Independent Mercedes-Benz - MB Nottingham Opiniões 

133
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Used for servicing. Worth avoiding. Poor communication skills - seemingly unable to communicate within the team to call me back to inform / discuss solutions to problems. Borderline aggress... Ver mais

Classificada 5 em 5 estrelas

My husband has driven an 'S' class mercedes for more than 40 years. During that time he has found Mercedes Independent Services to be the best to deal with the quality of service, price and expertis... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

5 Star Service received . Enquired about a GLE over the phone with Brandon . Extremely knowledgable and went out of his way to assist and answer questions . Made a 500 mile round trip to view the vehi... Ver mais

Classificada 5 em 5 estrelas

⭐ 5/5 – Amazing service! ⭐ Huge thank you to the gentleman who helped me with my Mercedes purchase. Professional, patient and always willing to answer my million questions. I’m pretty sure h... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Informação fornecida por diversas fontes externas

MB Nottingham set out in 2003 to provide Mercedes drivers with a genuine alternative to the franchised agents. Like for like Mercedes equipment, highly skilled Mercedes trained technicians and to exceed customer expectations with exceptional levels of service at realistic affordable prices. Today we are very proud to be able to say that we are the original, first, and now the largest solus Independent Mercedes-Benz aftersales outlet in the East Midlands, hence we were known as Mercedes First in the early years as most of our loyal customers recall. MB Nottingham is approved by all of the major fleet, lease and Insurance companies nationally, including a significant number of local “blue chip” companies and trade bodies in the East Midlands.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

133 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 80% das suas opiniões negativas

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3,7

Todas as opiniões

(133)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A great experience with MB Nottingham

I recently took delivery of my new vehicle from Mercedes Benz Nottingham. The service and communication I received from Gurjinder has been exceptional. From start to finish, there was nothing that was too much trouble for him; organising a test drive of the car, providing me with all the information I needed, liaising on the purchase details and a last minute trade-in of my old car wasnt any trouble. Communication since my purchase has also been great, with lots of information and links sent to me. He was super patient with me and I would definitely recommend. All the other staff I had contact with at the showroom were also really lovely. Thank you Gurj!

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience as usual with MB

Great experience as usual with MB, car collected on time, good communications with Martin on extra work needed (confirmed with MOT advice some months earlier at different garage) Car returned having been cleaned throughout.

3 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Annual Service and MOT

I booked my car in for an annual service and MOT.

I requsted a collection service from my home and return when the works were completed.

As usual they telephoned me with details of the work required and costs before proceeding.

They took payment over the phone and then returned the car ready to go.

A polite and efficient service was provided.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service. Highly recommended!

I can't speak highly enough of MB-Nottingham. I brought my recently purchased 20-year-old Smart Roadster in after discovering various hard-to-diagnose issues.

The customer service from Martin was first class as he was happy to answer any questions and keep me updated. They swiftly diagnosed the issues and let me know how much everything would cost. Once I had approved the work and parts, they ordered the required parts and got me back on the road.

I'd highly recommend giving them a call or a visit if you're having any issues.

4 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I recently purchased a new Mercedes…

I recently purchased a new Mercedes from Nottingham. After a really poor service earlier in the year, Mercedes managed to recover the situation and were excellent in selling me my new car. Gurjinder was excellent, great customer service really friendly and informative. Communication throughout the process was great!
Thank you

27 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Non genuine part

I think they don’t even deserve one star, they claim themselves to be Mercedes specialists, but they use non- genuine MB parts on our vehicle, we only found out this when this non-genuine parts stopped working after 2 weeks, and we ended up paying a lot more extra to get it replaced at MB dealer in Nottingham, and confirmed by their engineer non- genuine part was used, after numerous email communication, Steve and Martin agreed we return the faulty parts, and delete previous comments left in google, then they would refund, after we did what they asked, no refund is received and no reply since then, disgusting, to all of you who are preparing to fix your car at this place, you may not get what you think you paid for, beware

5 de fevereiro de 2024
Opinião espontânea
logótipo da Independent Mercedes-Benz - MB Nottingham

