Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Customer Service is Excellent. Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with r... Ver mais

Classificada 1 em 5 estrelas

Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. The... Ver mais

Classificada 5 em 5 estrelas

Excellent quality materials with great designs and craftsmanship. Clothing fits really well and can be worn by anyone. The guys running the stand at Sneakerland were really nice to me and my friends.... Ver mais

Classificada 5 em 5 estrelas

A few friends and I went to Sneakerland and Medicle Studios were one of the vendors there. They were by far our favourite one there. The guys running it were super friendly and the clothes are amazing... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Medicle is a jewellery brand born from movement — late nights, long flights, loud rooms, and quiet moments in between. Designed for creatives, artists, and those who live outside the lines, Medicle pieces are made to be worn daily, not saved for special occasions. Each design balances durability with intention, crafted in 925 sterling silver and built to move with you — on stage, in transit, or off the grid.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Lying customer service

Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. They get back to me after a month saying they’ll send it. It’s been a month and I got nothing. This happened in August. It is now Feb. very bad experience

6 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Tttt

Tttttttttt

15 de dezembro de 2025
logótipo da Medicle

Resposta da Medicle

Hey! Do you mind sharing with us why you’ve left this review? We are always looking to improve our service but this doesn’t help us know where we went wrong. Thanks!

Classificada 5 em 5 estrelas

Great service & Product

Great service & Product
Awesome responses from the admin. The rings are great, nothing to complain about. The rings are still holding up well after 3 months of wearing.

1 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service is Excellent

Customer Service is Excellent.

Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with regards to any queries and problems I had with the products. This lets me buy and enjoy their products stress free in the future!

7 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Doesn't honour their return or exchange…

Doesn't honour their return or exchange policy at all and ignores all customer service emails - customer support is non existent. Order at your own risk.

10 de abril de 2025
Opinião espontânea
logótipo da Medicle

Resposta da Medicle

Hi Tim, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries (including returns and exchanges) are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Classificada 1 em 5 estrelas

Scam!!

Scam!!! Ordered a ring a month ago, also had to pay 21.95 euro’s of shipping costs and i never received anything.. Have sent them 4 e-mails and a dm on Instagram and never got any response. Dont order here!!

20 de março de 2025
Opinião espontânea
logótipo da Medicle

Resposta da Medicle

Hi, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Classificada 1 em 5 estrelas

Never Received My Item

Really like their designs, but I never received my item. My local courier stated that they could not deliver the package since the sender inputted in an unverifiable address. I also gave Medicle Studios ample time to respond and they never did. Now the least they could do is refund me, but it looks like they aren't even going to do that. I really wanted to support them, but it looks like they don't care about their customers. I'm honestly really disappointed.

9 de março de 2025
Opinião espontânea
logótipo da Medicle

Resposta da Medicle

Thanks for calling this out — you’re right. This order was impacted during a period where our fulfilment systems weren’t performing to our standard. Since then, we’ve rebuilt how we process, track, and communicate orders to prevent this happening again.

If you’re open to it, please reach out to us directly — we’d genuinely like the chance to make this right.

Classificada 2 em 5 estrelas

The rings are not silver they will…

The rings are not silver they will tarnish

2 de outubro de 2024
logótipo da Medicle

Resposta da Medicle

Hi Anthony,

We never stated our rings were silver, as our website says they are alloy (brass) and require more care and less frequent wears. However, our upcoming batch will all be sterling silver which is must more durability and longer lasting as requested by our audience! Please message us if you’d like a discount code for our new stuff!

Classificada 1 em 5 estrelas

Lack of customer service

Size guide was not updated so they were happy to work it out. Practically non-existent customer service afterwards and did not reply to any of my enquiries or follow-ups.

29 de julho de 2024
logótipo da Medicle

Resposta da Medicle

Hi Andy, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Classificada 1 em 5 estrelas

Have sent multiple email enquires with…

Have sent multiple email enquires with no response

21 de abril de 2024
logótipo da Medicle

Resposta da Medicle

Hi Louis, we appreciate you sharing this. During this period, our response times weren’t where they needed to be. We’ve since improved our support workflows to ensure faster, clearer communication.

Thanks for holding us accountable — it helps us improve.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais