for the details and your discount. We are committed to making you a happy member of our community.
Warmly,
Mason & Madison Co. Team
Scammer company!
I ordered $300 of jewelry from this company, never received a thing even they promised it will arrive 3-5 business days. The tracking has not moved since created on Dec. 9th, 2025. I emailed them to cancel the order, no response. Got a phone number from my bank and called, but it didn’t sound like it’s their phone number. I left a message but no one returned call. I am now filing a dispute and hoping I will get my money back. Never order from them!
9 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Glory,
We are incredibly sorry for the stress and frustration this experience has caused you.
The tracking delay since Dec. 9th was due to a carrier error that we failed to catch in time. We have since implemented live logistics monitoring for all our handcrafted jewelry shipments to ensure this never happens again.
At Mason & Madison Co., we stand behind a 100% Satisfaction Guarantee. While we hit a roadblock during the holiday rush, we have expanded our customer support team and verified our contact channels to ensure every voice is heard. Choosing us is the right choice because we don’t just sell luxury accessories; we take full responsibility when things go wrong.
Glory, please check your inbox for the refund confirmation and your gift. We are committed to showing you the premium service and timeless jewelry that define our brand.
Warmly,
The Mason & Madison Co. Team
SCAM
SCAM item has not been received and does not respond to emails. Will have to open a dispute with the bank to try and get money back.
DO NOT BUY FROM THEM!
26 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Bee,
We are sincerely sorry for the stress and frustration you’ve experienced. We want to personally assure you that Mason & Madison Co. is a legitimate brand dedicated to quality, and we are devastated to hear that a communication gap led you to feel this way.
We have reached out to you directly to resolve your order status.
It appears your emails may have been affected by a technical filter during our peak season. We have since upgraded our customer service systems to ensure every inquiry regarding our handcrafted jewelry is answered within 24 hours.
At Mason & Madison Co., we stand behind our 100% Satisfaction Guarantee. Choosing our luxury accessories means choosing a brand that takes full responsibility and always puts the customer first. Buying from us is the right choice because we don’t just sell timeless jewelry; we build lasting relationships based on integrity.
Bee, please check your inbox for our email. We are committed to earning back your trust and showing you the premium service you deserve.
Warmly,
The Mason & Madison Co. Team
ripped off
I ordered a bracelet and a necklace for over $300.. I returned them and I had to pay to have them returned and I followed their procedure they authorized the return so I sent them back and they received them on December 15th since then I haven't heard anything so I have sent several emails there's no other contact information on their website and I have not gotten a response.. also I noticed when I went on their website all they have is the bracelet on my order!.. either way I have not received any kind of a response from them and they owe me $311.65.. I have the proof on my credit card statement.. The bracelet was way too small and the necklace was underwhelming and too heavy so I sent everything back and I paid to send it back so I have been looking online to try to get an address or a phone number or any other way I can contact them but I haven't had any luck.. so I'm out over $300!.. who are these people?!.. Don't order from them you will be ripped off!
24 de novembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Terianne,
We are sincerely sorry for the silence and the stress this has caused. Please accept our apologies for the delay in processing your return. At Mason & Madison Co., we pride ourselves on our integrity, and it is never our intention to leave a customer feeling this way.
The discrepancy you noticed on the website regarding your order view was a syncing error. We apologize that our emails didn't reach you. We have recently upgraded our customer support platform to ensure every message regarding our handcrafted jewelry is tracked and answered within 24 hours.
While we experienced a backlog from the mid-December period, we stand firmly behind our 100% Satisfaction Guarantee. Choosing Mason & Madison Co. is the right choice because we take full responsibility for our errors. We are committed to providing luxury accessories with a service experience to match.
Terianne, we would love the chance to help you find a piece from our signature collections that fits you perfectly.
Warmly,
The Mason & Madison Co. Team
I don’t know even worth to give them…
I don’t know even worth to give them one Star’! I thin this company is Spam and i emailed many times requesting a refund and never have a response back
1 de novembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Lucy,
We are sincerely sorry for the frustration and the silence you’ve experienced. We want to personally assure you that Mason & Madison Co. is a legitimate brand, and we feel terrible that a communication gap has left you feeling this way.