Resposta da Independent Mercedes-Benz - MB Nottingham

We would like to clarify that when we worked on your vehicle, our primary goal was to expedite the repairs and get you back on the road as soon as possible. At the time, Mercedes-Benz UK and neither Daimler Benz Stuttgart in Germany did not have the necessary control units in stock, with no estimated supply date available. In this challenging and rare situation, we acted in good faith and sourced a pair of control units from a reputable supplier in Europe, ensuring that they matched the correct part number and were identical to the original fitment.
Please be assured that we do not use substandard parts. We are committed to using genuine Mercedes-Benz parts for all our repairs, and we take great pride in maintaining high standards for our customers. This was an exceptional case; otherwise, your vehicle would have remained in our workshop for an unknown amount of MONTHS until the original parts were available.
We understand that issues arose after the installation, and we regret that the franchised agents encountered the same supply issues leading to further delays. However as requested in our communications, You have been unable to provide proof of invoices to show if indeed the units were replaced. We take all customers complaints seriously, however your review is slanderous and not least economic with the facts, to which we reserve all rights.
YOUR SINCERELY
MB NOTTINGHAM

Classificada 5 em 5 estrelas

Just purchased a new car from Mercedes…

Just purchased a new car from Mercedes Benz Nottingham! From start to finish I couldn’t have been looked after any better . Both Scott and Vishnu went above and beyond.
Great personal touch from Scott and excellent customer interaction. Great communication from Vishnu keeping me updated throughout the process.

Highly recommend, thank you guys.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

After a number of negative experiences…

After a number of negative experiences earlier in the year with Mercedes regarding changing my car.I had decided to hand my car in and go to another make of car. After talking to Gurge on the phone i went to the showroom and spoke to both Gurge and Nick who came up with an affordable plan for me . I had felt another mercedes was now out of my price range. They found me a.great deal. both Gurge and Nick made the experience a positive one. The customer service excellent.Thank you keep up the good work.

23 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have recently brought a new car…

I have recently brought a new car through Mercedes Benz of Nottingham.
I was looked after by Jarrell and Gurjinder. I could not have been looked after better, they talked me through the whole process, i got a great deal and I felt completely comfortable throughout it all. Would highly recommend for anyone looking to purchase a new car.

29 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

I had my Mercedes B Class serviced on the 17th of July, I was informed I had to pay for the service even though I informed them straight away I had a service plan in place with Mercedes.
I have emailed and called on numerous occasions with no response or no one answering the service desk. Nearly one month on and I still have not resolved the issue.

I would not recommend any purchases or services with this company if this is their standard of care to customers.

17 de julho de 2024
Opinião espontânea
logótipo da Independent Mercedes-Benz - MB Nottingham

Resposta da Independent Mercedes-Benz - MB Nottingham

In response: The Facts
Customer booked the car authorising a service to be carried out which we duly did. Enclosed is a copy of the customers e mail acknowledging the error.

a) After the service had been completed she realised she had a service plan with the franchised agents, NOT our fault

b) Contrary to advice from the dealer we are not obliged to refund any money we have done the work as requested,

c) If the customer has the benefit of a service plan included in the sale of the vehicle then the customer is responsible for organising and maintaining the car according to the documents provided, we cannot be held accountable if customers do not inform they have a service plan elsewhere, or indeed are not capable of booking the service with the underwriters of the plan they have purchased.

Whilst we take all customer complaints seriously this review is misguided, incorrect and at best economic of the facts.

MB Nottingham proudly serving Mercedes-Benz drivers for over two decades.

Classificada 5 em 5 estrelas

I highly recommend this dealership

I highly recommend this dealership! We purchased a Mercedes CLA 200 AMG, and Vishnu from the sales team managed our experience wonderfully. He was incredibly helpful, always greeted us with a smile, and made us feel like valued customers with his positive, can-do attitude.

The atmosphere at Inchcape was welcoming, and the entire sales process was smooth and pressure-free. Their aftersales service is outstanding as well, with consistent follow-ups to ensure our satisfaction. I give Mercedes Inchcape a 5-star rating for their excellent customer service. Best wishes to the entire team!

20 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Greeted by Lilly Seddon after booking…

Greeted by Lilly Seddon after booking my cat in for a recall. Great communication, looked after me straight away, answered all question. Service with a smile. Will also consider changing my car and dealing with Lilly as gave me a great first impression and lovely seeing a girl in sales! Thanks Lilly, best of luck selling!

27 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Was about to extend my car warranty …

Was about to extend my car warranty But it's a nightmare getting though and when you do they are busy and promise to phone you back which they don't
Went to Loughborough MB instead
More organised

1 de maio de 2024
Opinião espontânea
logótipo da Independent Mercedes-Benz - MB Nottingham

Resposta da Independent Mercedes-Benz - MB Nottingham

This review does not relate to MB Nottingham and is being removed.
This review relates to the franchised dealer Inchcape Mercedes-Benz of Nottingham.
One more reason why MB Nottingham now two decades established enjoys an enviable reputation as the only credible alternative to dealer prices.
MB Nottingham

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