Mavis Tire - Carlisle Rd Opiniões 6

The staff at mavis in dover pa was honest and professional. They took care of my vehicle with the utmost respect

Service tech was great, got me in and out in good time and the customer service team was very friendly.

Great service. Had a tire pressure going down. I was back on the road very quickly. Thank you for your fast dependable service.

I have purchased service at this Mavis Store several times since it opened and have left complementary reviews. My most recent experience was far from satisfactory. Apparently, the store has a new manager whose specialty is high pressure up-selling. The purpose of my visit was installation of new spark plugs. One would assume that gas mileage would improve after a tune up. In this case, it is the same or worse than that produced by the replaced spark plugs with over 105,000 miles on them. I also asked that a very slow leak in one tire be checked. I was told that the leak near the center of the tire tread was an old plug and "could not be fixed". Checking with some professionals, I learned that was false. Being unaware, I agreed to buy two new tires. About a week later, I noticed that the new tires looked worse than my other tires with 45,000 miles on them and didn't resemble what I was shown. I recently was told the tires were probably in the warehouse a long time and dusty. Dust washes off, these tires have been cleaned and still look old and resemble retreads. I was also charged $29.98 for what I am told is a road hazard warranty which is identified on the invoice as Extended Warranty by tread depth. The tires came with a 60,000-mile warranty but I was given no documentation for either warranty. I would also assume that I should have been asked if I wanted the "Extended" warranty but never was.

The manager Chad was very helpful as always.