Mediacom Communications Opiniões 33

Not sure how this company remains in business

I often see fraudulent advertisements on YouTube. Identity theft and AI fakes are used to try to scam people. According to Google, these advertisements were paid for more than once by Mediacom Communications Pvt Ltd.

The service kept going out. This last time it was out for almost a day. Between the outages and the high price I decided to cancel my service and go with someone else.

On June 12, I initiated a chat to disconnect my service. I declined a promotion, but it was still added to my account. Shortly after, I received a phone call confirming my service would disconnect on July 20, with internet remaining active until July 17. However, just three days later, my internet was shut off.

I contacted Mediacom via chat and spoke with Molli, who then connected me with a live agent. He was helpful and restored my service, admitting the disconnection was due to Mediacom’s negligence. Unfortunately, three days later, my service was shut off again.

I reached out through Molli again and was connected with Bonnie. She first said there was not an outage—then said there was. I took a screenshot of her saying there wasn’t. I was then transferred to Catherine, who claimed the issue was my modem and said she needed to disconnect and reconnect it. I explained that I did not want any charges and reminded her my account was scheduled to be disconnected on July 20. She confirmed she saw that in her system and said the repeated interruptions were due to the disconnect notice, and she just needed to resubmit it. I reiterated it was only June 22. She acknowledged that and promised I would receive a credit and that my disconnection would still go through for July 20.

Then on June 30, my account was shut off again, and I was hit with a new $154 charge. When I called, I was told the disconnect was now scheduled for June 30 instead of July 20—per Karen. I was transferred to the loyalty department and then disconnected. I called back that evening and spoke to a woman who was extremely rude, demanded my social security number, and said my modem serial number “didn’t register.” I asked to be transferred and—again—was disconnected.

When I called back again, I was connected to Seth in Loyalty. I tried to explain what had happened, but he refused to listen and insisted I needed to have an “actual issue” to speak to a supervisor. I requested a supervisor five times before finally losing my patience and ending the call.

The next morning, July 1, I went to pay my final bill only to see it had jumped to $381. My June bill had disappeared from the system, and the disconnect date was now showing July 29.

Then I finally spoke to Forrest (ID 4286)—and he is the only reason I’m writing this message instead of just walking away silently. Forrest was patient, understanding, and truly listened. He apologized for every mishandled step and escalated my case. After the July 4 holiday, he followed up with me to ensure the promised credit had been applied—it hadn’t. In fact, the balance had increased. Still, Forrest reassured me he would speak with his supervisor again and follow up.

This entire situation should never happen to any customer. The confusion, multiple disconnections, misinformation, rudeness, and failure to honor agreed terms were unacceptable. But Forrest did exactly what a customer service representative should do—and more. If I had spoken to someone like him on June 12, I might still be a Mediacom customer today.

Because of this experience, I will never use Mediacom again—and I know others who feel the same. Mediacom, you need more people like Forrest on your team. He deserves recognition and a promotion

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose " mediacom is because of no actual choice.
Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't.
- In my opinion (and others), this department is a waste of time.
My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

No provider is going to be a well-oiled machine.. but definitely DO NOT CHOOSE THIS ONE!! Their technology outpaces their ability, making them the poster child for horrible service. Constant outages, and chronic glitches. Media-CON does not care that it's customers have to deal with all of their issues and problems and they do not care about their ever increasing customer complaints. They need a different Playbook, as the current one is obviously not working. This is the only service available in my neighborhood. If you have several choices other than Media-CON EXTREME FAIL.... choose one!

Trash internet provider constantly dropping and unstable without repair, with the occasional outages too :) Upload is especially bad.

I had Mediacom since I moved into my house 12 years ago. Had a plan that was basics plus one upgrade package. Had issues over the years but hung with them until this week. I lost the upgraded channels with no warning and they don’t allow the package I’ve had for 12 years. The only was to keep the extra channels is pay another $70/mo more!! There is no loyalty for longtime customers! I canceled since they wouldn’t budge on anything. Buh-Bye!!!

Disgraceful is an Understatement!! They have a monopoly so they think they can lie, cheat, mislead, bait and switch, bad service, constantly raise prices and try and screw you out of more money!!! where it takes 3 weeks 17 phone calls only to deal with rudeness, and incompetence. Trying to fix the cable they disconnected the phone service so more problems no solutions!!
AND after almost THIRTY YEARS of LOYALTY they say that the “fix” to the cable is going to cost 3x the monthly cost because the almost 100 a month cable is now 40% the FREE BROADCAST channels that I don’t know how they charge for essentially 4 free channels, 50% is now FoR CSPAN and a couple religious channels, and 10% is all the taxes they are passing on to you!!

