Menzies Aviation Opiniões 

I accidentally took an identical bag after a long flight and noticed the mistake whilst still in the airport, I contacted a member of Menzies staff who said that no one can access baggage claim for at least 3 hours. I asked them what to do with the other persons luggage and she told me I must take it with me, when I said I didn’t feel comfortable taking a strangers belongings she threatened to call security on me if I didn’t take it. When I said that’s fine, she made a call and then came back and gave me ‘permission’ to leave the bag in her care. I contacted the airport service desk who told me 1) Menzies are legally responsible for the bags of their passengers 2) Menzies do not have customer service phone number and 3) that even if I came back tomorrow there’s no guarantee that someone would be able to give me access to my bag, it’s a lottery. While all this is going on, someone is looking for their bag and mine is going round and round on baggage claim. Struggling to imagine a more pathetic operation or customer service experience, judging by their rating here, I am not the only victim of their incompetence. The initial error was mine, everything after that is them. Could have been resolved in 10 minutes.

Menzies baggage services provide an appalling service for our delayed luggage on a flight from Doha to Auckland with Qatar Airways, arriving on 26.6.2025. Many passengers had their luggage left behind in Doha airport. We have air tags on our luggage and could see it arrived in Auckland the next day. We were given a 'Property Irregularity Report' form for our missing luggage but the lady forgot to give us the reference number. After ringing Menzies a few times with no answer, I emailed our form and boarding passes and luggage tags to them. I got an immediate reply asking me to confirm our address and telephone number which were already in our original email and I asked her to send our luggage down to us in Timaru which had 2 connecting flights that day. Nothing happened until well after the flights had gone. After leaving 3 telephone messages, someone rang me at 6.30 pm and told me he would send it to Christchurch that evening or the first flight the next day. I asked for reference number and was given an incoherent number with not enough letters and too many numbers! Nothing happened and after more emails and phone calls, I had a call back on the second day at 1.30 pm to say they will send the luggage to Christchurch airport with Air NZ on a flight leaving at 4.00 pm and ask them to courier the luggage to us. It was eventually 'rushed' onto a 7.00 pm flight, but at least, our luggage is now with Air NZ baggage services which is professional and helpful. Hopefully, we can get our luggage tomorrow, third day after arriving home.

No idea how they are still in business with such a rude customer service! If you see them at any check in desk, avoid !

Maria M. From OTP Bucharest airport made our day a nightmare and delayed our check in with 1h.

We will make a complaint to Ryanair.

I flew Wizz Air to Athens in May. My ticket confirmed that I had paid for a 10kg take on luggage but they told me that I hadn’t. I had to pay an extra £65.50 to take it on board. I had booked the flight via opodo and they said the receipt did not have enough information for them to proceed with the complaint. I looked on Menzies Aviation UK ltd website. There was no contact email or phone number. I obtained a number via the internet. I rang it 3 times and there was no reply. My advice is to avoid them like the plague. Their service is psychopathic.

Det virker som om nogen snyder med statistikken. De sidste 10 minutter har der stået at bagagen løb på båndet men båndet har stået stille og tomt.

I would like to express my deepest thanks and appreciation for Naomi Ogban, who assisted me and my family at Heathrow Airport on 22nd May 2025 (am). I was in an extremely stressful situation, and Naomi went above and beyond her duties to support and guide us through it.

Her calm, compassionate, and professional approach made an immediate difference to our experience. She not only provided the practical help we needed, but did so with genuine warmth and empathy, qualities that made a world of difference during a difficult moment.

Naomi is a shining example of exceptional customer service. She is a credit to Menzies Aviation, Heathrow Airport, and Air Canada. People like Naomi truly deserve recognition for their outstanding work. Please pass on our heartfelt thanks to her from me and my family.

She turned a stressful day into a manageable one and for that, we are sincerely grateful.

I had a very unpleasant experience with this company during a group check-in in Barcelona El-Prat T2 (37 people). After baggage had already been accepted for around 10 passengers, we were suddenly informed that there was an outstanding balance of approximately €63. We were told that no further luggage would be accepted unless someone paid this amount immediately.

When we asked where this charge came from and why there was supposedly an underpayment, no one could explain it. They simply repeated that unless we paid, they would stop accepting baggage. In plain terms, it felt like blackmail – with clear signs of extortion.

The staff were unprofessional, unhelpful, and outright rude, especially the duty manager who introduced himself as Alejandro (ID: 5449). This kind of treatment is unacceptable and completely unworthy of a company that claims to offer professional service.

Thank you for finding my phone in the airplane, storing it and getting it back to me!

Our baggage was lost and when they found it someone opened it and stole stuff that was packed inside. They had the bag for nearly two days. When we got it three expensive football shirts were missing. This company are thief’s or they do not put lost bags in a save place. Either way it’s horrific.

Onderwerp: Schandalige behandeling bij gate M04 – vlucht AMS-BSL op 28 april 2025

Aan wie het aangaat,

Ik ben woest over de manier waarop ik op maandag 28 april 2025 ben behandeld bij gate M04 om 07:45 (vlucht: 08:15) op Schiphol voor mijn vlucht naar Basel. Ondanks dat ik netjes had betaald voor mijn handbagage en mijn koffer exact de toegestane afmetingen had (45 cm, speciaal gekocht voor deze luchtvaartmaatschappij), werd ik op het laatste moment de toegang tot het vliegtuig geweigerd. Belachelijk.

