MDLIVE Opiniões 12 136

I AM PISSED. I had an appointment today with Therapist Laprincess Foster. She called me one time and I answered and her line disconnected. I immediately called the number back to speak with someone and as I’m on the line I quickly get another call back telling me I missed my appointment. They saying she could have technical issues but would you know if you did not attempt to call back to carry on with my appointment. I DO NOT LIKE MY TIME AND SUNDAY WASTED AND I REALLY WANTED GUIDANCE TO START MY SUNDAY OFF BUT SHE IS A THERAPIST WHO DO NOT CARE

What a scam! Gave my daughters symptoms, pointed them out as she was on the video call. All they said was try over the counter allergy medication. Mind you she currently has a fever. But they were super quick to take my copay.

I wish I could leave negative stars!! This company is a scamming company. They hire doctors that take your money, talk to you for 2 minutes then send you to an ACTUAL doctor for help! Do not use this company! Outsource from your insurance and use K health! So worth it over this fraudulent company!

PLEASE do NOT use this company is a complete ripoff. They are scammers who take your payment and tell you try over the counter medicines if you’re not feeling better in a few days call back and I can send you a prescription. This doctor Blerim Arifi is a con artist. I asked them to pull the call and they refused. Why would I pay another $48 when my symptoms got worse and you told me to call back and request a prescription. I have used MD Live for years but after this incident I will never be using them again. My appointment was 02/21 was advised to call back by 02/25. I called back today and got a completely different response.

Worst experience ever. I was so sick looking for an antibiotic.Filled out the form accordingly with all the symptoms as follows head, congestion, ear, pain, sore throat, etc. First prescribed a nose spray. Called back, begging for an antibiotic, then prescribed benzo pills for a cough. I wanted my $63 back. This felt like a scam!!! DON’t do it

They are a SCAM!!! BCBS uses them and they are the WORST. I honestly do not think they are real doctors. It feels like they are reading from a script and treat the patient like an idiot by suggesting things like resting and drinking fluid - like we’ve never heard of basic treatments. My son’s illness was way past basic care, or we would not have been calling. My adult son was so sick that he couldn’t speak without coughing. He was having obvious respiratory infection symptoms, and they gave him a prescription for Tylenol and cough medicine. My son made another appointment, and added me to the call. My son wanted me to help answer questions, because he was coughing so hard. The “doctor” barely spoke English and completely dismissed my son’s need to be treated for a serious respiratory infection. I’m not sure he spoke English well enough to understand what we were saying. The customer service representatives barely speak English either. We needed an antibiotic called into the 24 hour pharmacy. We were using MDLIVE, because it is supposedly a 24/7 service, and urgent care was closed. Going to the ER would cost a $950 co-pay with my sons insurance, so we were hoping to get treatment through the this over the phone doctor service included with BCBS. MDLIVE should be investigated for malpractice. I’m disgusted with their so called “doctors”, and their lack of medical knowledge.

Waited on the phone for more than an hour to finely schedule the appointment. Waited another 30 minutes for the doctor's call. And in two minutes was told that they couldn't do anything when I had asked if they could handle my circumstance in the first 10 minutes. They charged for the two minute phone call and I wasted even more time requesting a refund that I did not receive. Their agents speak so technically you don't understand what's happening. If I could give lower than 1 star I would.

Called to have a prescription refilled. "Doctor" who answered spoke no English and hung up on me. That call cost $89 and no refill. SCAM!!!

Dr Jennifer Kam called 50 minutes later than meeting time. I assumed it was cancelled after 30 minutes. Would not suggest MDLive as this was my second time using.

I have been using MDLive for a couple of years. I have the same insurance I have always had. This year they changed my insurance in their system and are requiring me to pay a copay before I book the appointment. I am dual eligible so my Medicaid pays the copay. They say they cannot file the Medicaid because they can only file with one insurance company.

