Mattel Opiniões 209

The order has successfully arrived after almost 14 days. The doll is stunning and was carefully packed in a solid carton box filled with air bags, so this was a positive surprise compared to previous experience with other popular companies!

Unfortunately I was stressed a little, because I didn't receive any notification that my order has been sent and no order status update in my account as well... This should be improved.

Service Client nul, ils ne servent à rien !

I bouht lot of barbies and they send all separately .Swiss post charges for each extras customs tax .it cost a lot of money 30dollar each.If they send all together customs comes for all together only ones 30$.
I contact the customer support a lot and get no answer at all .Telefoncall cost me also a lot of money from Switzerland and they promised me to send all together when I make another purchase in future .I did and they send again separately .3 barbies and they charged me again .I am very angry whith this company .BEWARE!!!

Mattel creations has a crappy website, crappy products, has crappy customer service I wish I could give negative stars or that the company goes bankrupt which probably won’t happen because they spend no money on good products, good customer service, and a good website

Habe mein Passwort vergessen. "Passwort vergessen"-Funktion geht nicht. Komme nicht mehr in mein Konto rein. Support mehrmals angeschrieben aber keine Antwort erhalten. Abo läuft aber.

Mattel’s website is an absolute failure. Items selling out while your payment is being processed is not good business. Customer Service told me that even if you have it in your cart, wait in line to pay and have your payment information autofilled, you are not guaranteed the item. Such a disappointment, Mattel should be ashamed of themselves.

So they have a count down for their lousy products and you can click to buy the item the second its available and even if you get it in your cart its sold out when you go to pay. Mattel is a crooked site. They also charged me 10 dollars to be a yearly member and I had already paid it. I think we should go for a class action lawsuit against this crooked company

Item in cart available, then while you wait it sells out. Not professional.

If there was a button for -0 I would give them that
Worst service ever
Ordered my boy a Christmas present 10 days before Christmas they said 3-5 working days delivery
I only got my refund 14 days after Christmas
Poor excuses
I will never order from these

J'ai été tenté d'acheter des jeux Mattel avec l'offre de remboursement du deuxieme jeu.
Le remboursement a été rejeté sous pretexte que la preuve d'achat n'était pas valable.
Pourtant c'est la facture électronique de Carrefour.
J'ai essayé de contacter la plateforme en charge de cette opération mais sans succès ...
C'est la derniere fois que je me ferais avoir !

This is a great company.I bought my son most of the toys and they worked very well but He also wants this company to make gen 2 of a lot of the dinosaurs.

No product delivered. No communication from customer services. Dreadful company.

I would give a 0 star but no option for that are given. I returned a recalled swing that I had paid over 400 dollars for and they sent me a check for only 117.75. I do not see how this is right or fair. you know exactly what you charge for these swings and you should make it right. shame on you.

Very disappointed as my experience appears to mirror others' on this site. I returned one of the items in my order and that was well over a month ago. No refund, no response to my emails. I am now going to escalate with my credit card provider. Terrible experience - be warned.

As a international customer, I purchased a master of the universe figure for my son's Christmas on the 2nd of December in good faith. However I have not received any updates or response from the customer service team after I hastened the outstanding order.
Ironically the only communication I have received is a generic sales email talking about ''building a relationship ''after my recent purchase. Having worked in relationship management for many years, this is one of the worst customer service experience I have ever received. Communication is key for brand integrity, if Mattel want to sustain their market share. Thankyou Mattel I have a very disappointed little boy.

I grew up with their toys back in a different time and a different day. I will no longer purchase anything from this company for my children and my grandkids never ever again.
Apparently, the American girl doll should be renamed as the American it

Will never order from this website again. Ordered a doll; long time, no see. No tracking-number, no answers from customer-service.

Absolute Joke of a company.
Made an order a month ago and I've heard nothing.
I've emailed CS 3 times, the oldest being 2 weeks ago, and I've not had a single response from anyone.
Contacted them via social media only to unapologetically be told to phone them. And given a US number when I'm in the UK!
Will not be using again.
My next step will be to reverse this payment with the bank.
Disgusting!

Got a faulty Monster High doll and sent emails to the Mattel creations support, and got automated response that it wouldn't not be reviewed, and they barely answer to anything.

This was my first (and last) experience with Mattel Creations, and it wasn't good. I ordered the He-Man vs. Skeletor 40th Anniversary 2022 SDCC Exclusive from their site. The chrome metal sword for He-man showed up all scratched. They just ignored my customer service message sent through their website. I would avoid doing business with this company. Their treatment of Chinese workers who make their stuff is also pretty terrible as well I have discovered. Shame.
Update: Mattel contacted me approx. a day or so after I left this review and refunded my purchase, which seems a common strategy here based on the other reviews. Nonetheless, it is impossible to know if this was a coincidence or not as Mattel did initially state that they were overloaded and a customer service response was going to be delayed. As a result I altered my review score from 1 to 2 stars. I would be tempted to remove the review altogether if it wasn't for the plethora of other woes recorded here by many other customers. Mattel needs to fix customer service so that problems like this don't happen so much, instead of choosing to fix it after the fact. Their strategy isn't going to do much to prevent further bad reviews. Just my two cents.