Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... Ver mais
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Leia as opiniões dos outros
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... Ver mais
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... Ver mais
A empresa respondeu
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Informações de contacto
Reino Unido
- support@megacasino.com
- megacasino.com
1,9
Mau
485 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love the site but withdrawals take the…
Love the site but withdrawals take the mick
Withdrew 28 hours ago but still nothing in my bank. Haven’t had this problem before so why’s it taking so long now.!
28 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Sara,
We understand how frustrating it can be when there’s a delay in receiving your funds, and we truly apologize for the inconvenience. Please know that your withdrawal is important to us.
If you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details, we’ll ensure your request is handled as a priority.
Thank you for your patience, and we appreciate your understanding.
The MegaCasino Team
Omg I have been on some money grabbing…
Omg I have been on some money grabbing despicable sites in my time but this one it THE ABSOLUTE WORST...
DO NOT JOIN ... 30 QUID ON 20P SPINS AND NOT A SINGLE PENNY WON.. NOT 1 PENNY... STAY AWAY OR YOUR BANK WILL BE EMPTY AND THESE CLOWNS WILL BE LAUGHING AT YOU..
COMPLAIN AND THEY WILL CLOSE YOUR ACCOUNT WHILE POCKETING YOUR MONEY...
27 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Michelle,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
Rubbish
Rubbish! All they do is stealing people's money! Rubbish rubbish!
26 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Mike,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
f you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details so we can resolve any issues you have faced.
The MegaCasino Team
Avoid at all Costs!!
Avoid at all Costs!!
take ages to verify documents and therefore can not withdraw.
There are plenty of other better websites than this trashy website.
24 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We understand how frustrating it can be when there’s a delay in verifying your documents, and we truly apologize for the inconvenience.
If you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details, we’ll ensure your request is handled as a priority.
Thank you for your patience, and we appreciate your understanding.
The MegaCasino Team
I’m waiting already more than 10 hours…
I’m waiting already more than 10 hours to process to withdrawal my money. 3 times trying a chat and 3 different conversations about the way how they withdraw the money. If is going one way and you spending your money so easy why is so difficult to pay winning money back ? Not really happy about this because another websites they do this faster. I just want to see how long this will gonna take them and I was right . Probably they are not planning to pay your money at all !
21 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Monika,
We understand how frustrating it can be when there’s a delay in receiving your funds, and we truly apologize for the inconvenience. Please know that your withdrawal is important to us.
If you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details, we’ll ensure your request is handled as a priority.
Thank you for your patience, and we appreciate your understanding.
The MegaCasino Team
Pretty good experience for me
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took maybe 6 hours without any verification requested. People complaining about losing and rigged/scams/etc. are likely just the normal degenerates who can’t handle when they lose! Overall, giving 4 stars only because the interface is a bit dated/old school but the functionality and games on offer are solid.
20 de dezembro de 2024
Resposta da MegaCasino
Hi Barry,
We’re so pleased to see your 4-star review—thank you! It’s wonderful to know that we’re hitting the mark and that you’re enjoying our platform. We’re always here to enhance your experience, so if there’s anything that could make it even better, let us know!
We appreciate your feedback and look forward to having you back soon!
The MegaCasino Team
Bad experience
They process my withdrawal 10 days ago but the money didn't arrive on my account!!!!
I sent a lot of emails and always they get excuses!!!
They are ridiculous!!
I just want my money in my account!!
Pomseb_ms80!
17 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We’re sorry to hear about the delay in your withdrawal funds reaching you and understand your frustration.
We checked the account and see this is currently being investigated by our payments team, and we appreciate your patience during this time. Once there are updates, we will contact you.
Thank you again for your feedback, and we hope to serve you better in the future.
The MegaCasino Team
This site never wants to pay out been…
This site never wants to pay out been with them a while so I don't need to verify as I've done it may times and guess what they still don't want to pay out withdrawal is just stuck on processing emailed and I just get withdrawals are aimed to be checked in a couple of hours darling it's been a lot longer than 2 hours such a scamming site! user name sarahsim1 already sent emails and tried online chat I suggested everyone tries poker stars and leaves this site alone
15 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We’re sorry to hear about the delay in your withdrawal and understand your frustration. We’re happy to confirm that your withdrawal has now been processed successfully.
