Medzme Pharmacy Opiniões 43

Resposta da Medzme Pharmacy

20/02/2026

Hi David,

Thank you so much for your 5-star review and for sharing your detailed experience! ⭐⭐⭐⭐⭐

We’re delighted to hear that your order arrived safely, correctly, and within the expected timeframe. It’s also great to know that our team was able to respond to all your questions and support you throughout the process.

Thank you as well for the helpful feedback regarding Wise transfers and email confirmation — we truly value suggestions like this as they help us continue improving our service.

We appreciate your trust and look forward to assisting you with future orders.

— The Medzme Team

Resposta da Medzme Pharmacy

12/02/2026

Here’s a warm, professional, and trust-building reply you can post on Trustpilot:

Reply:
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐

We truly appreciate your trust and kind words about our website and team. It’s great to hear that your order was delivered quickly and that the entire process met your expectations.

We’re committed to making essential medicines accessible while maintaining professionalism and transparency at every step. Your continued support means a lot to us, and we look forward to serving you again in the future.

— The Medzme Team

Resposta da Medzme Pharmacy

Actualizada a 27/01/2026

Thank you so much for the update and for sharing your experience with us 🙏
We’re glad to hear that your order was successfully delivered in the U.S. and that there were no customs issues. We also appreciate your patience during the payment and tracking phase, and we’re continuously working to improve communication during that step.

Your trust and satisfaction mean a lot to us, and we truly look forward to serving you again in the future. Thank you for choosing Medzme!

— The Medzme Team

Resposta da Medzme Pharmacy

14/01/2026

Bedankt voor het delen van je ervaring!
Fijn om te horen dat je bestelling goed is aangekomen en dat je tevreden bent met de prijzen. Dank ook voor het benoemen van de houdbaarheid en de bijkomende kosten zoals betaal- en invoerheffingen — transparantie is belangrijk en we proberen dit zo duidelijk mogelijk vooraf te communiceren.

We waarderen je feedback en hopen je in de toekomst opnieuw van dienst te mogen zijn!

— Het Medzme Team

Resposta da Medzme Pharmacy

18/12/2025

Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your 4-star rating and are glad to hear that you were satisfied with the product quality, packaging, and pricing — that means a lot to us.

We also sincerely thank you for highlighting the areas where we can improve. Your feedback regarding website speed, pagination issues when browsing larger categories, and limited tracking updates for U.S. shipments has been shared directly with our technical and logistics teams. These are already on our improvement roadmap, including performance optimization, fixing pagination behavior, and expanding better-tracked shipping options for the U.S.

International shipping can sometimes take longer due to customs processing and carrier handovers, but we completely understand your point and agree that clearer tracking updates make a big difference in customer confidence.

We truly value your constructive feedback and are grateful for your continued trust. We look forward to welcoming you back and turning your next experience into a full 5-star one.

— The Medzme Team

Resposta da Medzme Pharmacy

18/12/2025

We’re truly sorry to hear about your experience and understand how disappointing this situation must have been. We appreciate you sharing your concerns openly.

After reviewing your order, we can confirm that the shipment was seized by local customs authorities in Europe. Unfortunately, customs decisions are made solely by government agencies, and once an order is seized, released, or disposed of, it is entirely outside our control.

As outlined in our Delivery & Shipping Policy (https://www.medzme.com/delivery-policy/
), orders that are seized or rejected by customs are not eligible for replacement or refund, as the product never returns to us and cannot be recovered. We understand this is frustrating, especially when fees and taxes are involved, but these charges are imposed by payment processors, banks, and shipping partners—not retained by us.

We do our best to assist customers before and during shipping with guidance, documentation, and transparent communication, but customs enforcement varies by country and can change without notice. We sincerely regret that this outcome affected your order and appreciate your understanding of the limitations all international pharmacies face with customs authorities.

— The Medzme Team

Resposta da Medzme Pharmacy

26/11/2025

We’re truly sorry to hear about your experience and understand how disappointing it must be not to receive your parcel as expected. We always aim to offer the best possible service, and we appreciate your kind words about our support team.

However, as clarified in our Delivery Policy, medicines shipped internationally may be subject to inspection, delay, or seizure by customs authorities in the destination country. Unfortunately, your parcel was seized by EU customs, and once this happens, it is beyond our control — we are legally unable to intervene, recall, or redirect the shipment.

We also understand your expectation regarding UK dispatch. While we do have partnered pharmacies in the UK, dispatch locations depend on product availability, stock, and legal import/export regulations. In your case, the specific product was only available from our India-based licensed pharmacy.

As per our shipping terms, which you accepted during checkout, customs seizures are not covered for return or replacement. This policy ensures compliance with international pharmaceutical regulations.
You can review full details here: https://www.medzme.com/delivery-policy/

We genuinely appreciate your trust, and we are constantly working to expand our delivery routes — including more reliable options for Europe — to avoid such issues in the future.

— The Medzme Team

Resposta da Medzme Pharmacy

3/11/2025

Thank you so much for sharing your detailed experience! 🌟
We truly appreciate your honesty and the trust you placed in us, especially given your initial skepticism. We’re glad to hear that your order arrived safely and that you were satisfied with the quality of the medicines and our customer support.

Your feedback helps other customers shop with confidence, and it means a lot to our team. We’re continuously working to improve delivery times and communication, and we look forward to serving you again soon.