De medewerkster ter plaatse was onprofessioneel en duidelijk niet geschikt voor klantcontact. In plaats van het probleem op te lossen, gedroeg ze zich alsof ík fout zat en begon ze zich zielig op te stellen toen ik, terecht, boos werd. En de zogenaamde "supervisor" voegde daar nog een schepje arrogantie bovenop, zonder ook maar iets van hulp of oplossingsgericht denken. Gewoon een stel incapabele types die geen enkel verantwoordelijkheidsgevoel tonen.

Er werd geen moeite gedaan om mij om te boeken, geen excuses, niets. Dat ik überhaupt m’n vlucht misloop door dit soort gezeik is totaal onacceptabel.

Ik verwacht dat deze klacht serieus behandeld wordt en dat er iets gedaan wordt aan het personeel dat dit soort wanpraktijken vertoont. Een passende compensatie is op zijn plaats.

Ik heb Menzies en Easyjet aangeklaagt !!!

Met zware irritatie,
L.G.

I am stuck in Lisbon waiting for my luggage for two days now lost during the Frankfurt flight in the blackout. I tried calling all day both the airline and the luggage provider Menzies Aviation (HQ in London) but their phone lines are off. Tried to reach their desks at the airport, it was closed all day. I went to the airport and the staff told me to come back at 10pm. Came back at 10pm and they told me that Lufthansa is using Menzies Aviation for their luggage that is not working today. There were people waiting for two days with life-saving medicines in their luggage. More than 10 employees with Menzies Aviation’s vests (usually poorly hiding the logo) passed us that ignored us. Got through to Menzies Aviation in the morning and they told me that my bags are at the airport but they are still looking for them more than 48 hours later. Refused to call me back when they find them and told me I should call them by hunch to check if they have found them. A terrible company.

I use this company for shipping clients’ items, but the experience has consistently been frustrating. There is always a delay of around 8 hours just to make a booking, and the booking confirmation typically arrives right when they’re about to close the office—every single time.
I’ve made numerous bookings, and each one leaves me feeling frustrated and upset. When you try to call and follow up, the staff are often rude and unhelpful.
On top of that, requesting an airway bill is a challenge in itself. They charge nearly £14 for each one, yet no one responds to emails or actually sends the document.
As a customer, this level of service is unacceptable. We’re left chasing at every step—first to make the booking, then again for the airway bill.

I’m seriously considering cutting ties with this company and taking my business elsewhere.

Horrible service. The staff are disrespectful, arrogant and understand nothing and give faulty information. For the second time I miss a flight because of these parrots repeating "these are Ryanair rules". With a non eu passport it is not possible to check in online, after trying multiple times and contacting Ryan air customer service, Menzies still refused to check me in and required a check in fee. They checked me in 9 minutes before the gate closes. So, i paid the costs and eventually did not manage to get on the plane

Delayed bag, ok, not their fault in Portugal, but then the bagage delivery system in Porto Airport is a joke, the call centre (Lisbon) is absolutely useless, just repeating the information c9ntaine on KLM website, operator (not even Portuguese) rude and unhelpful at all. Very bad image for my country...

Worse customer service ever!! I flew with Qatar from Bangkok to Oslo, and got my luggage damaged. I went to the customer service to make a report about my damaged luggage, and she didn't want to register my case.

Without a doubt, the worst customer service I have ever experienced. PAY CLOSE ATTENTION AND PREPARE YOURSELF for the disregard with which this company outsourced by LATAM will treat you. This is the third time I have been to Barcelona Airport and once again, the tiny customer service office of this “company” (I repeat - again) has no one available to assist you and is closed most of the time. You will not even be able to get information that could guide you in deciding what to do. LATAM should choose its representatives and outsourced employees at the airports better, because this type of decision directly impacts the opinion of us passengers regarding the company (LATAM and its partners) and makes our experience the worst possible.

We had such friendly excellent and welcoming service at Prague. Joseph was so jolly and friendly and a breath of fresh air!
Joseph is a check in and gate agent
Thank you so much
Suzanne & Diane

Landede i CPH kl. 19.15 søndag, ventede på bagageudleverings-bånd 2 (ca. 250 m i luftlinje fra flyet) i 65-70 minutter, før kufferten lettere ramponeret kom ud.
To senere ankomster, behandlet af Aviator, nåede at komme på båndet, før de bekvemmede sig til at levere vores bagage.

Der var ingen - som i absolut INGEN - information fra Menzies side om, hvorfor det dog skulle tage så lang tid.

Staff is friendly on the phone buzt thats all, waiting for bag to be delivered since thursday, they use subcompanies, every time you call them same excuse, sure it will be delivered today .... today our flight is back home, still no bags. Supposed to be in stock iwth sub company. Please Lufthansa avoid this company for future business

I flew into Copenhagen from Cusco - Lima- Madrid Copenhagen on the 22nd of March and we are still without our luggage from Iberia and Menzies. What is worse is I explained to them I have important medication for a serious health issue in the luggage and they simply do nothing to try and find the luggage, is this normal for how your company works? My partner and I are still waiting for our luggage which no one can confirm or try to do anything about. Why won’t anyone help? I could end up in the hospital with my medication