I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Ver mais
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Leia as opiniões dos outros
Ordered a Burberry polo top,it was too big so needed to exchange, this was all done and sorted within a week,great value for money,and great customer service 😀
Absolutely shocking . This is a SCAM site I have paid for 2x Burberry polo tops Delivery allegedly made by DPD missing parcel. Police report filed crime number given 2 months later no resolution... Ver mais
A empresa respondeu
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... Ver mais
Informações sobre a empresa
Escrito pela empresa
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Informações de contacto
3,9
Bom
184 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Authentic 100%
5 de agosto de 2024
If I could give on star I would
If I could give on star I would.
Bought a prada tshirt as a present
Badge come loose after 2 wears. Contacted the company and prada. Prada state they only work with specific boutiques and have nothing to do with this one. Received the most disgusting rude replies and was told I am lucky they even responded. STAY AWAY.
6 de agosto de 2024
Opinião espontânea
Resposta da Matrix Menswear
Hi,
As we said we tried our best to come to a solution however the item was sold out so could not replace and as the item was purchased from us around 9 months ago. Generously we offered a credit note for the full amount even tho being out of the 14 day returns period we tried our best to make you happy but all you wanted was a refund after 9 months of owning the item and could have worn it every day for all we know ?
Regards
Excellent service and customer care for…
Excellent service and customer care for issues caused by Royal Mail.
1 de agosto de 2024
Opinião espontânea
Easy to deal with
Purchased a Givenchy t-shirt, was delivered the next day, unfortunately it was too big and had to return. The process was smooth and the refund rapid, Matrix are very easy to deal with quality clothes at great prices as well
1 de julho de 2024
Good businesses.
8 de julho de 2024
Had an issue with a return going…
Had an issue with a return going missing due to some issues with Royal Mail. Good customer service communication from Matrix Menswear and once the item was received, the refund was actioned quickly.
J Jordan
15 de julho de 2024
Opinião espontânea
Great service
Great service, ordered in the evening and items were delivered by lunch next day. Website was easy to use and a choice of secure ways to pay.
27 de junho de 2024
I recently had the opportunity to…
I recently had the opportunity to purchase Dior B22 trainers from Matrix Menswear Retailer. I must say, I am extremely happy with my purchase and would highly recommend this store to anyone seeking quality luxury clothing.
Another aspect that impressed me was the great communication I received from Matrix Menswear. From the moment I placed my order, the team was responsive and helpful. They kept me informed every step of the way, from confirming my purchase to providing regular updates on the status of my order. This level of communication made the entire shopping experience seamless and enjoyable.
Overall, I am more than happy to recommend Matrix Menswear to anyone in the market for quality luxury clothing. Furthermore, the excellent customer service and communication I experienced throughout the entire buying process were second to none. I will definitely be revisiting this store for future purchases.
22 de junho de 2024
Opinião espontânea
Brilliant service
Brilliant service, quick delivery and easy to contact
19 de junho de 2024
Opinião espontânea
Resposta da Matrix Menswear
Hi ,
We are extremely sorry about why you feel we have bad customer service, we tend to reply within 24 hours on email and WhatsApp message if this wasn’t met we can only apologise.
Please contact us and we will arrange a discount for your next order due to your expectations not being met
Regards
Only ordered once but can’t fault…
Only ordered once but can’t fault service and communication. Had to send item back due to it not fitting but they were great and returned me money
26 de abril de 2024
Opinião espontânea
Great customer service!
Matrix menswear were a pleasure to deal with from start to finish. The item I ordered was a last minute birthday gift, I explained this to them, they dispatched immediately 1st class. Unfortunately the item didn’t suit my partner so I returned it, they processed the refund right away.
15 de abril de 2024
Opinião espontânea
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