We apologize for the lack of response to your previous emails. It appears a technical filter during the holiday rush caused a delay in our system. We have now upgraded our customer service platform to ensure every inquiry regarding our handcrafted jewelry is answered within 24 hours.
At Mason & Madison Co., we stand behind our 100% Satisfaction Guarantee. Choosing us is the right choice because we take full responsibility when things go wrong. We don’t just sell luxury accessories; we stand by our customers every step of the way.
Lucy, we are committed to proving that Mason & Madison Co. is a brand you can rely on for timeless jewelry and premium service.
Warmly,
The Mason & Madison Co. Team
Clover neck
I have not received my item it has been 3 weeks with no up to date information. No information on tracking . Poor communication unable to send email. All email bounce back stating email do not exist. Very disappointed you have taken my money and I have not received my order how unfair is that!
25 de novembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Carvel,
We sincerely apologize for the lack of communication and the delay regarding your Clover necklace. Please rest assured that Mason & Madison Co. is a fully operational brand dedicated to high standards of service. We recognize that our recent technical difficulties with our mail server were unacceptable, and we are taking full responsibility for the frustration this has caused you.
We have identified and corrected the technical error that caused our emails to bounce. We have since overhauled our customer support infrastructure to guarantee that every inquiry regarding our handcrafted jewelry receives a response within one business day.
Transparency is a core value at Mason & Madison Co. While we encountered a localized technical hurdle, we stand firmly behind our 100% Satisfaction Guarantee. Choosing our brand is the right choice because we invest in solving problems and protecting our customers' interests. We don't just provide luxury accessories; we provide a secure and reliable shopping experience.
Carvel, please monitor your inbox for our direct correspondence. We value your patronage and are committed to restoring your confidence in our timeless jewelry and professional service.
Warmly,
The Mason & Madison Co. Management Team
I was trying to do a return on the…
I was trying to do a return on the necklaces that I bought for my husband‘s anniversary. The chains was too short for his neck, I couldn’t find a place on your website to get a refund. The necklaces are no used to me because they are too short. I paid $154 for chains I can’t use. Also the chains are not what I expected them to be.
2 de dezembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Trell,
We sincerely apologize for the difficulty you experienced while navigating our return process. At Mason & Madison Co., we take full responsibility for ensuring our customers are satisfied with both the quality and the fit of our handcrafted jewelry.
We have reached out to you directly with a prepaid return label and clear instructions. Once the items are received, we will process your full refund ASAP for you.
Providing a seamless experience is a core priority at Mason & Madison Co. Choosing our brand is the right choice because we stand behind a 100% Satisfaction Guarantee. Whether it is a sizing issue or a style preference, we are dedicated to finding the perfect solution for our clients.
Trell, please monitor your inbox for our direct message. We look forward to resolving this for you and helping you find the timeless jewelry your husband deserves.
Warmly,
The Mason & Madison Co. Team
It is a scam
It is a scam. Although the order stated there would be no additional fees on delivery I was asked to pay ~30% of the price. When I refused to pay it M&M suddenly stopped answering my emails and I lost over £150. Beware, it is a fraud
4 de novembro de 2025
Opinião espontânea
Resposta da Mason & Madison Co.
Hi Magda,
We are sincerely sorry for the frustration and the lack of clarity regarding your delivery fees. Mason & Madison Co. is a legitimate brand dedicated to our international community, and we feel terrible that this experience led you to believe otherwise. We want to state clearly: We value your trust far more than the cost of an order, and we are taking immediate action to resolve this.
We apologize for the silence you experienced. We recently discovered a technical synchronization error in our support queue that affected several international inquiries. We have since overhauled our customer service infrastructure to ensure our UK customers receive a response within 24 hours.
Transparency is our priority. We are currently updating our checkout process to further clarify international tax policies and, where possible, pre-pay these fees to prevent surprises. Choosing Mason & Madison Co. is the right choice because we take full responsibility for our errors. We don't just sell luxury accessories; we stand behind every shipment and every customer.
Magda, please monitor your inbox for our direct message. We are committed to restoring your confidence in our timeless jewelry and our professional integrity.
Warmly,
Mason & Madison Co. Team
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.