— The Medzme Team

Resposta da Medzme Pharmacy

3/11/2025

We’re truly sorry to hear about your experience and completely understand your frustration. Please be assured that Medzme is a legitimate licensed pharmacy platform, and we take such concerns very seriously.

After reviewing your case, it appears that your order was held or delayed beyond the carrier’s delivery window, which unfortunately exceeded our refund eligibility period. However, we absolutely want to help make this right. Please reach out to our support team at https://www.medzme.com/contact/ with your order number and tracking details, and we’ll review the case again to see what can be done to resolve it.

Your satisfaction and trust are very important to us, and we appreciate the opportunity to assist further.

— The Medzme Team

Resposta da Medzme Pharmacy

3/11/2025

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delivery issues and completely understand how frustrating this must have been.

We’re glad that you found our support team responsive, but we regret that your order was impacted by customs and courier communication delays. Unfortunately, in some regions — especially the U.S. — over-the-counter medicines may still undergo strict customs checks, which can cause unexpected hold-ups or require additional documentation.

We have shared your feedback with our logistics partners to improve coordination with carriers like UPS and Aramex. Please contact us at https://www.medzme.com/contact/ with your order number so we can recheck the current status and assist you further.

We truly appreciate your understanding and your kind words about Medzme as a company — we’re committed to ensuring this gets resolved to your satisfaction.

— The Medzme Team

Resposta da Medzme Pharmacy

8/10/2025

We’re very sorry for the inconvenience you’ve experienced. As mentioned in our earlier communication on 16th September, we had requested your doctor’s prescription and passport copy, which are mandatory for customs clearance under the new import regulations.

Unfortunately, since we did not receive the required documents within the customs deadline, the shipment was automatically disposed of by the authorities. This process is managed directly by customs and is beyond our control once the clearance window expires. We truly regret this outcome and understand your disappointment.

Please note that due to new import regulations, customs authorities may hold shipments until these documents are verified, and import duties may apply depending on your order value. You can learn more about these rules here: https://www.medzme.com/delivery-policy/

Thank you for your understanding and cooperation.

Support Team

Resposta da Medzme Pharmacy

1/09/2025

Thank you for your feedback! We’re so glad the tracking feature made the process easier and kept you updated until your order arrived. Your satisfaction means a lot to us, and we look forward to serving you again soon.

— The Medzme Team

Resposta da Medzme Pharmacy

27/08/2025

Thank you so much for sharing your experience! 🌟
We’re glad to know the process felt simple and gave you confidence. Providing an excellent customer experience is always our top priority, and your feedback means a lot to us. We look forward to serving you again soon!

— The Medzme Team

Resposta da Medzme Pharmacy

22/08/2025

We’re truly sorry to hear about the shipping issue and the inconvenience it has caused you. We completely understand how important it is to receive your medication on time, and we’re already working to resolve this issue and dispatched a replacement order. We have shared the tracking link with you on your email. Please rest assured that we are prioritizing your replacement shipment and will keep you updated until it reaches you. Thank you for your patience and for bringing this to our attention—we’ll do everything we can to make it right.

— Team Medzme

Resposta da Medzme Pharmacy

22/08/2025

Thank you so much for your feedback and for sharing your experience with us! We completely understand that the payment process can feel a little complicated at first, and we’re continuously working to make it smoother and more user-friendly.

Your support means a lot, and we’re grateful you chose us for your healthcare needs.

— The Medzme Team

Resposta da Medzme Pharmacy

11/08/2025

Thank you for your kind words and for sharing your positive experience with us! 🌟
We’re delighted to hear that your order arrived fresh and on time. Your trust and recommendation mean a lot to our team, and we look forward to serving you again in the future.

— The Medzme Team

Resposta da Medzme Pharmacy

4/08/2025

Dear Anna,

Thank you for your kind words! We're truly glad to hear that you appreciated our attention and service. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best possible support.
If you ever need assistance again, we're just a message away!

Warm regards,
Team Medzme

Resposta da Medzme Pharmacy

10/07/2025

Thank you so much for your kind words! 😊
We’re glad to hear you had a positive experience with our service. Your support means a lot to us, and we look forward to serving you again soon!

Warm regards,
Team Medzme

Resposta da Medzme Pharmacy

20/06/2025

Thank you for your wonderful feedback! 🌟
We're delighted to hear that both of your orders arrived on time and that our support team was able to assist you with your questions and concerns. It's always our goal to provide a smooth and reliable experience—especially for our valued customers in the U.S.

We truly appreciate your continued trust in us and look forward to serving you again soon!

Warm regards,
Team Medzme

Resposta da Medzme Pharmacy

10/07/2025

Dear Adam,

We’re truly sorry to read your review and regret that your experience initially left you feeling this way.

Please be assured that we take all concerns seriously. We understand that delays or delivery issues can be frustrating, and we’re committed to resolving such matters promptly. A replacement order was issued and dispatched to you.

Medzme operates with transparency, integrity, and a strong commitment to customer satisfaction. We are a legitimate and licensed provider, and we stand by the quality of our products and the authenticity of the service we offer.

If you have any remaining concerns or need further assistance, please don’t hesitate to reach out to our support team directly. We’re always here to help.

Warm regards,
Team Medzme