All so the owner can buy another European Soccer Team

Awful experience. Night customer service department is in another country and worthless. So i called only during the day. First told we didn't' need a new box. Then cable wasn't working, so after a call learned we do. Scheduled an appointment 2 weeks in advance and a box was to be sent to us. This is a second home so we have to take work off to meet tech. now..... The box went out the day it was supposed to be received for service the next morning, so that didn't work. Needless to say didn't we receive, so rescheduled. Then, learned the box was sent to wrong address. Called to correct the address. Was told they don't service my house in my area -- HELLO, I had service in my house for years. What the heck. After another call and setting up, we waited again for the box and finally got it. Then tech was to come out. We confirmed that morning via a phone call, confirmed with a text and then the tech called but we missed call. next notice was appointment was canceled - even though confirmed twice. Called and got no support until we went to a supervisor. This was only 15 minutes after the cancel so tech had to be close, you would think. After a lot of fanfare, the tech does come out with a huge attitude. Absolutely horrible experience and couldn't get a refund for the months of challenge. Again a supervisor helped. Bottom line, when my credit runs out, we are out of working with this company. Don't waste your time. Go to someone else for your service.

Edit 7/29/24: MY INTERNET IS CURRENTLY CONSISTENTLY OUT, I WOULD LIKE REIMBURSEMENT FOR PAYMENT OF A FRAUDULENT SERVICE
Edit 7/20/24: Wow you amazing with dropping our upload speeds to 10mpbs when we pay for 100 up and 1gig down and we dont even get the download. but you guys also think 700+ ping is not an issue so i hope you enjoy your low ratings and backed up payments. FIX YOUR EQUIPMENT AT LEAST A LITTLE BIT. Unacceptable disservice.
BEWARE! ! !🤡 Clown company 🤡 Top end router and modem not good enough? Why is the 1gbps (non fibre because that's too fancy for our hillbilly area) is consistently 1mbps? Nice to have .01% of what you pay for. Perhaps Mediacum should update their 20 year old boxes that attempt to run at speeds faster than dsl. Technicians gawk is awe of our equipment and are befuddled by how our connection is faulty despite having sufficient hardware. It is not our end
Modem just goes, where's Mediacom. Anybody home? Oh no? You guys are always going in and out for signal because for the last 12 years we've somehow been at a magical "end of line" ??? what the ******* does that mean bro give someone else shitternet that's not how a service you pay for works 🤡

Is two different AX72 TPlink routers that change nothing with the issue not good enough? An eero is 1/16 the power and capabilities of my current router and 1/32 when you have the tplinks... Curious how weather messes with cables so much. It's almost as if Mediacom doesn't know where their broken cables are. Squirrels are goofy. I would suggest fixing this before a fcc agent needs to say hello to your offices however. 🤡👍

Worst internet I’ve ever had.

Signed up for Mediacom as they’re the only ISP in the area. Couldn't get a tech for over a week. Finally, Tech came out and said lines were cut.

Almost 2 weeks later still no new lines and was billed for install and the months service.

CS just keeps repeating they're coming. At this point I’d rather have a refund and a 5G service.

Mediacom cable does not honor their promotions (Switch And Save) nor do they communicate well the status of initial account information. When this was brought to their attention, they tie the hands of their customer service agents preventing them from doing anything to ACTUALLY assist the customers.
Their internet service ALWAYS has issues, and I don't live in Tornado Alley.
Most agents do what they are capable and have access to do in order to assist. However, that list is short.
Overall, Mediacom's service is below MEDIOCRE.

Worst ISP I have ever delt with. Go with spectrum or somebody else. Unfortunately I don’t have a choice because mediacom owns the lines. Worst customer service. They can send out technicians but you have to wait almost a week or more. They fix the issue works for about a week and then goes to crap. They run maintenance on it regularly and without warning drop the internet. With all that maintenance it’s still unreliable. As stated before worst ISP out there.

MEDIACOM IS A PIECE OF JUNK COMPANY - OUTAGES every week literally during the Month of August, u can call them and they dont care - asked for a credit and they told me will just be $ 2.30 since that's what i pay per day. i was down most of the day - do yourself a FAVOR AND DO NOT ENROLL FOR INTERNET Thank Goodness i didnt make the poor choice of getting my cable with them... DO NOT ENROLL WITH MEDIACOM!!!!!!!!!!!!!!!!!!!

Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.

We finally had to cancel Mediacom. Here's the thing, they were about the only internet company in town. Its hard to say if their service was good or bad since there was nobody to compare them to. But we really didn't have any problems. But their rates kept going up. And up. And up. We can't afford that. But what can you do? There was no one else. Here is the other thing, we like paying our bill in person since our bank account got hacked twice. Not by Mediacom. But still it kind of ruins you mentally when that happens. So we pay bills in person or with money orders. Mediacom closed their local office during Covid but never opened again. Pay more and get less. Okay now a new internet company came to town called Race. Its fiber optic and is almost half the price of Mediacom. Called Race on Monday and they had us connected on Thursday. Mediacom must have known it was going to happen because when I called to cancel after ten years they were like "okay, bye". Don't they care why they are losing customers? I give them 4 stars because we did get good service. We just can't afford it anymore.

For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhoods subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent.

We spent approximately $400 a month on the cable alone. Over 12 months thats around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now.

They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out tech's often enough to warrant any more compensation for service.

Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept.

Below is a picture of the %5-10 worst of the worst quality.

imgur HLd0Du9

Absolutely the worst service in the history of mankind. I sincerely believe they are part of the Mattel Toy company - no the toy company is good. You can't sign on - you can't get customer service - the internet is very, very unreliable. The problem here is it is the only service available! I am screwed because this company is HORRIBLE.