Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... Ver mais
A empresa respondeu
I love my 60 x 118" chair mat so much! It's big enough to extend from all the way under our home office's executive desk across the front of the computer credenza desk (L-shaped desk configuration) t... Ver mais
A empresa respondeu
The product spec was surprising higher than I even expected. I wish I had bought properly first time. Worth every extra penny over a poorer, cheaper product (that I previously had). My premium, rich c... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Informações de contacto
Estados Unidos da América
- customerservice@matstores.com
- matstores.com
4,7
Excelente
688 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service from Bethany
Brilliant service from Bethany, who displayed care, consideration, and professionalism throughout the situation I faced. I needed to return a damaged item, which she replaced promptly and efficiently.
She listened attentively, established the situation, and was courteous throughout. I greatly appreciate how she patiently responded to my many questions and addressed every concern promptly and effectively, ensuring my complete satisfaction.
10 de junho de 2025
Opinião espontânea
Resposta da Matstores
Thank you for your feedback and kind words.
We are sorry to hear an item was damaged, but we are glad this was dealt with promptly and resolved the way you expected. We will ensure this feedback gets passed on.
Please do not hesitate to contact us if there is anything else we can help with now, or in the future.
Kind regards,
Mat Stores
Fast Service
very good fast service pleased with floor mat good quality would buy again
27 de maio de 2025
Resposta da Matstores
Thank you for your review.
We are delighted to hear you are happy with your purchase and would buy from us again.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Mats Stores = If it Matters, don’t buy,
Having bought quite an expensive floor mat for working from home and protecting new carpet, find the mat has split. Tried all methods of contacting including calling and trying each option which guide you without option to leave a voicemail, that’s ok but the secret would be to respond: they haven’t yet despite messages left. My recommendation is if it matters, don’t buy from Mats Stores,
20 de maio de 2025
Opinião espontânea
Resposta da Matstores
Thank you for your review and we are sorry to hear your mat has cracked.
We have reached out to you via email regarding this. We apologise you have not been able to get in touch via phone. Please feel free to reply to our email and we will be able to assist you further.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores
Seems like a high quality mat
Seems like a high quality mat. Just what I needed for my thick carpet.
A word of caution: it’s coiled like a bomb in the box. Be careful it jumps flat VERY fast.
24 de abril de 2025
Resposta da Matstores
Thank you for your positive review.
We are pleased you are happy with the quality of the mat you have purchased. We do recommend everyone follows the unrolling instructions included in the box to avoid any injury.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Good product.
Easy to navigate the site, order was delivered on time, the mat exactly as described.
Good product, relatively unobtrusive, protects the bedroom carpet from damage by wheels on office chair.
Would recommend this company and product.
25 de abril de 2025
Resposta da Matstores
Thank you for your review.
We are delighted that you found our website user friendly and you are pleased with your purchase.
Thank you for recommending us in the future.
Kind regards,
Mat Stores
All arrived on time and as expected
25 de abril de 2025
Resposta da Matstores
Thank you for your feedback.
We are pleased the whole purchasing experience was as expected.
Kind regards,
Mat Stores
Four stars for now
Four stars for now, time will tell how good this mat is , but it does look promising and allows free movement of the chair. You certainly have to be careful when opening the mat,it springs out! Great price, swift delivery.
25 de fevereiro de 2025
Resposta da Matstores
Thank you for your feedback.
We do advise to follow the unrolling instructions included in the delivery to avoid any injury.
We hope the mat is as expected and performing well on your application.
Please let us know if there is anything we can help with.
Kind regards,
Mat Stores
Resposta da Matstores
Thank you for your positive review.
We are pleased your delivery arrived on time and the mat was as expected.
Kind regards,
Mat Stores
You get what you pay for as they say
You get what you pay for as they say.
The clear Perspex shield came fairly quick…unfortunately there was a tiny chip in the top corner of the screen. I assume this was the delivery method.
Otherwise an ok service
23 de fevereiro de 2025
Resposta da Matstores
Thank you for your review.
We are sorry to hear the screen arrived with damage, if this happens in the future please reach out to us and we will be able to rectify the issue.
We apologise for any inconvenience caused.
Kind regards,
Mat Stores
Very pleased so far
Mat looks great and so far the quality seems fine. Arrived quickly too.
22 de fevereiro de 2025
Resposta da Matstores
Thank you for your feedback.
We are delighted to hear your delivery arrived quickly and you are pleased with your purchase.
Kind regards,
Mat Stores
Resposta da Matstores
Thank you for your positive review.
We are glad to hear you received an excellent service and the delivery arrived in good time.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Good quality mat
Delivered on time. The mat is good quality and is worth the price.
25 de janeiro de 2025
Resposta da Matstores
Thank you for your kind words.
We are pleased the mat was delivered on time and what you expected for the price paid.
Kind regards,
Mat Stores
Resposta da Matstores
Thank you for your feedback.
We are delighted the mat was as described.
Kind regards,
Mat Stores
Precisely what I was looking for!
The mat was thick and large enough to cover the entire area behind my desk. I can now roll from one end of the cabinets behind the desk to the other without having to reset my chair if I roll off of the mat. This is precisely what I needed. I do not have to force the chair to roll because the mat is too thin, allowing the wheels to sink into it. This mat is thick enough to prevent wheel sinkage.
25 de janeiro de 2025
Resposta da Matstores
Thank you for your positive review.
We are pleased to hear you found a mat that fits your workspace and works for your requirements.
Please do not hesitate to get in touch if there is anything we can help with in the future.
Kind regards,
Mat Stores
Resposta da Matstores
Thank you for your feedback.
We are pleased you found the advice given helpful and you are happy with your purchase.
Kind regards,
Mat Stores
Great product
Great product, well packaged and delivered in good time. I was afraid my office chair might skate around a bit on a hard mat, but the textured surface is perfect. I'm sitting on it as I type this ;-)
24 de novembro de 2024
Resposta da Matstores
Thank you for your review.
We are delighted that the mat meets your expectations.
Kind regards,
Mat Stores
No hassle
Straight forward from start to finish. Ordered, payed, delivered. Just what you want when shopping online.
25 de outubro de 2024
Resposta da Matstores
Thank you for your feedback.
We are pleased you received a "no hassle" service and things were straight forward and easy for you.
Kind regards,
Mat Stores
great product and delivered quickly.
great product and delivered quickly.
Need to take care when opening the polycarbonate matt which is rolled up. This matt is very supportive, does not give way with office chair moving arround on it. Spikes underneath could be longer as it tends to move a bit on a medium pile carpet.
26 de setembro de 2024
Resposta da Matstores
Thank you for your review.
We are pleased to hear you are happy with the product and the speed of delivery.
The grippers are designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat.
We apologise for any inconvenience.
Kind regards,
Mat Stores
Quick service / good condition
I’ve used this store a couple of times now and have had a quick service both times and the mats turn up in good condition.
25 de setembro de 2024
Resposta da Matstores
Thank you for your feedback and repeated custom.
We are delighted you have received good service on both occasions. Please let us know if we can help again in the future.
Kind regards,
Mat Stores
Awesome Customer Service and Product Selection
Customer service and communication is superior. I had questions and the representative responded quickly and even offered advice to help make a decision about the type of chair mat our situation required. Impressive variety of products offered!
24 de setembro de 2024
Resposta da Matstores
Thank you for your kind words.
We are delighted that customer service helped with your queries and dealt with your questions effectively and efficiently. Please do not hesitate to get back in touch if we can help again in the future.
Kind regards,
Mat Stores
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.