Called to speak to a doctor. They could not verify my insurance but it was my insurance that connected me to them. Once I gave them a credit card number I spoke to a doctor he called in a prescription which got called in wrong. Pharmacy had me call back and they could find no verification of my account at all. Meanwhile my wife is sick waiting for medication took all morning to resolve. Horrible system

I don’t think they have real doctors on the calls. They just follow what the computer says. The “doctor” that talked to me didn’t look at the picture I sent neither payed attention to what I was telling her, I had to repeat several times my symptoms. You don’t get any real medication for a throat infection (bacterial) they recommend drinking liquids, rest, and over the counter medications, that you can get without paying for a consultation. For the reviews I can see their “standard” care is wait for ten days until you are really sick and go to your primary physician. What is the point of calling them then? I’m so disappointed that Cigna uses this service. I would give zero stars if I could.

Horrible service! I was sick and made an appointment the night before and the next morning I’m sitting there waiting to only get a message stating the doctor declined. Then I called to make another appointmen, waiting an hour and nothing. I called back, they had the wrong number, fixed it and made another appointment… nothing. It took a total of five times to finally get an appointment, they still had the wrong number. The doctor was rude, over talked me and cut me short. She didn’t want the appointment.
MDLIVE, I will never book another appointment with y’all again. It’s always an issue when I do. Done, done, done. This is what happens when people get bad experience, they act like I am.

TERRIBLE experience! I have a sinus infection, which I get once a year. I filled out the form as I always do. The response back was to take ibuprofen decongestant and nasal spray. These are things I have been doing for days. It is to the point where the pain is in my teeth and around my eye. There is no way to contact the Dr. Just forked over $63 to be told to keep doing what's not working and check back in 10 days if I'm not better. TERRIBLE!!!!

The doctor was fine. Billing and customer service are horrible. I was sick and referred to MD Live by my insurance company. Supposedly no copay etc. Gave them my insurance info. I get three emails to update my insurance info I responded to them promptly. Today a $89 change appears on my card because my insurance company declined payment. Called my insurance company and they reported they were never billed. Three phone calls later I am advised that MD Live made a coding error. Three way call with Blue Cross Blue Shield and my coverage was verified. Now I am being told my refund may take 45 days. It is amazing if I owe them money they want it now; however, if the owe me money 6 weeks. Do not use this company.

Called MD Live over 20 times to fix the same issue. They created two customer profiles for me, one of which is a decade old and has old/inaccurate insurance, and one of which is correct. They billed the wrong profile for a visit. I've told them this repeatedly, and they keep fraudulently charging me for the wrong customer profiles. They've supposedly put in an IT Support ticket weeks ago (not fixed), I've requested calls back from supervisors for weeks (never happened), and I've emailed them repeatedly, only to have them respond that I should just call. But I HAVE called, over 20 times! I'm just in this Groundhog Day loop and no one cares that they're committing both insurance fraud AND credit card fraud.

MDLIVE customer service SUCKS!!!

I missed an appointment due to no cell signal, so I fully understand why I was charged a $50 penalty. I called to explain my situation, to see if there's any adjustments possible. I had to repeat my name 3x, the last time VERY SLOOWLY and it worked. After spending 30 minutes on hold during various intervals for her to check this and check that, she ended up reading me the entire policy again, and said there's no way in hell they will adjust the payment. So i stated that 2x in the past, THEIR SYSTEM caused missed appointments and my time, as well as those of the provider's. We were not able to complete our appointments because their system failed. So should have have paid me $50 for missed appointment due to their system problems???? Why isn't this a two way street??

Company not interested in helping, they just want you to enter your credit card and disregard that you have full coverage.

I don’t think I could design a less efficient telehealth service if I tried. There’s so many problems. There’s no way to contact your provider unless they open up the message to you. So if you need a medication refill and don’t have that chat open, you’re paying for a consultation just to get thay refill. Also, I’m trying to get my insurance info changed on my account since I switched jobs and want to try and stay with my current provider and they are making it as difficult as they possibly can.

DO NOT PUT YOUR PAYMENT INFORMATION INTO THS SITE. They will charge your out of the blue for "copays" and then you go through hell proving them wrong. HORRIFIC billing practices. YOu get the run around. I will have to file with BBB and any other gov. agency I can find to get my money back. ITS THEFT!