Matiasmoellenbach Opiniões 96

Like many other people, I ordered a rug back in November 2025 and after repeated delays it has never been delivered. No updates from customer service, I had to chase them and everytime was given a new excuse [production failure, shipping delays etc etc]. Eventually, I cancelled the order and am still chasing for the refund. Currently being told the refund failed for some reason so they are trying again. I'll be contacting my credit card company to get my money back.

The Striped Jute Runner in Raspberry is the perfect hallway upgrade. The organic jute feels surprisingly high-quality underfoot, and the raspberry stripes add a sophisticated pop of color that instantly brightens the space.

This table is the ultimate "less is more" statement. The Viola Calacatta marble is absolutely stunning—the veining adds a dramatic, high-end feel that photos don’t fully capture. Very happy

I ordered a rug with a delivery time of 8–12 weeks. After several months of waiting, the order was repeatedly delayed and delivery timelines kept changing (in total I waited more or less 5 months).

Communication was polite but inconsistent, and clear shipping information was never provided. Despite agreeing on a final deadline, the order was ultimately refunded before shipment, meaning that after months of waiting I never received the product.

The refund was processed correctly, but the overall experience was frustrating due to the long delays and lack of reliable delivery timelines.

Man kriegt weder via Kontakt E-Mail noch über den Online-Chat irgendwelche Antworten auf Fragen

Please not purchase from this brand, it is a SCAM. Ordered a rug that never arrived and paid full right away. It's been month and I still haven't received my refund.
They keep apologizing and trying to buy more but they never really attempted to proceed with the reimbursment.
Avoid avoid avoid

This rug is a 10/10 for comfort. It's incredibly plush and looks great in my room. I would have given it 5 stars, but the shipping was delayed

Ähnlich wie andere Kunden habe ich im März 2025 eine Glaslampe gepreordered. Nachdem sich die Produktion und Lieferung mit diversen Ausreden immer weiter verzögerte (zum Schluss auf Juni 2026) habe ich Anfang Februar die Bestellung gecancelt. Mir wurde bestätigt, dass die Rückerstattung angestoßen wurde, ich habe allerdings bisher kein Geld erhalten. Auf Nachfrage wurde gesagt, dass der Refund priorisiert wurde - ich glaube es erst, wenn das Geld auf meinem Konto eingegangen ist. Absolute Warnung vor dem Kauf! Niemand sollte sich von diesem Scam über den Tisch ziehen lassen.

Exactly what I was looking for! This door mat is incredibly sturdy and has a great weight to it, so it doesn't slide around when you wipe your feet. The heavy jute material feels highly durable and handles daily foot traffic perfectly. Highly recommend!

This rug is exactly as described—thick, beautifully made, and unbelievably soft. It laid perfectly flat right out of the packaging and feels amazing underfoot. You can tell they use very high-quality materials. Highly recommended!

Worst experience. Feels like a scam the entire process through. The products were delayed (a lot) and there was always a new excuse. Nothing wrong with the product itself, however, the service throughout the entire process was ridiculous. Would not recommend.

Jeg er ligeledes faldet i og har købt og betalt et tæppe for fire måneder siden, som skulle komme efter seks uger. Så rykkede det de de fra december til februar og nu til slut marts.

I have bought two lamps in September 2025 ,till now didn’t receive none of them.
Really bad experience

ordered a rug in July 2025, it's now February 2026 and have not received. they keep giving supply chain issue excuses. Most recently they told me they would be shipping it soon, only then i asked for a tracking number and they said they didn't order enough of the product and i would have to wait til march. Do not buy from this company

I ordered a rug and paid for it, but I still haven’t received anything.

They never contact me with updates. I always have to write to them first, and every time there is a new excuse and a new delay. They never give a clear delivery date.

Communication has been poor, and the experience has been frustrating.

At this point, I honestly don’t know if I will ever receive the rug. I would not recommend ordering from this website.

Ordered two items in August 2025, no communications at all advising on when the items are to be despatched. I have paid in full and I’m now requesting a cancellation and a full refund. DO NOT ORDER FROM THIS COMPANY!

Beställde en matta som skulle komma i lager ett par månader framåt i tid och därefter skickas till mig. Betalning gjordes direkt vid beställningen. Leveranstiden sköts fram flera gånger utan att jag fick någon information utan jag fick själv flertalet gånger kontakta kundtjänst. När mattan väl kom passade den inte så den returnerades. Det tog företaget ca 6 månader efter retur att göra en återbetalning och återigen behöver jag först själv ta kontakt med kundtjänst. Tyvärr jättedålig kundupplevelse och jag kommer inte köpa något igen.

I ordered a lamp in August 2023, and am still waiting for it to arrive. I have so far received more than 10 shipping date updates. NONE of these were proactively given to me, I had to reach out directly to customer service to ask for an update. This company has horrible product planning, and very poor customer service. What is worse, they're still advertising the product at a "preorder"price on the website with no suggested delivery time. It's been almost three years!!

It's a shame as the products look nice.

Jeg bestilte (og betalte for) et gulvtæppe i august 2025. Jeg fandt ud af i efteråret (på eget initiativ) at der var udfordringer med levering. Jeg har skrevet til kundeservice flere gange, da jeg gerne vil have annulleret ordren. Endelig er det aftalt at jeg kan få pengene refunderet. Det er imidlertid ikke sket (dialog er pågået siden jul). Jeg har løbende rykket kundeservice som altid svarer, men jeg har endnu ikke modtaget pengene.

Extremely disappointed with Matiasmoellenbach. I ordered a product months ago, paid upfront, and despite multiple inquiries, it still hasn’t been delivered. The customer service is non-existent — I only get vague responses with no real answers or updates. I’ve been promised multiple delivery dates, but none of them were met. It’s incredibly frustrating and unprofessional. I would strongly advise against buying from them.