Matchaeco Opiniões 

66
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This matcha powder is smooth, vibrant, and easy to whisk, with a rich earthy turmeric spicy flavour balanced by a subtle natural sweetness and minimal bitterness. It makes a creamy latte and gives a s... Ver mais

Classificada 1 em 5 estrelas

The box arrived with green matcha powder everywhere in the packaging. The jars appeared to be sealed and full so I'm not sure why there was powder everywhere. The matcha itself was incredibly bitter... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My go-to matcha brand! The flavor is beautifully smooth—naturally mellow with a hint of sweetness and a creamy finish. It brews into the perfect cup whether hot or iced, with a vivid green color that... Ver mais

Informações sobre a empresa

  1. Grossista de chá
  2. Fabricante de chá

Escrito pela empresa

Matcha from Japan to your door! Matchaeco provides high quality matcha green tea powder and matcha accessories to make the most of your matcha tea ceremony! Healthy living for a healthy planet, matchaeco donates 10% of profits to charity and works to maintain sustainability!


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

66 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

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4,4

Todas as opiniões

(66)

22 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Bitter matcha, messy packing

The box arrived with green matcha powder everywhere in the packaging. The jars appeared to be sealed and full so I'm not sure why there was powder everywhere. The matcha itself was incredibly bitter, I tried both jars and multiple different ways of using the matcha but it always had a bitter taste. Both jars went in the bin.

19 de agosto de 2026
logótipo da Matchaeco

Resposta da Matchaeco

We’re really sorry to hear about your experience, and thank you for taking the time to let us know.

It’s disappointing to hear that your order arrived with matcha powder throughout the packaging and, even more so, that you didn’t enjoy the matcha itself. This certainly isn’t the experience we want anyone to have when ordering from us.

We’d really have liked the opportunity to make this right for you, and we’re sorry that we didn’t get that chance. We take feedback like this seriously and will be sharing it with our team.

If you’re happy to, please do get in touch with us directly — we’d love the opportunity to make things right. Please reach out to us at contact@matchaeco.com

- Olly

Classificada 5 em 5 estrelas

This matcha powder is smooth

This matcha powder is smooth, vibrant, and easy to whisk, with a rich earthy turmeric spicy flavour balanced by a subtle natural sweetness and minimal bitterness. It makes a creamy latte and gives a steady energy boost without the crash. I have it everyday.

19 de agosto de 2026
Classificada 5 em 5 estrelas

I found the items easy to order and…

I found the items easy to order and they arrived a day later than expected (due to royal mail being late) the matcha comes in glass jars which is great for keeping the product dry and fresh. It's not as green as the images on the site but it's definitely brighter than the last matcha I purchased from Zuma. The smell is also very delicate and the flavour is mild not overpowering. So far we're enjoying it and will be making various drinks for our customers.

28 de julho de 2026
Classificada 5 em 5 estrelas

Excellent quality and outstanding customer service – highly recommend!

The ordering and delivery process was completely seamless. However, what truly sets this company apart is their customer service. The approach is incredibly personal, professional, and helpful. It is clear that there are real people on the other side who genuinely care about customer satisfaction, rather than just pushing a standard transaction.
As for the matcha itself – the quality is exceptional. It has a beautiful, vibrant green color, which immediately indicates its freshness and high grade. The taste is smooth and delicious, completely lacking the bitter notes often found in lower-quality alternatives. On top of that, the value for money is excellent compared to what else is on the market.
I highly recommend Matchaeco to anyone looking for a reliable source of premium matcha. I will definitely be a returning customer.

22 de julho de 2026
Classificada 1 em 5 estrelas

The taste is awful.

The taste is awful.

29 de abril de 2026
logótipo da Matchaeco

Resposta da Matchaeco

Hi Rachel!

We’re really sorry to hear you didn’t enjoy your matcha experience. Matcha can definitely be quite different if you’re new to it — authentic ceremonial-grade matcha has a naturally earthy, vegetal taste compared to sweetened café powders.

A few tips that may help:
• Try using water around 70–80°C rather than boiling water, as higher temperatures can make matcha taste more bitter.
• Many people enjoy it with oat milk or coconut milk and a little honey, vanilla syrup or sweetener to balance the flavour.
• Sifting the powder and whisking thoroughly can also make a huge difference to texture and taste.

That said, this doesn’t sound like the experience we want anyone to have. On the rare occasion, damage or tampering during transit can affect freshness, so we’d be more than happy to send you a replacement to try again. Please reach out to us directly and we’ll sort this for you straight away.

Thank you for giving us a try, and we genuinely appreciate the feedback.

Classificada 1 em 5 estrelas

Awful taste

Awful taste - I honestly don’t now how anyone can say this product is lovely.

13 de outubro de 2025
logótipo da Matchaeco

Resposta da Matchaeco

We’re really sorry to hear that our matcha wasn’t to your taste. Matcha can have quite a distinctive flavour — earthy and slightly bitter — which can take some getting used to, especially compared to sweeter green teas.

If you’re new to matcha, we’d be happy to share some preparation tips to help bring out its smoother side. If you think the taste seems unusual or stronger than expected, please reach out to us at contact@matchaeco.com
with your batch number — we’ll be happy to check it and arrange a replacement if needed. We will always put things right!

Olly

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