We’re always working to improve our services, and we appreciate your patience during this time. Should you need any further assistance, feel free to contact us.
Thank you again for your feedback, and we hope to serve you better in the future.
The MegaCasino Team
Wish I came here first
Played and won £60 I had to verify my account which was fine the I got kicked of site and can't log back in to withdraw my winnings this is a disgrace shall be reporting this to authorities
12 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
Reach out to us on chat or by sending an email to support@megacasino.com and we’ll be happy to help!
The MegaCasino Team
Har stadig ikke fået min udbetaling
Har stadig ikke fået min udbetaling. I skriver kontakt support kontakt support, men både på chat og via jeres kontakt service sker der intet. Få nu de penge overført som jeg anmodede om den 6. dec
10 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hej med dig,
Vi er kede af at høre, at du har problemer med din tilbagetrækning.
Kontakt venligst vores supportteam på chat eller ved at sende en e-mail til support@megacasino.com, så vi kan se nærmere på dette for dig.
MegaCasino-teamet
Mega scam hungry bustards Stealing…
Mega scam hungry bustards Stealing money. Don’t waste your time and money same experience like everyone else
5 de dezembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Pawal,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat or by sending an email to support@megacasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The MegaCasino Team
SCAM AVOID!!!!
Choose this site as they offered 100 free spins when you sign up. Paid into the game and couldn’t get my free spins. When I asked the help desk what’s gone wrong they said management has decided that they won’t give me them and wouldn’t tell me why. I am on a few sites and never had this problem before. It’s a scam by offering you rewards then not allowing them. Stay away!
29 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
As outlined in our terms and conditions, which were agreed to upon registration, all advertised first deposit bonuses and welcome offers are subject to an account verification process.
Following registration, an automatic review of your account details is conducted. In some cases, we may determine that an account is not eligible for bonuses. Unfortunately, if your account was deemed ineligible, an email confirming this decision will be sent to your registered email address shortly after registration.
This decision is made following a management review, and we apologize for any inconvenience this may have caused.
Thank you for understanding,
The MegaCasino Team
Corrupt company
Avoid at all costs! This is not a gambling site, gambling implies you have a chance at winning something. You will win nothing! Even when I’ve hit bonuses on a £1 bet your returned with 50p winnings. Corruption and greed is what drives this company
30 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Tom,
We’re sorry to hear that your experience hasn’t met your expectations. Please know that our games are regularly audited to ensure fairness and use certified Random Number Generators (RNG) to produce random outcomes. This means that results are entirely unpredictable and based on luck rather than being controlled by the system.
We understand that gaming outcomes can be frustrating at times, but luck plays a huge role in these games. If you’d like more information on how RNG ensures fairness, our support team would be happy to assist.
The MegaCasino Team
Hopefully you will read this before…
Hopefully you will read this before going into this site and playing !! Such a Scam ! It lets you deposit and spend money and then all off a sudden puts a block in your account and won’t let you play again until they decide when ! Same thing over every day letting you put money in then blocking before you have a win !! Will be speaking to my bank to get refunds as this site is a scam !
27 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Erica,
Usually, if a pop-up appears while you are playing asking you to contact us and restrictions were placed on your account, this is so our safer gambling team can talk to you regarding your account activity and this is part of our responsible gaming measures.
At our sole discretion, in order to adhere to Responsible Gambling obligations, we may suspend any player’s ability to deposit/withdraw/play as a result of any required customer account checks.
In any case, following an account/player activity assessment, concerns are raised in relation to Responsible Gambling and/or Player Safety it warrants an immediate restriction of the account from further play.
For further information on our requirements, you can refer to our responsible gaming policy:
https://www.megacasino.com/responsible-gaming/
Thank you for your understanding,
The MegaCasino Team
I would have give yous a 0 star if I…
I would have give yous a 0 star if I could . To everyone want to play in this site , you will not win with them and if you win and you withdraw ur money you will not get any penny from them , my withdrawal been processed nearly 3 weeeks now , didn’t get any money from them to my bank . Don’t deposit a penny in this site ..
8 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We’re sorry to hear that you feel this way, and we want to assure you that we are committed to processing all payments fairly and transparently. We would like to better understand your situation and resolve any issues as quickly as possible.
Could you please provide more details by contacting our support team on chat or by sending an email to support@megacasino.com We’re here to help and will investigate your case immediately.
The MegaCasino Team
100 10p spins no bonus
100 10p spins no bonus . In latest deposit of 10.00
I’ve deposited 130.00 so far.
Not a single bonus on any deposit. That’s 1300 spins no bonus.
Added to my black list .
Shite casino. Don’t play here to win. Play here if you’re a LOOSER I’m done.
Goodbye 👋
25 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Josh,
We’re sorry to hear that your experience hasn’t met your expectations. Please know that our games are regularly audited to ensure fairness and use certified Random Number Generators (RNG) to produce random outcomes. This means that results are entirely unpredictable and based on luck rather than being controlled by the system.
We understand that gaming outcomes can be frustrating at times, but luck plays a huge role in these games. If you’d like more information on how RNG ensures fairness, our support team would be happy to assist.
The MegaCasino Team
Please pay my money .it been processed…
Please pay my money .it been processed from 15 days . And didnt got my money yet . Stop being scammers and pay peoples money . Yous fast take our money . Be aware of this site everyones please.
5 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We’re sorry to hear that you feel this way, and we want to assure you that we are committed to processing all payments fairly and transparently. We would like to better understand your situation and resolve any issues as quickly as possible.
Could you please provide more details by contacting our support team on chat or by sending an email to support@megacasino.com We’re here to help and will investigate your case immediately.
The MegaCasino Team
Well well well
Well well well
Here I am adding to the collection of bad reviews!
Absolutely abysmal treatment i’m having with my withdrawal of £140
What checks are there to complete? It’s a small amount of money. Keep getting fobbed off, needs to be finalised by the accounts team etc
Where are they? Did they take a vacation and leave the team with no staff? C’mon you should be shut down your illegal and embarrassing. I’m about to seek legal advice you are stealing from me!!!!
18 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We’re sorry to hear that your withdrawal has taken longer than expected. We fully understand how important timely transactions are to our players, and we’re doing everything we can to address the issue swiftly.
If you haven’t already, please contact our support team on chat or by sending an email to support@megacasino.com with your details, and we’ll make sure your case is given the highest priority.
The MegaCasino Team
Withdraw Waiting 3 days for my status pending…
Waiting 3 days for my status pending withdrawal so change live chat no use since Friday withdrawal be processed in few hours it's now Sunday no money no response I have also emailed these but no response
AVOIDE IF YOU CAN SEEMS TO ME THEY DONT WANT TO PAY OUT WHEN YOU WIN
8 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Stuart,
Thank you for your review, and we sincerely apologize for the experience you had with our customer service. We strive to provide quick and helpful support, and it’s clear we fell short in this instance.
We would love the opportunity to resolve this for you. Please contact us on chat or by sending an email to support@megacasino.com and we’ll ensure your concerns are addressed promptly.
Your feedback helps us improve, and we’re committed to doing better.
The MegaCasino Team
I am currently going through the same…
I am currently going through the same process as a lot of reviews I have now seen unfortunately after I have deposited money into this site. It will not let me withdraw the money I have won due to “reviewing my documents “ which they have been reviewing for some time. Your quick enough to take my money but don’t seem to want to pay out when people have won. I have emailed numerous time and tried talking to the bot but had no response. I have asked to speak to a manager but still have heard nothing back. If I do not get a reply within the next 24 hours I will have no other option that to seek legal advice. It is disgusting how you treat paying customers!!!!
8 de novembro de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We are sorry to hear that your experience with our customer service did not meet your expectations. Our goal is to provide clear and helpful support to all our customers, and it’s disappointing to hear that we missed the mark in this instance.
We would love the chance to rectify the situation and ensure you receive the assistance you need. Please reach out directly at support@megacasino.com or through our live chat, and a member of our team will be happy to assist you further.
Thanks for understanding,
The MegaCasino Team
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